Chattermill Guides

CX, Insights and Product teams automatically uncover customer insights from any feedback source with our purpose-built AI engine.

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The Guide to Buying CX Intelligence Software

A complete guide to understanding what CXI is, how to evaluate platforms, and how to build a compelling business case for internal buy-in.

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Featured Resources

How to Write a Request for Proposal (RFP)?

Get practical templates and criteria for running an effective RFP process for Customer Experience Intelligence and Feedback Analytics solutions.

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Should You Build or Buy?

Read this guide to evaluate the resources, costs, and trade-offs between building an in-house feedback analytics solution versus buying a platform.

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Chattermill ROI Calculators

Estimate the potential value a Customer Experience Intelligence platform could deliver to your business with our ROI calculators.

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The Essential Guide to Experience-Led Growth

Learn how leading companies achieve profitable growth by making customer experience their competitive advantage.

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The Science Behind Customer Experience Intelligence

Read about Chattermill’s approach to feedback analytics, explained by Dr Aji Ghose, Chief Data Science & Research Officer at Chattermill.

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Vendor Evaluation Checklist

Download our checklist to get the essential questions to ask vendors when evaluating Customer Experience Intelligence platforms.

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In person

XLG SUMMIT 2026

The XLG Summit returns — this time, live in London. An exclusive, in-person gathering for senior CX and product leaders to connect, exchange bold ideas, and shape the future together. No screens, just real conversations that matter.

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Help Center

Advice and answers from the Chattermill Team

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Academy

Become an expert who knows how to prove the value of CX for the business.

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