Experience-Led Growth (XLG): The business strategy for sustainable and profitable growth

We explore how Experience Led Growth can fuel your strategy and lead to profitablity.

Chattermill is thrilled to announce an extended partnership with TSB to provide customer insights to Conversational Banking and Contact Centre Teams

TSB has now turned Chattermill to align TBS teams around their Customer Experience (CX) data.

How 5 Top Brands Use Customer Feedback to Drive Their Growth Strategy

In this full customer feedback breakdown, we delve into how five top brands—Lemonade, The Ritz Carlton, Monzo, Netflix, and Slack—utilize customer feedback to drive strategic growth.

5 Steps to Master Customer Feedback Management at Scale - Equip Your Enterprise for Success

Customer Experience (CX) is a major growth opportunity. To leverage it, businesses must unify their approach to customer feedback management. Steps include mapping the customer journey, ensuring data quality, selecting the right AI tools, and using insights to drive decisions and business outcomes.

What went wrong at Allbirds

This week we take a look at what went wrong at direct-to-cosumer darling Allbirds and what its downfall can teach us about focusing on the wrong customer needs

Product Update: Detect Emerging Risks Faster with AI-Powered Alerts

Our new Alerts are now available for all Chattermill users.

Watch Our Berlin Panel 2024: The transformational impact of Artificial Intelligence (AI) on customer centricity

We’re fresh from our Berlin event, Understanding the competitive value of AI in CX.

The faster horses myth and 3 CX lessons it teaches us

This week we take a look at what we can learn from the quotes attributed to Henry Ford - and the 3 timeless CX fundamentals of success.

Rules Are Made to Be Broken: Modernizing CX Feedback with Advanced AI

Discover key considerations for CEOs choosing CX technology to drive business growth. Learn how advanced AI balances tactical insights with strategic goals.