Chattermill eBooks and Whitepapers

The biggest insights and trends from 150+ CX leaders working at the world’s best brands.

Download our eBook to learn how to manage customer retention during the cost of living crisis

In this eBook, we discuss why NPS is still relevant, why understanding the reasons behind what’s driving your NPS is business-critical, and how to uncover what’s positively and negatively impacting your NPS score.

In this eBook, we analyse over 150,000 real-world customer reviews from Zara, New Look, H&M, Next, and ASOS to uncover what the current state of play is in the fashion industry.

Whether you like it or not, social media is already an integral part of your brand’s customer experience. But gleaning insight from social media data can be challenging. In this eBook, we discuss how social is changing the CX landscape, what Social CX Analytics is, who it’s for, and how it will help you better understand your customers.

In this eBook, we discuss why customers leave companies, why retention is business-critical, and share some actionable steps you can take to improve retention within your organisation.

In this eBook, we take a deep dive into the state of customer experience in the travel, tourism, and hospitality industry, exploring the current state of play, what you need to do better understand your customers, and how artificial intelligence can help.

Download our eBook to learn what Zara’s new returns policy means for their customer experience.

Download our eBook to learn what’s gone wrong at Netflix, and how to solve customer retention issues.

Download your copy of our latest eBook, exploring how customer-centric leaders can make Unified Customer Intelligence their retention and growth engine.

Discover how customer expectations are changing, how to find out what your customers really want, and how to deliver experiences that meet their expectations in this insight-packed eBook.

Learn what the current CX challenges are in FinTech, how to solve them, and how to compete on customer experience – with insights from Atom Bank, Happy Money, Moneybox, and Chattermill.

Based on research from customers and 339 global customer-focused leaders from key customer-facing functions, Chattermill’s Customer Support Trends 2022 Report uncovers everything you need to know to delight your customers next year and beyond.

The Ultimate Guide to Radically Improving Customer Experience For Your Fashion and Retail Brand.

How to Win in a Rapidly Changing Fashion Industry.

Insights from the CX Leaders of JustEat, Wise, DoorDash, LinkedIn, Calvin Klein and CXM.

Learn how to craft and develop a customer feedback analysis process at your company.

The definitive guide on how to scale CX the right way.

A starter kit to help you conduct churn analysis on your customer base.

A manual to help you skyrocket your customer satisfaction metrics.

The Ultimate Guide to Designing and Analysing CX Surveys

Chapters 1 & 2 from the book Cult of the Customer by world renowned CX Consultant Shep Hyken