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PLATFORM OVERVIEW
The customer experience intelligence platform for teams and agents
World-class intelligence, AI-powered engines. Chattermill turns chaotic feedback into clear priorities, so every decision is evidence-backed and high-impact. Trusted by leading CX, support and product teams worldwide.
Book a demoTrusted every day by world-leading enterprises to understand their customers at scale
The intelligence
behind every business decision
From insight to action — Chattermill listens, understands,and contextualizes customer feedback, so you can make informed decisions that truly move your business outcomes.
Feature one
Feature one
Listen
Connect every customer signal — voice, chat, surveys, socials, and more — for the full CX picture.
Omnichannel Ingestion
Data Enrichment
PII Redaction
Translation & Transcription
Feature two
Feature two
Understand
Turn feedback into structured intelligence with both high-level and hyper-specific insights you can trust.
Lyra AI
Purpose-Tuned LLMs
ABSA
Strategic & Precision Insights
Feature three
Feature three
Contextualize
Put insights in the context of your business — objectives, analytics, and operational signals.
Skills
Knowledge
Memory
Evaluations
Security
Feature four
Feature four
Decide
Prioritize the issues and opportunities with the highest potential for impact — and make your next move.
MCP
AI Agents
Custom Agents
Feature four
Feature four
Act
Close the loop and make sure every decision drives business outcomes that matter.
XLG Acceleration
Use Cases
Training
Forward Deployment
DATA LAYER
All your customer feedback,one powerful platform
Get a clear view of what your customers want. Pool feedback from multiple sources in one place and make it easy to action, with industry-leading intelligence and enterprise-grade security.
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Integrations
Connects with 65+ feedback channels for a unified view of your customer experience.
Context
Enriches every signal with context — customer ID, channel, location, and more.
Translation & transcription
Analyzes feedback in 100+ languages with automated translation and transcription.
Taxonomy
Delivers reliable, consistent insights at scale, with AI models that classify every single piece of feedback.
PII redaction
Anonymizes all customer data, so PII is never exposed.
INSIGHTS ENGINE
Build a shared view
of the insights that matter
Go from inconsistent data to clarity across teams – with analytics they can trust, and insights they can use. Your entire customer experience, in high definition.
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Best-in-class
Lyra, our proprietary AI model, combines Aspect-Based Sentiment Analysis, supervised learning and LLMs to deliver nuanced insights across all data sources.
Context-rich
Every feedback signal is layered with your CRM, ops, transactional, and competitive data, so every insight relates to your business.
Built for strategic & precision insights
AI that sees the big picture and the finest detail — from high-level trends to precise root causes hiding beneath them.
Research-backed
Lyra AI is recognized by the scientific community, with research published in respected journals like Cognitive Science and the Journal of Biomedical Informatics.
OBSERVATIONS
Get a clear view
of every customer issue
Zoom in and out with ease. Our platform exposes both high-level trends and hyper-specific insights, so you get the bigger picture while pinpointing precise areas for improvement.
Spot the problems
Know what to fix first. Extract precise issues from your customer feedback.
Find the hidden wins
Know where to double down. Uncover the positives you might be missing.
Automatic discovery
Pulls what matters through automatic signal extraction — no manual analysis required.
Ready to action
Gives you insights you can action immediately – from the moment you log in.
Ranked by volume
Sorts your results in order of priority – with supporting customer quotes.
“Chattermill’s impact permeates all levels of the company. It plays a crucial role in shaping UX decisions, payment method launches, and feature introductions.”
“We've implemented numerous changes to better meet customer needs, which have resulted in new revenue streams, new brands, and new product options. Much of this progress has been guided by customer feedback, with Chattermill playing a key role in our ability to understand and act on these insights.”
“Chattermill enables us to go to our leadership team and say, ‘We want to prioritize this feature next, because we have the data to show that it's a significant pain point for customers.’ This makes it incredibly valuable to get our sponsors and leadership team aligned with our priorities.”
“Chattermill allowed us to unify all our feedback data from NPS surveys, CSAT responses, and Trustpilot reviews, and then quickly spot a theme and identify a problem across thousands of comments.”
CXI AGENTIC ARCHITECTURE
Give your agents
the right foundation
Powerful feedback analysis is all in the architecture. Built by leading CX experts, our intelligence layer makes sure agents do their best work. Accurate, secure, and engineered for enterprise.
Chattermill Agentic CX Intelligence Architecture
Data Layer
Surveys
Reviews
Contact Center
Support
Social
Business Context
AI Insights Engine
CX Context Engine
Frontier LLMs for open-ended reasoning, and fine-tuned specialist models for precision tasks.
Strategic insights track trends, precision insights pinpoint specific issues.
Every signal, structured into intelligence agents can act on.
Triggered reports and dashboards, anomaly detection, real-time alerting.
Ensures the highest accuracy, precision, and reliability of every insight.
A skills library teaching agents how to use the insights engine, evaluated continuously.
A knowledge layer agents consult automatically, with a memory system built on top.
Multi-layer controls across the agentic stack — so every output can be trusted.
All activity logged — data access, configuration changes, user actions.
A structured, queryable record of every insight path an organization produces, helping agents get smarter.
Agent Layer
A Chattermill-native agent, purpose-built for CX
intelligence workflows.
