CXI AGENTIC ARCHITECTURE
Build CX intelligence on an AI-native architecture
Any agent can do feedback analysis. Doing analysis worth its weight is all in the architecture. Our intelligence layer was purpose-built by leading CX experts to make sure agents get it right. Accurate, secure, and engineered for enterprise.
Book a demoDesigned for better agentic work
Specifically engineered for feedback analysis, our CXI agentic architecture is optimized at every layer for accuracy, trust, and reliability. It’s the foundation agents need to get it right, every time.
Chattermill Agentic CX Intelligence Architecture
Data Layer
Surveys
Reviews
Contact Center
Support
Social
Business Context
AI Insights Engine
CX Context Engine
Frontier LLMs for open-ended reasoning, and fine-tuned specialist models for precision tasks.
Strategic insights track trends, precision insights pinpoint specific issues.
Every signal, structured into intelligence agents can act on.
Triggered reports and dashboards, anomaly detection, real-time alerting.
Ensures the highest accuracy, precision, and reliability of every insight.
A skills library teaching agents how to use the insights engine, evaluated continuously.
A knowledge layer agents consult automatically, with a memory system built on top.
Multi-layer controls across the agentic stack — so every output can be trusted.
All activity logged — data access, configuration changes, user actions.
A structured, queryable record of every insight path an organization produces, helping agents get smarter.
Agent Layer
A Chattermill-native agent, purpose-built for CX
intelligence workflows.
TECHNOLOGY
Meet the insights engine powering Chattermill
LLMs & proprietary SLMs
Frontier LLMs for open-ended reasoning, and fine-tuned specialist models for precision tasks.
LLMs & proprietary SLMs
Frontier LLMs for open-ended reasoning, and fine-tuned specialist models for precision tasks.
LLMs & proprietary SLMs
Frontier LLMs for open-ended reasoning, and fine-tuned specialist models for precision tasks.
LLMs & proprietary SLMs
Frontier LLMs for open-ended reasoning, and fine-tuned specialist models for precision tasks.
TECHNOLOGY
Meet the insights engine powering Chattermill
Lyra is our proprietary AI system, designed for CX intelligence. It blends multiple technologies to ensure the highest levels of precision in customer feedback analysis.
LLMs & proprietary SLMs
Frontier LLMs for open-ended reasoning, and fine-tuned specialist models for precision tasks.
Strategic & precision insights
Track customer trends over time, and pinpoint the insights that need attention now.
Aspect-based sentiment analysis
Fine-grained sentiment analysis - identifying specific aspects and the sentiment behind each one.
Robust CX analytical engine
A full analytical suite that turns intelligence into decisions the whole organization can act on.
Insight governance
No estimates by language models. Every metric is easy to trace, reproduce and defend.
Agent-native
Because every capability is exposed through APIs, agents can compose, analyze, and act with the same fidelity as a human analyst.
Most AI models are generalists, not specialists. Lyra, our proprietary AI model, is different - trained specifically for customer experience intelligence.
Designed for better agentic work
Specifically engineered for feedback analysis, our CXI agentic architecture is optimized at every layer for accuracy, trust, and reliability. It’s the foundation agents need to get it right, every time.
Feature one
Feature one
Proprietary frameworks & playbooks
Field-tested and strategic. Developed from hundreds of enterprise deployments.
Feature two
Feature two
Embedded specialists
Strategists, analysts and data scientists who work alongside your team.
Feature three
Feature three
Tailor-made decision workflows
Dashboards, workflows and alerts, configured to your team's exact needs.
Feature four
Feature four
Measurable outcomes
A direct link between customer experience and growth metrics.
Feature four
Feature four
Training & support
Teams equipped with skills and knowledge to scale the program independently.
Feature four
Feature four
Migration package
Moving from another platform? We handle the transition, so you can stay in flow.
MCP & SKILLS
Ask any question, get analyst-quality answers
Plug verified CX intelligence straight into the AI agents you already use via MCP. Chattermill feeds your agents with quantified customer feedback, so every answer they give you is steeped in fact, and years of expertise.
Connects with any agent
Works with Claude, ChatGPT, and any MCP-compatible agent.
Answers you can trust
Pull from robust data that's instantly-verifiable through customer quotes.
Master-crafted skills
Ensure every analysis your agent runs is accurate, reliable, and top-tier.
Streamlined tech stack
Create Linear tickets, Notion docs, or slides enriched with customer intelligence.
Secure by design
Rely on technology that meets the highest standards in data protection and information security.
SECURITY & COMPLIANCE
Enterprise-grade platform built for trust
Enterprise-ready by design. Manage multiple teams, control access, and ensure PII compliance within an interface built for the modern enterprise organization.
SOC 2 Type II
GDPR & CCPA COMPLIANCE
SOC 2 Type II
SSO
ACCESS CONTROLS
PII REDACTION
CX intelligence
for AI-native teams
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Learn more about how it works
