Learn how the world's best brands are driving customer-centric growth
Read our case studies to learn how customer-centric teams use Chattermill to analyze unstructured text feedback at scale, drive retention, and improve their customer experience
We help our customers find actionable insights in their unstructured text feedback data
Explore our customer stories
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Testimonials
We asked our customers, “Why did you choose Chattermill?” Here’s what they said.
“Understanding mixed sentiment is the biggest benefit here. It allows us to identify the things that are causing customers to be neutral and the things we need to do to turn them into promoters.”
“Chattermill's platform has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue"
“Chattermill unifies our customer experience data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”
“The Chattermill team is small enough to provide a personable and responsive relationship while having a big enough team to tackle almost any problem we throw at them.”
“We can segment customer feedback by booking number, room number, date of arrival, or the reason they came for. This way, we can find issues in specific touchpoints across the entire buyer journey.”
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"Because it is so easy to self-serve and have the data in one place where anyone can see it, everyone just felt really energized and motivated to take action."
See Chattermill
in action
We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.