MCP & SKILLS
All your customer feedback,one powerful platform
Plug verified CX intelligence straight into the AI agents you already use via MCP. Chattermill feeds your agents with quantified customer feedback, so every answer they give you is steeped in fact, and years of expertise.
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Connects with any agent
Works with Claude, ChatGPT, and any MCP-compatible agent.
Answers you can trust
Pull from robust data that's instantly-verifiable through customer quotes.
Master-crafted skills
Ensure every analysis your agent runs is accurate, reliable, and top-tier.
Streamlined tech stack
Create Linear tickets, Notion docs, or slides enriched with customer intelligence.
Secure by design
Rely on technology that meets the highest standards in data protection and information security.
XlG ACCELERATION
Partner with a dedicated
team of experts
Connecting customer feedback to real business outcomes takes exceptional tech, coupled with deep domain expertise. That’s why world-leading teams choose us as trusted partners every day.
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Work with specialists
Team up with strategists, analysts and data scientists with deep domain expertise.
Connect CX to business growth
Know which metrics to focus on, with a clear roadmap to get there.
Accelerate
adoption
Align every team, region and department around a shared goal.
Join the
community
Join peers and industry experts from world-leading brands.
SECURITY & COMPLIANCE
Enterprise-grade platform built for trust
Enterprise-ready by design. Manage multiple teams, control access, and ensure PII compliance within an interface built for the modern enterprise organization.
SOC 2 Type II
GDPR & CCPA COMPLIANCE
SOC 2 Type II
SSO
ACCESS CONTROLS
PII REDACTION
Integrations
All your feedback data in one place
Easily integrate with any feedback channel and data source to get a unified view of your customers.
View all integrations
“Chattermill allowed us to unify all our feedback data from NPS surveys, CSAT responses, and Trustpilot reviews, and then quickly spot a theme and identify a problem across thousands of comments.”
“With Chattermill, we took a more proactive approach to customer feedback, fixing recurring issues. As a result, complaints have decreased and our NPS score has risen. We now hit our internal targets every week and have seen significant increases in retention and customer lifetime value.”
“"We really liked the user experience Chattermill offers, with various analysis options and dashboards that are easy to use, even without specific IT skills. We extended the contract for another two years because we're very happy with how all our colleagues use the platform - it's simple and highly intuitive."
“Our collaboration with Chattermill started as a focused NPS partnership, providing valuable insights into our consumer base. Over the past years, Chattermill has evolved into a critical global partner, covering all five regions in which we operate.”
CX intelligence
for teams and agents
Book a demoBLOG
Learn more about how it works
Frequently Asked Questions
What is Chattermill?
Chattermill is the AI-native customer experience intelligence platform that helps you unify and analyze feedback across every channel including surveys, online reviews, social media, support conversations, and voice calls.
Using powerful AI analytics, Chattermill extract insights from unstructured text feedback to uncover clear, actionable insights that can drive smarter decisions across your business.
From identifying pain points to spotting emerging trends and improving loyalty, Chattermill gives your teams the clarity and insights you need to guide strategic decisions, improve products and services, and increase customer satisfaction.
Who is Chattermill for?
Chattermill is built for CX-focused teams that want to go beyond surface-level metrics and truly understand their customers. It helps:
→ Customer Experience and VOC teams pinpoint what’s impacting satisfaction and loyalty,
→ Product and UX teams prioritize improvements based on real customer needs,
→ Support and Operations teams identify recurring issues before they escalate
Wether you’re a fast-growing brand or an established enterprise, Chattermill makes it easy to align your entire organization around what matters most to customers.
What channels does Chattermill support, and how many languages?
Chattermill connects with a wide range of feedback channels — including survey tools, review sites, social media, and customer service platforms — for a unified view of your customer experience.
Visit our integrations page to see the full list.
Feedback is analyzed across 100+ languages, with automated translation and transcription built in.
What technology powers Chattermill?
Chattermill is powered by Lyra AI, our proprietary AI system designed for CX intelligence.
It blends multiple technologies to ensure the highest levels of precision in customer feedback analysis — combining LLMs and fine-tuned specialist models, aspect-based sentiment analysis, and a full analytical engine that turns intelligence into decisions the whole organization can act on.
Explore the full Lyra AI technology here.
Can Chattermill unify all my data?
Yes. Chattermill brings together data from every customer touchpoint — survey responses, public reviews, customer support, social media, and more — into a single, unified view.
Can I connect Chattermill to my AI agent?
Yes. Chattermill connects to any AI agent via MCP — including Claude, ChatGPT, and any MCP-compatible agent.
Once connected, your agent pulls verified customer intelligence directly from Chattermill, so every answer it gives is grounded in real customer data.
Does Chattermill support role-based access controls?
Yes. Chattermill's user management supports custom roles — including Reader-only, Admin, and others — with access configured to your business needs, such as permissions by department, region, or product.
Does Chattermill comply with GDPR and CCPA?
Chattermill is fully compliant with European GDPR requirements, and we are also SOC2 certified. Further compliance information and certification is available through Chattermill's Ttrust Center.
COMPARISONS
Chattermill Analytics Limited
68 Hanbury St, London, E1 5JL,
United Kingdom