What our customers say

"Our collaboration with Chattermill started as a focused NPS partnership. Over the past seven years, Chattermill has evolved into a critical global partner, supporting us with data across both mobility and delivery, and covering all five mega-regions in which we operate."

Renata Vasconcellos de Sa

Head of Rider EMEA at Uber

“With Chattermill, we took a more proactive approach to customer feedback, fixing recurring issues. As a result, complaints have decreased and our NPS score has risen. We now hit our internal targets every week and have seen significant increases in retention and customer lifetime value.”

Megan Wood

Head of Customer Performance at Mindful Chef

"The ROI with Chattermill is exceptional. It’s incredibly cost-effective compared to the resources and effort required to achieve the same results manually. With Chattermill, we receive insights and results that are both more consistent and cost-effective than traditional methods."

James McGhee

Director of Customer Experience at Footasylum

"The ROI has been pretty immediate, and it's been pretty obvious. We've improved NPS from 9 last year to 22 this year, which is an incredible 144% increase. Our app ratings went from 1.1 to 4.8, which is now the highest-rated app in the marketplace."

Abdul Khaled

Head of Customer Experience & Digital Products at E.ON Next

"Quite quickly, we were able to make changes that paid for our investment in Chattermill. It's difficult to say how many times it has been paid back over the years, but it's safe to say that it has been many times over."

Stefan Platteau

Head of Customer Strategy & Analytics at HelloFresh

"We benefited from Chattermill significantly, but most importantly, we gave our customers a louder voice. Today, whenever we receive any written communication from a customer, my first thought is always — how do we get that into Chattermill?"

Jonathan Beirne

Chief Customer Officer at musicMagpie

"Chattermill enables us to go to our leadership team and say, ‘We want to prioritize this feature next, because we have the data to show that it’s a significant pain point for customers.’ This makes it incredibly valuable to get our sponsors and leadership team aligned with our priorities."

Mo Nuur

Product Lead for CX & Digital at E.ON Next

"Chattermill enables us to take customer insights deeper than ever before and focus on the key factors that make a difference to our users and drive our growth."

Nilan Peiris

VP of Growth at Wise

"Partnering with Chattermill has transformed the way we collect, analyze, and act on customer feedback across the business. The platform allows us to quickly identify trends, recurring pain points, and emerging opportunities without spending hours manually categorizing comments."

Tom Moore

Global Sales Manager at Moo

"The ROI is very clear to us. We’re able to scale customer feedback analysis globally, which would be difficult even with an internal solution. It’s definitely worth it, and we see the return on investment on a monthly basis."

Renata Vasconcellos de Sa

Head of Rider EMEA at Uber

"Chattermill does what no human could - reading thousands of reviews in real-time. It helps us transfer customer wishes, pain points, and needs into every department at Limehome."

Julia Zuber

Customer Insights Lead at Limehome

"Chattermill lets us move from anecdotes to evidence. Instead of saying, ‘I heard a customer say X,’ we can say, ‘Chattermill shows 50 comments on this topic this month.’ We can explain how often something comes up, what customers are actually experiencing, and why it matters."

Gertjan Melgers

Research Manager at Marktplaats

"Many teams at HelloFresh find the Chattermill dashboards highly valuable. These include Operations, Product, Culinary Teams, and Procurement. Our goal is to provide them with actionable insights specific to their area so they can make more informed decisions."

Stefan Platteau

Head of Customer Strategy & Analytics at HelloFresh

"I’m definitely a big fan of Chattermill! Chattermill really puts customer feedback at the heart of what we do. It allows us to analyze, synthesize, and also ultimately act upon thousands of pieces of customer feedback."

Reeshma Clair

Global Voice of Customer Lead at Simply Business

"Chattermill has become an essential part of how MOO listens to its customers. It has streamlined our feedback process, improved collaboration across teams, and helped us turn customer insights into real business impact."

Tom Moore

Global Sales Manager at Moo

"Chattermill is a vital part of our Customer Obsession program. It keeps us close to our customers; giving us actionable feedback to improve our customer experience."

Janae Gerard

Director of Research at Trainline

"Our goal at Seeking Health has always been to empower individuals to optimize their well-being. With Chattermill’s expertise in customer insights, we can better understand our customers’ journeys and improve their experience with our products."

Bobbi Vandenhaak

Customer Service Manager at Seeking Health

"Chattermill gives you way more to bring to the table during internal discussions. For example, as a product manager, you might already have a strong conviction based on what you've seen or heard - but with Chattermill, you can back that up with data."

Vahritch Kharmendjian

Staff Product Manager at Qonto

"Chattermill automates so much of the work I had to do previously - creating graphs to show how specific work has moved metrics by specific amounts. All of that is done for you, and the UI is significantly better than anything I've ever created on my Tableau dashboards."

Marley Dizney Swanson

Senior UX Researcher at MPB

"Chattermill is my go-to tool for analyzing qualitative feedback. When I log in, my goal is to identify emerging trends and see what has changed since my last visit. I typically start by reviewing the themes and tracking the evolution of net sentiment within each theme."

