Talkdesk

Bring Talkdesk voice data into Chattermill to improve support processes and agent training.

Talkdesk is a cloud contact center platform that enables businesses to manage voice, chat, and SMS-based customer service operations efficiently and at scale.

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Why connect Talkdesk with Chattermill?

Integrating Talkdesk with Chattermill allows you to analyze transcripts from customer interactions alongside survey and review feedback. Chattermill’s Lyra AI processes conversations to reveal recurring service issues and sentiment shifts—helping CX teams resolve problems faster and enhance agent training.

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Key features of the Talkdesk and Chattermill integration:

Import of customer call transcripts and notes
AI-driven sentiment and topic extraction
Unified dashboard for voice and text-based feedback
Alerts on agent-specific or issue-specific patterns
Insights to optimize support processes and satisfaction

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