customer support analytics
Identify contact drivers faster with AI-powered customer support analytics
Analyze thousands of support emails, chats, and tickets to uncover contact drivers, reduce repeat contacts, and raise customer satisfaction.
Trusted every day by world-leading enterprises to understand their customers at scale
How it works
A better, more efficient way to analyze support tickets and conversations
Unify support data from every channel automatically
Consolidate support tickets, emails, live chats, call transcripts, and CSAT surveys into one unified view with customer support analytics.
Analyze unstructured text with AI
Lyra AI finds contact drivers, recurring issues, and friction points with unparalleled accuracy, so you get verified intelligence you can act on.
Get powerful and granular customer insights
Get actionable intelligence linked to your core metrics so your Support and CX teams know what to prioritize first.
Integrations
Bring all your support conversations together
Integrate support tickets, emails, live chats, and call transcripts into one customer support analytics platform, so you can see the full picture of the customer experience.
View all integrations
Zendesk
Analyze all your support tickets to spot recurring bugs and friction points.
Intercom
Integrate Intercom to see emerging issues and act before they escalate.
Talkdesk
Find top contact drivers in your Talkdesk calls and transcripts.
LiveChat
Reduce repeat contacts by analyzing your LiveChat conversations.
AI feedback analysis
Powerful insights from every customer support interaction
Your support team generates thousands of conversations every year. Chattermill's AI analyzes every customer interaction at scale, so you get contact drivers and recurring issues without the manual workload.
Explore the platform
AI for feedback analysis
Our proprietary AI transforms unstructured text feedback into actionable insights with unparalleled precision and accuracy.
Cut through the noise
Chattermill automatically filters out irrelevant data, so you get quality insights without manual cleaning.
Sentiment analysis
Chattermill goes beyond keyword matching by using advanced technology to identify multiple concepts and sentiments.
AI agent for support teams
Get analyst-grade answers to any product question, instantly
Stop spending hours digging through tickets, emails, and chats to find contact drivers and recurring issues. Lyra Agent analyzes customer feedback from every channel at full scale, automatically.
See Lyra Agent in action
AI agent for support teams
Bring agentic insights into your workflow with an agent that surfaces feedback trends and signals, and delivers answers you can act on.
Answers any question
Ask any question about your support tickets and customer conversations, and get an instant, evidence-backed answer.
Proactive customer insights
Lyra Agent monitors your feedback 24/7, automatically surfacing what you weren't looking for: issues gaining momentum, friction points, and customer requests.
AI feedback analytics
Identify contact reasons 10x faster
Looking to cut the number of support emails and chats? Quickly identify top contact drivers and build a plan to reduce repeat contacts.
Build reports & dashboards
Analyze KPIs like CSAT, contact volume or top reasons for contacts. Customize reports for any use case.
Impact analysis
Get straight to the root cause and identify the drivers behind low CSAT.
Precision insights
Surface every precise issue and opportunity from your feedback, so you know exactly where to focus.
Anomaly detection
Get proactive alerts to help you spot customer concerns early and address them before they escalate.
AI summaries
Skip the back-and-forth emails between a customer and an agent. Read a summary of the key points of the conversation.
“By bringing all that data together, we can see clearly where issues and pain points are happening in the customer journey. Sometimes when we look at our dashboard in Chattermill, we can see it in seconds.”
“We've implemented numerous changes to better meet customer needs, which have resulted in new revenue streams, new brands, and new product options. Much of this progress has been guided by customer feedback, with Chattermill playing a key role in our ability to understand and act on these insights.”
“Chattermill enables us to go to our leadership team and say, ‘We want to prioritize this feature next, because we have the data to show that it's a significant pain point for customers.’ This makes it incredibly valuable to get our sponsors and leadership team aligned with our priorities.”
Sharing & collaboration
Share support insights with every team
Other teams have no access to support insights? Break down silos and provide CX, Product, and Revenue teams with actionable insights from all customer interactions.
Connect to any agent
Plug customer intelligence into the AI agents via MCP. Ask any question, get reliable answers – with enterprise-grade protection.
Works with your stack
Share product insights where your team already works — email, Slack, or Jira, automatically.
Automated workflows
Automate insight sharing across teams — so everyone stays informed and collaboration flows naturally.
Spaces
Create a dedicated space for your team, product, or project — no noise, just the signal your team cares about.
Security & control
Control access with customizable roles — from editing rights to view-only — so the right people see the right data.
Our customers
A platform that customer support teams actually want to use
See how leading customer support teams cut through the noise, found their biggest opportunities — and delivered results their leaders actually cared about.
Learn more"We've reduced contacts per transaction by 42%. Our Trustpilot rating has risen from 3.9 to 4.4, leading to a notable increase in 5-star reviews. Chattermill has been instrumental in achieving these results and keeping us connected with our customers"
James McGhee
Director of Customer Experience
SECURITY & COMPLIANCE
Enterprise-grade platform built for trust
Enterprise-ready by design. Manage multiple teams, control access, and ensure PII compliance within an interface built for the modern enterprise organization.
SOC 2 Type II
GDPR & CCPA COMPLIANCE
ISO 27001
SSO
ACCESS CONTROLS
PII REDACTION
See Chattermill in action on your own feedback
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