VoC analytics platform
Voice of customer software that shows you what drives NPS and CSAT
Bring every survey, review, support conversation and sales call into one voice of customer platform. AI reads every comment, links it to your scores and tells you which fixes will move them most.
Trusted every day by world-leading enterprises to understand their customers at scale
How it works
Run your voice of customer program in one place
Collect feedback from any source
Survey responses, reviews, support tickets, social comments and call transcripts flow in automatically from the tools you already use.
Analyze every comment with AI
Lyra AI tags every comment by theme and sentiment, in any language, and explains why issues occur.
Act on what moves your scores
Driver analysis shows where to invest next, insights reach the teams who own each fix, and you can track whether the fix moved NPS or CSAT.
Integrations
Connect every voice of customer source
Most VoC programs start with surveys, but customers say just as much in reviews, tickets and calls. Connect them all for a complete picture.
View all integrations
Zendesk
Analyze all your Zendesk data for support ticket analysis.
Trustpilot
Connect Trustpilot to Chattermill to extract insights from your reviews.
Qualtrics
Integrate Qualtrics to analyze all your surveys and support data.
Intercom
Integrate Intercom to see emerging issues and act before they escalate.
VoC analysis
Scale your voice of customer program without adding analysts
Manual analysis can't keep up once a VoC program covers more than one survey. Chattermill turns thousands of open-text responses into themes in minutes, so analysts spend their time on recommendations instead of tagging.
Explore the platform
Every language, one view
Feedback from every market is analyzed together, so regional teams and HQ work from the same picture.
Taxonomy
Every comment is sorted into the same categories every time, so trends are comparable month to month and across markets.
Sentiment at the topic level
See how customers feel about delivery, pricing or onboarding specifically, not just overall.
AI agent for CX
VoC reporting on demand
Stop spending days building the monthly VoC deck. Ask Lyra Agent why NPS dropped in a region or what changed after a launch, and get an analyst-grade answer with the comments behind it.
See Lyra Agent in action
AI agent for CX
Bring agentic insights into your workflow with an agent that surfaces feedback trends and signals, and delivers answers you can act on.
Answers any question
Diagnose NPS or CSAT shifts, spot churn signals, and understand why customers return products — Lyra Agent has the context to answer it all.
Proactive customer insights
Lyra Agent monitors your product feedback 24/7, automatically surfacing what you weren't looking for: bug spikes, friction points, and big opportunities.
NPS & CSAT intelligence
See exactly what's driving your NPS and CSAT
A score tells you how customers feel. Driver analysis tells you why, and which change will move it. Every comment is tied back to the score it came with, so you see which themes pull NPS and CSAT down and which ones lift them.
Track metrics over time
Monitor patterns and trends, and see whether a fix or new strategy actually moved the number.
See the key drivers
Surface the drivers behind every score, so you know exactly what to fix instead of guessing.
Break down by segment
Analyze your key metrics by store, region, or product, so fixes go where impact and risk are highest.
Identify issues and opportunities
Know what customers like and dislike, so you fix the right issues and double down on what's working.
Align teams around shared goals
Build team dashboards, so CX, Product, and Sales rally around one plan instead of working in silos.
“With Chattermill, we took a more proactive approach to customer feedback, fixing recurring issues. As a result, complaints have decreased and our NPS score has risen. We now hit our internal targets every week and have seen significant increases in retention and customer lifetime value.”
“We've implemented numerous changes to better meet customer needs, which have resulted in new revenue streams, new brands, and new product options. Much of this progress has been guided by customer feedback, with Chattermill playing a key role in our ability to understand and act on these insights.”
“Chattermill enables us to go to our leadership team and say, ‘We want to prioritize this feature next, because we have the data to show that it's a significant pain point for customers.’ This makes it incredibly valuable to get our sponsors and leadership team aligned with our priorities.”
Sharing & collaboration
Turn VoC insights into action across every team
A VoC program only pays off when the insight reaches the team that can fix it. Send each team the drivers it owns, in Slack, Jira or email, so CX, Product, Support and Revenue work from one plan.
Connect to any agent
Plug customer intelligence into the AI agents via MCP. Ask any question, get reliable answers – with enterprise-grade protection.
Works with your stack
Share product insights where your team already works — email, Slack, or Jira, automatically.
Automated workflows
Automate insight sharing across teams — so everyone stays informed and collaboration flows naturally.
Spaces
Create a dedicated space for your team, product, or project — no noise, just the signal your team cares about.
Security & control
Control access with customizable roles — from editing rights to view-only — so the right people see the right data.
Our customers
How VoC teams are moving their scores
See how world-leading teams use Chattermill to cut through the noise and spot their biggest opportunities — delivering results their CEOs actually care about.
Learn more
SECURITY & COMPLIANCE
Enterprise-grade platform built for trust
Enterprise-ready by design. Manage multiple teams, control access, and ensure PII compliance within an interface built for the modern enterprise organization.
SOC 2 Type II
GDPR & CCPA COMPLIANCE
ISO 27001
SSO
ACCESS CONTROLS
PII REDACTION
See Chattermill in action on your own feedback
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