Introducing Our Early Access Program

Our Early Access Program Is Now Fully Subscribed

Observations, Highlights, and Ask Lyra launched in Open Beta on Tuesday, September 30th, 2025.

Our Early Access Program is fully subscribed, please reach out to your Customer Success Manager for more details.

The New Era of CX Intelligence Starts Here

We're reinventing our platform to bring you customer insights with unmatched speed, precision, and confidence. We built three features to help you take insights into action in record time.

• Observations - precise, quantified insights automatically extracted from customer feedback, identifying specific issues your team can tackle right away.

• Highlights - intelligent summaries with key highlights, tracing each insight back to verified customer quotes.

• Ask Lyra - your copilot for getting customer insights. Simply ask a question about your customer data in plain English and get instant, data-backed answers.

With these additions to our platform, we are creating a future where teams spend most of their time acting on precise customer insights, speeding up their decision-making process. This represents a fundamental shift in how organizations use AI to understand customer feedback at a detailed level.