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7 Customer Experience Trends for 2023
In 2022, we saw CX proceed along the trend of post-pandemic digitalisation. This trend shows no sign of stopping in 2023. Providing a seamless experience across all channels (e.g. in-store, online, mobile) continues to be crucial. But what are the biggest trends for 2023? Click here to find out.
The Future of Customer Experience in Travel, Tourism, and Hospitality
Over the past several years, the travel, tourism, and hospitality industry has experienced severe turbulence. With rosier times ahead, what does the future of the travel, tourism, and hospitality industry look like? Read our latest post to find out.
Product Spotlight: New Ways to Keep Your Team Informed
With the latest Chattermill product features, you now have different ways to keep your team informed. Easily share insights with your team, trigger regular updates to your executives, and keep everyone on the same page.
Keeping Up With What Customers Want in Fashion and Retail
Economic headwinds have made 2022 (and potentially 2023) one of the most challenging years for fashion retailers. Business costs are higher than expected – pushing up prices and tightening profit margins. Rising inflation means customers have less disposable income to spend. The scale of customer returns has continued to be challenging, even after the pandemic. Ultimately, all of these factors combined have fundamentally impacted the fashion industry.
Chattermill ranked #1 in Text Analytics by G2 (and we owe it all to you)
We're proud to share that – thanks to our customer reviews – we have again been recognised as the leader of G2's ratings of Text Analytics software for its Winter 2023 report. Click to read more about why Chattermill is ahead of the field.
Women of CX: Inside Unilever’s CX strategy
How does Unilever deliver the exceptional experiences its customer and vendors love? Hear from Claire Hennah, Chief Customer Officer of Beauty & Wellbeing at Unilever.
Inside Chattermill: Meet Rob Lea in Customer Success
We sat down with Rob Lea of Chattermill's Customer Success Team to discuss his reasons for changing roles, his favourite of Chattermill's values, and his dream holiday to Japan.
How to Win Back Churned Customers
This past Thursday, three special guests: Ro Nattiv, Senior Director Of Customer Experience at MeUndies, Rebecca Trebble, Head of Customer at The Very Group, and Hardik Patel, Director of Growth, Retention, Loyalty and Customer Strategy at FabFitFun, joined us to discuss one of the biggest issues in retail right now: customer churn. Read the key takeaways here.
CX Teardown: The Food Subscription Industry
The food subscription business is one of the most hotly contested industries on the planet right now. Demand has grown exponentially in the past few years, with 26% of shoppers signed up for one service or more. Read our roundup of the CX food subscription teardown to learn who's winning and losing across Mindful Chef, Freshly, Gousto, Blue Apron, Dinnerly, and Martha Stewart.