Salma Lahbiss

Consumer Insights Analyst at Leboncoin

"After four years of using Chattermill, we’ve seen significant improvements in our voice of the customer metrics. Our NPS has consistently increased each year. We’re now confident in our strong and loyal customer base, and we consistently use Chattermill to enhance that experience."

Melina Colling

Team Lead, Strategic Projects & CX at Outletcity

"I don't know if there's a company that I wouldn't recommend Chattermill to. It's a must-have - a tool that actually provides you with insights and helps you validate what you learn directly from your users."

Gaston Vejar

Group Product Manager at Limehome

"Chattermill allows our team to uncover the key drivers behind customer feedback and provides guidance around the right opportunities for our business. Every department can easily understand what drives sentiment, monitor how it changes over time, and identify key areas for improvement."

Steve Crolic

Associate Director at HelloFresh

"Using Chattermill AI for sentiment analysis provides more accuracy, but most importantly, it’s consistent, gives us more context, and eliminates human bias. It’s the same logic day in and day out that we can rely on."

Jonathan Beirne

Chief Customer Officer at Music Magpie

"We use Chattermill to highlight key data insights and customer sentiment trends, ensuring we deliver actionable recommendations that senior management can easily understand and use to prioritize based on business impact."

Reeshma Clair

Global Voice of Customer Lead at Simply Business

"From initial onboarding to first initiatives, the team at Chattermill has been a great partner, helping us implement the platform across the board. Today, each team at Qonto considers the voice of the customer in their decision-making."

Mathieu Le Roux

Voice of the Customer Expert at Qonto

"Chattermill’s AI-powered platform helps us analyze large volumes of customer feedback more effectively, allowing us to make informed decisions. It provides us with insights from users that we wouldn’t have access to without conducting time-consuming user interviews."

Aiman Fakia

Team Lead, UI/UX Design at Limehome

"We chose Chattermill for its flexibility. Unlike other platforms, Chattermill allows us to analyze surveys alongside other feedback types and incorporate additional attributes, providing a more comprehensive analysis.”

Melina Colling

Team Lead, Strategic Projects & CX at Outletcity

"Chattermill is a fantastic, highly useful tool that has significantly improved our overall workflow experience. I highly recommend Chattermill to a team looking for an easy way to find and analyze relevant customer feedback."

Suraj Chotalia

Expert Energy Specialist at E.ON Next

"If you genuinely want to change your customers' journeys and lives, you need a platform like Chattermill to give you great insights. When it comes to cost, the number of people required to do that project manually would far exceed the cost of the product."

James McGhee

Director of Customer Experience at Footasylum

"Before Chattermill, we lacked the visibility to understand how our individual conversations were impacting the customer journey. Chattermill has shifted our process to be a transparent, empowering, and data-driven experience. It has given us the exact tools we need to truly own our customer satisfaction."

Dania Alsalman

E.ON Next Extra Care Team

"Chattermill allowed us to unify all our feedback data and then quickly spot a theme and identify a problem across thousands of comments. The platform was well-priced, met our needs perfectly, and had a straightforward, hassle-free commercial approach."

James McGhee

Director of Customer Experience at Footasylum

"Chattermill has been instrumental in helping us gain a deeper understanding of customer feedback. It’s allowed us to move beyond assumptions and instead identify specific issues affecting our customers. Now, anyone in the business can access real-time feedback and address emerging issues immediately."

Megan Wood

Head of Customer Performance at Mindful Chef

"Chattermill plays a crucial role in shaping UX decisions, payment method launches, feature introductions, and even changes in how the app is presented. It’s impact permeates all levels of the company, helping us refine both small-scale and large-scale initiatives and enhancing our product and user experience."

Renata Vasconcellos de Sa

Head of Rider EMEA at Uber

"One of the main advantages of using Chattermill AI is that it saves time. I don’t have to search through different tools for feedback, it’s all in one place. Chattermill helps by summarizing and categorizing the data into similar topics, which makes it much easier to review and get the big picture."

Erin Applebee

Customer Advocate at Faire

"At TSB we believe understanding our customers is essential. With Chattermill, we are equipped with the best technology to generate precise, reliable and contextual insights that match our strategic goals."

Paul Samuels

Consumer Research and Insights Manager at TSB

"Chattermill enables us to pinpoint the key indicators of restaurant satisfaction in great detail - broken down by country and city. Having this intelligence means we know where to focus our efforts to deliver experiences that delight and keep our business growing."

Carlos Dominguez

VP of ARPU & Customer at Frubana

"Chattermill is definitely a great place to start assessing opportunities and deciding where to invest my time and effort. It's the first place I go to uncover evidence showing what our customers need."

Donia Marszalek

Senior UX Researcher at Simply Business

"Before Chattermill, we had not taken full advantage of customer intelligence that is valuable for supporting Qonto's strategy, enhancing product improvements, and focusing our efforts on future growth."

Mathieu Le Roux

Voice of the Customer Expert at Qonto

"Chattermill has played a pivotal role in swiftly spotting operational issues to enhance our physical product and online experience."

Dan Moross

Director of Customer Experience at Moo

"Chattermill means we can act more quickly rather than waiting three months to see if our retention improves. We’ve seen remarkable improvements across our metrics — customer complaints regarding our key product have dropped by 50%."

Lead UX Researcher at Leading Fintech Company