Social listening & monitoring
Understand what customers are really saying on social media with AI-powered social media monitoring
Use social media analytics to analyze customer comments on Facebook, Instagram, X, YouTube, and TikTok at scale. Track customer sentiment, detect emerging issues, and understand customer feedback across every social media platform.
Trusted every day by world-leading enterprises to understand their customers at scale
How it works
AI-powered social listening and monitoring across all your social media channels
Connect social media channels
Monitor social media feedback across comments, posts, reviews, community pages, and messages from Facebook, Instagram, X, YouTube, TikTok, Reddit and more.
Analyze unstructured text with AI
Lyra AI automatically runs sentiment analysis and theme detection on large volumes of unstructured comments, with unparalleled accuracy at scale.
Get powerful and granular customer insights
Get actionable intelligence from social media comment analysis to inform every decision across CX, Support, Product, Marketing, and Revenue teams.
Integrations
Capture all conversations from social media sites
No need to manually track thousands of brand mentions, comments, and hashtags flooding in daily. Use AI social media analysis to categorize comments and detect trends across large volumes of social feedback, with models built for scale.
View all integrations
Analyze all your Facebook comments and Messenger chats to understand brand perception and audience reactions.
Connect Instagram to Chattermill to see what customers say about your products in comments and DMs.
Add Reddit to Chattermill to see what communities say about your brand, products, and competitors.
YouTube
Analyze YouTube comments to uncover what viewers love, what frustrates them, and what they're asking for.
Anomaly detection & alerting
Detect early warning signs and protect brand reputation
A surge in negative comments can cause significant damage in a short time. Identify issues gaining momentum before they escalate into a full-blown crisis.
Explore the platform
Anomaly detection
Intelligent AI models identify significant deviations from your baseline — automatically flagging what's changed.
Slack notifications
Connect to Slack and trigger notifications when the number of comments spikes unexpectedly.
Jira integration
Send an alert to Jira in one click, so your product & engineering teams stay informed.
AI agent for CX
Get analyst-grade answers about your social media conversations, instantly
Stop spending hours sifting through mentions and comments to find issues and opportunities. Lyra Agent monitors all your customer feedback across every platform at full scale, automatically.
See Lyra Agent in action
AI agent for feedback analysis
Bring agentic insights into your workflow with an agent that monitors all your social media feedback and delivers answers you can act on.
Answers any question
Diagnose sentiment shifts, spot emerging issues, and understand why customers are complaining about a product launch. Lyra Agent has the context to answer it all.
Proactive customer insights
Lyra Agent monitors your social comments 24/7, automatically surfacing what you weren't looking for — spikes, bugs, big opportunities.
Competitor analysis
Track your competitors’ moves
Your competitors' social media activities can inform your product and marketing strategy. Identify their strengths and weaknesses and learn from their wins and mistakes.
Reports & dashboards
Monitor your competitors' social media, track trends, and spot shifts in customer sentiment.
Benchmarking
Benchmark yourself against the competition across themes such as brand, delivery speed, or app experience.
Strategic & precision insights
Surface every precise issue and opportunity from your competitors' feedback, so you know exactly where to focus.
Workflows
Automatically generate and share reports with your team using scheduling and export features.
Security & control
Control access with customizable roles — from editing rights to view-only — so the right people see the right data.
“Chattermill’s impact permeates all levels of the company. It plays a crucial role in shaping UX decisions, payment method launches, and feature introductions.”
“Chattermill enables us to go to our leadership team and say, ‘We want to prioritize this feature next, because we have the data to show that it's a significant pain point for customers.’ This makes it incredibly valuable to get our sponsors and leadership team aligned with our priorities.”
Sharing & collaboration
Share insights with all your teams, from CX and product to support and revenue
Use Chattermill to break down data silos and help teams work toward the same goals. It gives every team access to actionable insights from your customer channels, all in one place.
Connect to any agent
Plug customer intelligence into the AI agents via MCP. Ask any question, get reliable answers – with enterprise-grade protection.
Works with your stack
Share customer insights where your team already works — email, Slack, or Jira, automatically.
Automated workflows
Automate insight sharing across teams — so everyone stays informed and collaboration flows naturally.
Our customers
How teams like yours are seeing real success
See how world-leading teams use Chattermill to cut through the noise and spot their biggest opportunities — delivering results their CEOs actually care about.
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SECURITY & COMPLIANCE
Enterprise-grade platform built for trust
Enterprise-ready by design. Manage multiple teams, control access, and ensure PII compliance within an interface built for the modern enterprise organization.
SOC 2 Type II
GDPR & CCPA COMPLIANCE
ISO 27001
SSO
ACCESS CONTROLS
PII REDACTION
Social media monitoring built for CX teams
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Learn more about how to analyze social media feedback
