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See how customer-centric teams use Chattermill to analyze unstructured text feedback at scale, drive retention, and improve their customer experience

Travel
Executives, Product, Customer Support, Operations, and Marketing teams can access Chattermill anytime to make more informed decisions.”
Julia Zuber
Senior Customer Insights Manager
Julia Zuber profile picture
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Retail & eCommerce
“With Chattermill, our voice of the customer program becomes the bridge between the daily operations, customer care, product and marketing teams, and the vision of the C-Suite."
Jade Roberts
Head of Customer Experience
More industry customers
Finance
Chattermill enables our team to uncover customer insights deeper than ever before and focus on the key factors that make a difference to our users and drive our growth.”
James Bell
Product Manager
More industry customers
Subscription
“With Chattermill, every department can easily understand what drives sentiment up or down, monitor how it changes over time, and identify key areas for improvement”
Steve Crolic
Associate Director Voice of the Customer
More industry customers
Travel
Executives, Product, Customer Support, Operations, and Marketing teams can access Chattermill anytime to make more informed decisions”
Julia Zuber
Senior Customer Insights Manager
Julia Zuber profile picture
More industry customers
Retail & eCommerce
“With Chattermill, our voice of the customer program becomes the bridge between the daily operations, customer care, product and marketing teams, and the vision of the C-Suite"
Jade Roberts
Head of Customer Experience
More industry customers
Finance
“Chattermill helps us everywhere. It helps us with the feedback loop with customers. It helps us figure out what to build next. And it helps us operationally understand what our biggest challenges are”
Nilan Peiris
Chief Product Officer
More industry customers
Subscription
“With Chattermill, every department can easily understand what drives sentiment up or down, monitor how it changes over time, and identify key areas for improvement”
Steve Crolic
Associate Director Voice of the Customer
More industry customers
e-Commerce
"Chattermill enables our team to uncover customer insights deeper than ever before and focus on the key factors that make a difference to our users and drive our growth."
Steve Crolic
Associate Director at HelloFresh
More industry customers

We help our customers find actionable insights in their unstructured text feedback data

200%
NPS increase for a specific product at Moo
30%
Average order value increased by at HelloFresh
200
Hours saved monthly for the customer support team at MusicMagpie
97%
Increase in recipient NPS at Bloom & Wild

See what our customers are doing with customer feedback analytics

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See what our customers have to say on G2

Verified User in Photography
Mid-Market (51-1000 emp.)
"Ensuring VOC insights have an impact across the organisation"

What do you like best about Chattermill?

The granularity of the data & the ability to segment the feedback into customised categories & themes is extremely powerful when looking at improving specific areas of your operation. The data really helps to validate assumptions or known issues, making these more likely to be addressed or prioritised when the impact is directly quantifiable in terms of actual NPS, CSAT, customer sentiment etc.

Juan H.
Enterprise (> 1000 emp.)
"Chattermill blends data and analytics with easy to digest views and smooth UX"

What do you like best about Chattermill?

Data extraction, as well as being able to filter with tools such as themes and phrases for specific categories. On the recent features, new Al capabilities are enabling teams to save a lot of time on summarizing customer trends and feedback, while the soon to be released Copilot feature adds Chat-GPT like elements to the tool.

See Chattermill
in action

We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.

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