Lyra Agent
The AI agent that’s proactive by design
Most AI agents wait for a prompt. Lyra Agent is different — it monitors your feedback continuously and delivers stories the moment something matters, within the focus areas you define.
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Proactive AI agent
Automatically surfaces the patterns you weren't looking for — spikes, product bugs, big opportunities.
Insights delivered automatically
Detects issues, surfaces opportunities, and alerts the right team on schedule – no manual digging required.
Stories curated for your team
Filters every customer signal down to what's most important to your team, product, or project — prioritizing by impact.
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PROACTIVE INSIGHTS
Insights on autopilot — while you sleep
Working constantly in the background, our agent scans your feedback, analyzes it, and automates the work behind the scenes.
Book a demoAutomatically flags what's driving your metrics down
Move past surface-level insights to a system that automatically spots problems, always backed by evidence.
Instantly surfaces what customers want next
Lyra Agent scans your product feedback, app reviews, social media, and more to surface your biggest opportunities, proactively.
HOW IT WORKS
Plug in your data and let Lyra do the work
See how Lyra Agent proactively finds what matters in your data, in three simple steps.
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01 Monitors every signal, continuously
Tracks every customer signal, across every channel, around the clock.
02 Automatically detects issues and opportunities
Monitors volume and sentiment shifts across every conversation, surfacing issues gaining momentum, and opportunities worth uncovering.
03 Delivers insights before you ask
No dashboards to build. No queries to run. Every insight is quantified, prioritized, and traceable – right down to the exact customer quote behind it.
No black boxes — just clear, traceable insights
Every single finding is backed by evidence. Drill into the numbers, charts, and verbatim quotes, right back to the source.
Stories
Surfaces insightful stories, curated specifically for your team, product or project.
Insights
Lists every issue, praise, and feature request — ranked, prioritized, quantified.
Charts
Get visuals and charts that speak for themselves — skip building your own reports from scratch.
Quotes
Every issue traces back to the verbatim customer quotes behind it, so you can check the source yourself.
SKILLS
Insights carefully curated for your team
Lyra Agent uses pre-built analysis recipes, created by Chattermill experts, to find the insights your team is looking for.
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Access expert-level skills
Built to make sure every analysis your agent runs is accurate, reliable, and top-tier.
Designed by master analysts
Crafted by specialists, refined through hundreds of deployments.
Runs on our proprietary AI
Most AI models are generalists, not specialists. Our proprietary AI models were custom-trained to excel at one thing: customer experience intelligence.
Answers that are structured and validated
Every signal is already classified, scored, and validated — giving our agent intelligence that's structured, consistent, and verifiable.
Every comment counts
Lyra Agent doesn't sample. Every single piece of feedback is tagged and processed, so your analysis is always built on the full picture, not a subset of it.
SECURITY & COMPLIANCE
AI trust and security
Rigorously governed and continuously monitored, our use of AI — across the product and the organization — stays within clear boundaries.
SOC 2 TYPE II
ALIGNED WITH GLOBAL STANDARDS
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RESPONSIBLE AI POLICY
AI RISK & IMPACT ASSESSMENTS
LIFECYCLE MANAGEMENT
PII REDACTION
CX intelligence
for AI-native teams
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Learn more about Lyra Agent
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