Learn how the world's best brands are driving customer-centric growth

Read our case studies to learn how customer-centric teams use Chattermill to analyze unstructured text feedback at scale, drive retention, and improve their customer experience

Read Customer Stories

"As soon as we started using Chattermill, we gained a better understanding of customer opinions about our products. Quite quickly, we were able to make changes that paid for our investment in Chattermill. It's difficult to say how many times it has been paid back over the years, but given the growth of HelloFresh since 2015, it's safe to say that it has been many times over."

Stefan Platteau

Associate Director of Global Product Strategy and Analytics

"If somebody was on the fence about using Chattermill, I would ask if they truly care about what their customers are saying. If you genuinely want to change your customers' journeys and lives, you need a platform to give you great insights. When it comes to cost, the number of people required to do that project manually would far exceed the cost of the product."

James McGee

Director of Customer Experience

“Chattermill gives us a holistic view of the customer journey, assessing every touchpoint. Many of these touchpoints are crucial for our operational teams, historically less exposed to customer data. This has changed for the better with Chattermill helping us drive this transformation. It provides our teams with the insights needed to prioritize the customer in their decision-making process.”

Stefan Platteau

Head of Customer Strategy & Analytics

"As a User Researcher analyzing a lot of qualitative data, Chattermill is definitely a great place to start assessing opportunities and deciding where to invest my time and effort. It's the first place I go to for uncovering evidence showing what our customers need."

Donia Marszalek

Senior User Researcher

Explore our customer stories

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How HelloFresh Turned Customer Feedback into New Product Revenue Streams, Growing to a €7B Business

How HelloFresh Leverages Customer Insights to Improve Operational Efficiency

Why Zepz chooses Chattermill to align their team around customer insights

E.ON Next chooses Chattermill to differentiate through excellence in customer experience

How Chattermill helps HelloFresh use Customer Feedback to Drive Innovation & Retention

Average order value increased by 30%

Retail & eCommerce

Retail & eCommerce

How Monica Vinader Unites Their Business Around the Voice of the Customer with Chattermill

Improved word of mouth with 93% of 5-star Trustpilot reviews

Retail & eCommerce

Retail & eCommerce

How a Large Fashion Retailer Uncovered the Real Drivers Behind Product Returns

NPS increased by 53 points in one of their largest stores

Retail & eCommerce

Retail & eCommerce

Why Frubana chooses Chattermill to leverage NPS insights in their mission to simplify the food supply chain.

Why GetYourGuide extends its partnership with Chattermill enhance customer experiences for millions of engaged travelers.

Fueling Company Growth with Customer Insights and Becoming the First Choice in Travel for Everyone

20% increase in NPS over year

Why Blinkist chose Chattermill to access more customer insights in less time

Why Uber chooses Chattermill to understand the leading drivers of NPS globally.

Retail & eCommerce

Retail & eCommerce

How musicMagpie Navigated Seasonal Challenges by Harnessing the Power of Customer Insights

200 hours saved monthly for the customer support team

Retail & eCommerce

Retail & eCommerce

Why Five Guys chose Chattermill to help deliver industry-leading customer experiences across Europe

How Wise Uses Customer Feedback to Drive Success

Word of mouth drives 60% of their revenue growth

How Qonto Saved 80+ Hours of Manual Work by Leveraging the Value of Customer Intelligence

80+ hours of manual work saved

How Cleo Built One of Its Most Popular Features Using Chattermill

Retail & eCommerce

Retail & eCommerce

How MOO boosted product NPS over 200% by combining sources of feedback

Boosted product NPS by over 200%

Travel

“Executives, Product, Customer Support, Operations, and Marketing teams can access Chattermill anytime to make more informed decisions.”

Julia Zuber
Senior Customer Insights Manager

More industry customers

Retail & eCommerce

“With Chattermill, our voice of the customer program becomes the bridge between the daily operations, customer care, product and marketing teams, and the vision of the C-Suite."

Jade Roberts
Head of Customer Experience

More industry customers

Finance

“Chattermill enables our team to uncover customer insights deeper than ever before and focus on the key factors that make a difference to our users and drive our growth.”

James Bell
Product Manager

More industry customers

Subscription

“With Chattermill, every department can easily understand what drives sentiment up or down, monitor how it changes over time, and identify key areas for improvement”

Steve Crolic
Associate Director Voice of the Customer

More industry customers

Travel

“Executives, Product, Customer Support, Operations, and Marketing teams can access Chattermill anytime to make more informed decisions”

Julia Zuber
Senior Customer Insights Manager

More industry customers

Retail & eCommerce

“With Chattermill, our voice of the customer program becomes the bridge between the daily operations, customer care, product and marketing teams, and the vision of the C-Suite"

Jade Roberts
Head of Customer Experience

More industry customers

Finance

“Chattermill helps us everywhere. It helps us with the feedback loop with customers. It helps us figure out what to build next. And it helps us operationally understand what our biggest challenges are”

Nilan Peiris
Chief Product Officer

More industry customers

Subscription

“With Chattermill, every department can easily understand what drives sentiment up or down, monitor how it changes over time, and identify key areas for improvement”

Steve Crolic
Associate Director Voice of the Customer

More industry customers

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