AI AGENT FOR CX

The AI agent for customer feedback analysis

Meet Lyra - the AI agent that thinks and acts like a specialist CX analyst. Fully validated answers, backed by real customer feedback. Analyst-quality insights, delivered on autopilot.

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Chattermill CXI agentic architecture diagram

Hi John, what should we investigate?

Ask anything about your customer feedback…

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Issues

Feature requests

Diagnose

What's trending down

AI AGENT FOR CUSTOMER FEEDBACK ANALYSIS

Lyra Agent works just like a seasoned analyst

The CX-trained agent that runs full-scale analysis on your customer feedback, Lyra Agent spots issues and opportunities, delivering new insights from signals across every touchpoint. Query, analyze, delegate — like working with a seasoned analyst.

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PROACTIVE AGENT

Insights, delivered on autopilot — while you sleep

Working constantly in the background, our agent scans your feedback, analyzes it, and automates the work behind the scenes.

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Automatically flags what's driving your metrics down

Move past surface-level insights to a system that automatically spots problems, always backed by evidence.

Instantly surfaces what customers want next

Lyra Agent scans your product feedback, app reviews, social media, and more to surface your biggest opportunities, proactively.

HOW IT WORKS

Lyra Agent opens up countless opportunities

Here’s what it can help you achieve.

expert analysis

Ask any question, get analyst-quality answers

Lyra takes on any workflow and drives it forward, step by step. Ask a question, get an answer – backed by verifiable numbers, and real customer quotes.

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One agent for every signal

Surveys, reviews, voice calls, social media, support tickets, and more. Connect all your feedback sources, and let Lyra Agent do the heavy lifting.

Expert reasoning, next-level intelligence

Lyra Agent doesn't infer from raw text. It analyzes signals, so every answer is grounded in verified intelligence.

Backed with quantified results

Answers are consistent, traceable, and grounded in truth. Backed by hard numbers and direct customer quotes, so you see the source every time.

PROACTIVE INSIGHTS

Discover what you didn't know

Lyra Agent automatically surfaces patterns you weren't looking for — a spike in a theme, a product bug worth escalating to engineering, or an opportunity worth doubling down on.

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Welcome back, John

Checkout Experience

Proactive insights

Pulls what matters through automatic signal extraction — no manual analysis required.

Delivered automatically

Detects issues, surfaces opportunities, and alerts the right team the moment it matters.

Signals your team truly cares about

A curated view of insights for your team, product, or project — no noise, just the signal that matters most.

DATA & INSIGHTS

Spot problems before they become patterns

Detects issues, surfaces opportunities, and alerts the right team on schedule.

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Explain metrics

Diagnose shifts in NPS, CSAT, and sentiment with the exact drivers behind them and full time-over-time comparisons.

Monitor growing issues

Track which issues are spiking week over week, and trace each one straight to its root cause.

Identify churn reasons

Trace churn back to its cause, whether a pricing objection or a checkout drop-off.

Pinpoint defects and bugs

Identify the biggest friction points, bugs, and errors directly from customer complaints.

Diagnose the root cause

Go beyond what customers are saying to why it's happening – backed by supported evidence.

MCP & SKILLS

Access customer insights wherever you work

CX intelligence available where you work. Add Lyra Agent to Slack or connect Chattermill to your preferred AI agent, and get the same expert-level reasoning, every time.

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Connect to any AI agent

Use Lyra within our app or connect Chattermill to your own AI agent via our MCP. Same intelligence, same reliability – wherever you work.

Available in Slack and Teams

Coming soon, you'll be able to chat with Lyra directly in Slack. Mention it in any channel, jump to detailed insights with deep links, and schedule updates around your team.

Automated notifications

Coming soon: push key insights straight into Slack, Teams, and more – so the right team gets notified the minute something important happens.

Shareable artifacts

Ask for a chart, a report, a dashboard, or a working analysis, and Lyra will soon be able to build it as an artifact – ready to share with your whole team.

Secure by design

Trust is built into every layer of Lyra – designed to meet the highest standards in data protection and AI security.

AI AGENT FOR CUSTOMER INSIGHTS

Agentic AI for voice of the customer programs

Bring agentic insights to CX, Product, Research and Insights teams. Automate customer feedback analysis so every team gets precise answers, delivered right where they work.

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WHY LYRA AGENT

How Lyra Agent is different from general-purpose AI agents

General intelligence and domain expertise aren't the same thing. Here's where Lyra Agent draws the line.

Runs on our proprietary AI

Most AI models are generalists. Ours were custom-trained to excel at one thing: customer experience intelligence.

Encoded with deep domain expertise

Most AI models are generalists, not specialists. Our proprietary AI models were custom-trained to excel at one thing: customer experience intelligence.