Trustpilot

Trustpilot is a prominent online review platform where customers can share their experiences and rate businesses. It serves as a valuable source of customer feedback, influencing brand reputation and consumer trust.

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Why connect Trustpilot with Chattermill?

Integrating Trustpilot with Chattermill allows you to analyze customer reviews alongside other feedback channels, providing a holistic view of customer sentiment. Chattermill’s Lyra AI processes this data to uncover recurring themes and insights, enabling businesses to address issues proactively and enhance the overall customer experience.

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Key features of the Trustpilot and Chattermill integration:

• Direct import of customer reviews into Chattermill
• AI-powered analysis of sentiment and themes
• Unified dashboard for comprehensive feedback analysis
• Real-time monitoring of brand reputation
• Actionable insights to drive customer experience improvements

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We integrate with Trustpilot via their API. There are two types of integration:

• No PII data: where we only receive data that does not include proprietary data sent to Trustpilot such as order info or customer email.
• All data: we fetch everything that is available on Trustpilot.