Bloom & Wild really embrace their 'Customer First' values. They take the time to connect with their customers to ensure a focus on constant improvement and innovation. Everything from their signature letterbox packaging to their beautiful range of products is designed to enhance the customer experience. Key to developing this, is their focus on collecting and sharing highly granular customer feedback insights across different teams.
Bloom & Wild have developed a modern approach for sending flowers to loved ones, allowing their online flower delivery platform to become a trailblazer in e-commerce. Operating with over 90 employees in 4 countries, Bloom & Wild is the UK's top rated online florist and boasts of an NPS of 84, highlighting the level of customer loyalty that the brand enjoys.