Testimonials

Chattermill is a vital part of our Customer Obsession program. It keeps us close to our customers; giving us actionable feedback to improve our customer experience.

Janae Gerard

Director of Research at Trainline

Partnering with Chattermill elevates the experience for both travelers and travel operators worldwide by surfacing authentic, verified content on GetYourGuide from travelers, while empowering supply partners to learn and improve from feedback.

Ameet Ranadive

Chief Product Officer at GetYourGuide

Chattermill enables us to pinpoint the key indicators of restaurant satisfaction in great detail - broken down by country and city. Having this intelligence means we know where to focus our efforts to deliver experiences that delight and keep our business growing.

Carlos Dominguez

VP of ARPU & Customer at Frubana

With Chattermill's expertise in customer insights, we can better understand our customers' journeys and improve their experience with our products.

Bobbi Vandenhaak

Customer Service Manager at Seeking Health

At TSB we believe understanding our customers is essential. With Chattermill, we are equipped with the best technology to generate precise, reliable and contextual insights that match our strategic goals.

Paul Samuels

Consumer Research and Insights Manager at TSB

Chattermill gives you way more to bring to the table during internal discussions. For example, as a product manager, you might already have a strong conviction based on what you've seen or heard - but with Chattermill, you can back that up with data.

Vahritch Kharmendjian

Staff Product Manager at Qonto

Chattermill has also been so valuable in showing us where to focus our efforts.

Marley Dizney Swanson

Senior UX Researcher at MPB

Using Chattermill, I was able to easily pull feedback from multiple sources

Erin Applebee

Customer Advocate at Faire

Chattermill is my go-to tool for analyzing qualitative feedback.

Salma Lahbiss

Consumer Insights Analyst at Large French marketplace platform for buying, selling, and exchanging goods and services.

With Chattermill, our voice of the customer program becomes the bridge between the daily operations, customer care, product and marketing teams, and the vision of the c suite.

Jade Roberts

Head of Customer Experience at Monica Vinader

Whether it's our annual roadmap or the quarterly plan, we closely examine insights from Chattermill to help support our decisions.

Rebecca Guitton

Head of Research at BlaBlaCar

Chattermill helps us understand how different themes impact our NPS, identify why our score dropped, and find ways to improve it.

Rebecca Guitton

Head of Research at BlaBlaCar

Using Chattermill, we can act more quickly rather than wait three months to see if our retention improves. It's a useful way to accelerate our decision-making and respond to user feedback more effectively.

Lead UX Researcher at Leading Fintech Company

Before Chattermill, we didn't have a way to collect detailed feedback on things like cooking times or which pots and pans to use outside of NPS. Chattermill flagged that sentiment about cooking times and preparation complexity was really low across all customers. As a result, we sent out a survey and redesigned the layout of the recipe magazine to make it easier for customers to follow,

Megan Wood

Head of Customer Performance at Mindful Chef

Chattermill helps us spread the customer's voice across the business so everyone can access relevant information and make informed decisions.

Stefan Platteau

Head of Customer Strategy & Analytics at HelloFresh

Investing in Chattermill has been a crucial pillar in meeting that demand and demonstrating tangible value through positive customer feedback.

James McGhee

Director of Customer Experience at Footasylum

We're very happy with how all our colleagues use the platform - it's simple and highly intuitive.

Melina Colling

Team Lead, Strategic Projects & CX at Outletcity

Chattermill allowed us to unify all our feedback data from NPS surveys, CSAT responses, and Trustpilot reviews, and then quickly spot a theme and identify a problem across thousands of comments,

James McGhee

Director of Customer Experience at Footasylum

Chattermill is a fantastic, highly useful tool that has significantly improved our overall workflow experience…I highly recommend Chattermill to a team looking for an easy way to find and analyze relevant customer feedback.

Suraj Chotalia

Expert Energy Specialist at E.ON Next

We've won several awards and recognition within the industry. The model that we've taken is very much underpinned by the XLG program. So, the return on investment has been pretty immediate, and it's been pretty obvious,

Abdul Khaled

Head of Customer Experience & Digital Products at E.ON Next

Chattermill helps us analyse large volumes of customer feedback, concentrate on critical issues, and optimise our products,

Aiman Fakia

Team Lead, UI/UX Design at Limehome

Before Chattermill, we had not taken full advantage of customer intelligence that is valuable for supporting Qonto's strategy, enhancing product improvements, and focusing our efforts on future growth.

Mathieu Le Roux

Voice of the Customer Expert at Qonto

Without Chattermill, non-automated work would have only grown – having a huge impact on costs and proving a big barrier to Qonto's business' focus on customer obsession.

