Product feedback analysis
Build better products with AI product feedback analysis software
Analyze user feedback from app store reviews, support tickets, and surveys in one place. Detect bugs and friction faster, prioritize feature requests, and make data-driven product decisions with confidence.
Trusted every day by world-leading enterprises to understand their customers at scale
How it works
Actionable user insights to help you build better user experiences
Unify user feedback from every source
Consolidate in-app feedback, app store reviews, support tickets, surveys, and sales calls into one unified view with product feedback analytics.
Analyze unstructured text with AI
Lyra AI finds feature requests, bugs, and friction points with unparalleled accuracy, so you get verified intelligence you can act on.
Get powerful and granular product insights
Get actionable intelligence linked to your core metrics, so Product, UX, and Engineering teams know what to prioritize first.
Integrations
Combine user feedback from multiple sources
Integrate in-app feedback, app store reviews, support tickets, and sales calls into one product feedback analytics platform, so you can see the full picture of the product experience.
View all integrations
AppStore
Connect the App Store to Chattermill to analyze reviews, find bugs and feature requests.
Google Play
Connect Google Play to Chattermill to see what Android users love and what frustrates them.
Zendesk
Analyze all your support tickets to spot recurring bugs and friction points.
Gong
Connect Gong to analyze sales call feedback and find the feature gaps costing you deals.
AI feedback analysis
Prioritize key improvements for your roadmap
Stop guessing what to build next. Find the high-impact projects hiding in user feedback, backed by solid data.
Explore the platform
Rank feature requests
See which feature requests come up most and how strongly users feel about them, across app reviews, tickets and sales calls
Identify issues and opportunities
Know what users like and dislike about the product, so teams know exactly what to fix and what to double down on.
Combine insights into dashboards
From discovery to post-launch analysis — build compelling narratives that influence decisions.
AI agent for product teams
Get analyst-grade answers to any product question, instantly
Stop spending hours digging through reviews, tickets, and surveys to find bugs, friction points, and feature requests. Lyra Agent analyzes product feedback from every source at full scale, automatically.
See Lyra Agent in action
AI agent for Product teams
Bring agentic insights into your workflow with an agent that surfaces product feedback trends and signals, and delivers answers you can act on.
Answers any question
Ask any question about your user feedback and product experience, and get an instant, evidence-backed answer.
Proactive customer insights
Lyra Agent monitors your product feedback 24/7, automatically surfacing what you weren't looking for: bug spikes, friction points, and big opportunities.
Proactive insights
Catch new issues after every release
After each launch, Lyra Agent analyzes reviews, tickets and in-app feedback for new bugs and friction, and flags spikes before they show up in your metrics.
See it in actionAutomatically flags what's driving your metrics down
Move past surface-level insights to a system that automatically spots problems, always backed by evidence.
Instantly surfaces what customers want next
Lyra Agent scans your product feedback, app reviews, social media, and more to surface your biggest opportunities, proactively.
Feedback analytics
Identify product issues faster
Stop spending hours manually sifting through feedback to find product issues. Speed up discovery with AI models built for scale.
Strategic & precision insights
Surface every precise issue and opportunity from your feedback, so you know exactly where to focus.
Impact analysis
Get straight to the root cause and identify the drivers behind low NPS or declining product reviews.
Anomaly detection
Identify risks and data spikes instantly, keeping your team aligned and ready to respond.
Quantified results
Understand the biggest user pain points. View results by category, sentiment, feedback volume, and more.
Reports & dashboards
Track metrics, monitor trends, compare data over time – across different teams and use cases.
“Chattermill helps me cut through the noise. I can see which issues are emerging, with a clear, structured snapshot of the topics I care about. It feels like an organized system for user feedback. From there, I can quickly spot emerging issues and deep-dive into the relevant snippets to take action.”
“We've implemented numerous changes to better meet customer needs, which have resulted in new revenue streams, new brands, and new product options. Much of this progress has been guided by customer feedback, with Chattermill playing a key role in our ability to understand and act on these insights.”
“Chattermill enables us to go to our leadership team and say, ‘We want to prioritize this feature next, because we have the data to show that it's a significant pain point for customers.’ This makes it incredibly valuable to get our sponsors and leadership team aligned with our priorities.”
Sharing & collaboration
Share product insights with every team
Break down data silos and help teams work toward the same roadmap. Our platform gives Product, UX, and Engineering teams shared access to user feedback analysis, all in one place.
Connect to any agent
Plug customer intelligence into the AI agents via MCP. Ask any question, get reliable answers – with enterprise-grade protection.
Works with your stack
Share product insights where your team already works — email, Slack, or Jira, automatically.
Automated workflows
Automate insight sharing across teams — so everyone stays informed and collaboration flows naturally.
Spaces
Create a dedicated space for your team, product, or project — no noise, just the signal your team cares about.
Security & control
Control access with customizable roles — from editing rights to view-only — so the right people see the right data.
Our customers
A platform that product teams actually want to use
See how leading tech teams cut through the noise, found their biggest opportunities — and delivered results their product leaders actually cared about.
Learn more"Chattermill enables us to go to our leadership team and say that we want to prioritize this feature next, because we have the data to show that it's a significant pain point for customers. This makes it incredibly valuable to get our sponsors and leadership team aligned with our priorities."
Mo Nuur
Product Lead for CX & Digital
See Chattermill in action on your own feedback
Book a demoSECURITY & COMPLIANCE
Enterprise-grade platform built for trust
Enterprise-ready by design. Manage multiple teams, control access, and ensure PII compliance within an interface built for the modern enterprise organization.
SOC 2 Type II
GDPR & CCPA COMPLIANCE
ISO 27001
SSO
ACCESS CONTROLS
PII REDACTION
BLOG
Learn more about customer intelligence
