ABOUT US

Chattermill is the customer experience intelligence company

For over a decade, our team has been advancing the state of the art in natural language processing, setting a new standard for how businesses understand their customers. Trusted by global brands like Uber, H&M, HelloFresh, and Tesco to turn feedback into action.

Backed by world-class investors

OUR MISSION

Driving experience-led growth, for every business we work with

Driving experience-led growth for every business we work with — that's our mission. Our team has spent years partnering with companies pursuing this exact strategy: building exceptional customer experiences as the foundation for sustainable growth.

Companies that get this right are known to deliver "breakthrough growth," often "more than double" that of their industry peers — Apple, Amazon, and Uber among them, all turning everyday customer interactions into memorable experiences, loyal fans, and real revenue.*

Becoming an experience-led company is not easy. Most businesses lack the technology, data, and analytics needed to uncover customer needs, design effective solutions, and deliver results that matter. That's where Chattermill comes in — connecting your customer experience to the decisions your teams make every day and the business metrics you care about most.

Source: Experience-Led Growth: A New Way to Create Value — McKinsey & Company