Mathieu Le Roux

Voice of the Customer Expert at Qonto

We use Chattermill to highlight key data insights and customer sentiment trends, ensuring we deliver actionable recommendations that senior management can easily understand and use to prioritize based on business impact.

Reeshma Clair

Global Voice of Customer Lead at Simply Business

We benefited from Chattermill significantly, but most importantly, we gave our customers a louder voice.

Jonathan Beirne

Chief Customer Officer at musicMagpie

Chattermill allows us to solve customer problems faster. It puts customer feedback at the heart of what we do. Allowing us to analyse, synthesise and act on hundreds of thousands of pieces of individual feedback.

Barney Hussey-Yeo

CEO at Cleo

I don't know if there's a company that I wouldn't recommend Chattermill to…it's a must-have - a tool that actually provides you with insights and helps you validate what you learn directly from your users.

Gaston Vejar

Group Product Manager at Limehome

Chattermill has played a pivotal role in swiftly spotting operational issues to enhance our physical product and online experience.

Dan Moross

Director of Customer Experience at Moo

Chattermill has transformed how we handle feedback by automating customer feedback analysis, saving us significant time.

Melina Colling

Team Lead, Strategic Projects & CX at Outletcity

One of the biggest benefits has been the visibility it gives teams across Moo. From Customer Support and Product to Sales, Marketing and Operations, stakeholders can now easily access clear reporting and real-time insights that help guide decision-making.

Tom Moore

Global Sales Manager at Moo

Chattermill really puts customer feedback at the heart of what we do. It allows us to analyze, synthesize, and also ultimately act upon thousands of pieces of customer feedback.

Reeshma Clair

Global Voice of Customer Lead at Simply Business

Many teams at HelloFresh find the Chattermill dashboards highly valuable. These include Operations, Product, Culinary Teams, and Procurement. Our goal is to provide them with actionable insights specific to their area so they can make more informed decisions.

Stefan Platteau

Head of Customer Strategy & Analytics at HelloFresh

Chattermill is definitely a great place to start assessing opportunities and deciding where to invest my time and effort. It's the first place I go to uncover evidence showing what our customers need.

Donia Marszalek

Senior UX Researcher at Simply Business

The ROI is very clear to us. We're able to scale customer feedback analysis globally, which would be difficult even with an internal solution. It's definitely worth it, and we see the return on investment on a monthly basis, making its value evident to us.

Renata Vasconcellos de Sa

Head of Rider EMEA at Uber

Chattermill enables us to go to our leadership team and say, “We want to prioritize this feature next, because we have the data to show that it's a significant pain point for customers.”

Mo Nuur

Product Lead for CX & Digital at E.ON Next

Chattermill has allowed us to be more effective and scalable. Now we can pinpoint at which exact place in the customer journey the issues are arising and sort them more efficiently,

Jonathan Beirne

Chief Customer Officer at musicMagpie

Arguably the best way to understand your customers and stay customer-centric is to talk to them and find out how they're experiencing your product, and that's where Chattermill played a pivotal role.

Stefan Platteau

Head of Customer Strategy & Analytics at HelloFresh

Chattermill enables our team to uncover customer insights deeper than ever before, and to focus on the key factors that make a difference to our users and drive our growth.

James Bell

Product Manager at Wise

With Chattermill, we've been able to centralise customer feedback into one platform and gain a much deeper understanding of the themes driving customer sentiment.

Tom Moore

Global Sales Manager at Moo

Over the past five years, Chattermill has evolved into a critical global partner, supporting us with data across both mobility and delivery, and covering all five mega-regions in which we operate.

Renata Vasconcellos de Sa

Head of Rider EMEA at Uber

Chattermill does what no human could - reading thousands of reviews in real-time. It helps us transfer customer wishes, pain points, and needs into every department at Limehome.

Julia Zuber

Customer Insights Lead at Limehome

After four years of using Chattermill, we've seen significant improvements in our voice of the customer metrics.

Melina Colling

Team Lead, Strategic Projects & CX at Outletcity

The return on investment with Chattermill is exceptional. It's incredibly cost-effective compared to the resources and effort required to achieve the same results manually.

James McGhee

Director of Customer Experience at Footasylum

Complaints have decreased and our NPS score has risen. We now hit our internal targets every week and have seen significant increases in retention and customer lifetime value.

Megan Wood

Head of Customer Performance at Mindful Chef

Chattermill becomes a mandatory step whenever we make decisions or shift priorities. Ultimately, this tool should help us refine our strategy and build something better.

Renata Vasconcellos de Sa

Head of Rider EMEA at Uber