Introducing Our Early Access Program

Our Early Access Program Is Now Open

Observations, Highlights, and Ask Lyra launch in Open Beta on Tuesday, September 30th, 2025.

We're experiencing incredible interest and are rolling out access gradually to ensure a great experience for everyone. Our initial focus is on teams ready to put these insights into action and collaborate with us as we continue improving the platform.

The New Era of CX Intelligence Starts Here

We're reinventing our platform to bring you customer insights with unmatched speed, precision, and confidence. We built three features to help you take insights into action in record time.

• Observations - precise, quantified insights automatically extracted from customer feedback, identifying specific issues your team can tackle right away.

• Highlights - intelligent summaries with key highlights, tracing each insight back to verified customer quotes.

• Ask Lyra - your copilot for getting customer insights. Simply ask a question about your customer data in plain English and get instant, data-backed answers.

With these additions to our platform, we are creating a future where teams spend most of their time acting on precise customer insights, speeding up their decision-making process. This represents a fundamental shift in how organizations use AI to understand customer feedback at a detailed level.

How to Apply for
Early Access

These capabilities will eventually be available to everyone. For now, interested teams can apply for early access using the form below.

Selected teams get the full VIP treatment: we'll implement these features in your organization as soon as possible. You'll work directly with your XLG Programme Lead to optimize how your team uses Observations, Highlights, and Ask Lyra to answer critical business questions.

Apply for the Early Access to Observations, Highlights, and Ask Lyra