The State of CX Intelligence Report

Discover the top customer intelligence and voice of the customer insights for 2024 and prioritize your initiatives and budgets. Access trends and predictions and find out what 150+ CX leaders think will be the biggest growth opportunities in 2024.

CX leaders surveyed
Stats and trends
Key insights for 2024

The biggest trends in customer intelligence and CX for 2024

Discover the most important CX trends and find out how 150+ of the world’s best CX leaders are planning to tackle the biggest challenges in 2024.

Top 5 CX insights

Explore the top 5 customer experience insights and how they will impact planning and budgets in 2024.

The future of CX and VOC

Discover the biggest trends and opportunities for CX and VOC leaders and how leading brands are preparing for 2024.

Key trends to consider

See our predictions and analysis of the important trends and tactics that will have the biggest impact on CX metrics in 2024.

“2023 has proven to be a testing year for CX leaders. The economic landscape is changing, and customer loyalty is more elusive than ever. The companies that will make it through these turbulent times will be those paying special attention to what makes their customers tick. In that regard, there is plenty to be excited about for 2024.”

Mikhail Dubov
CEO and Co-Founder, Chattermill

A few of the key findings


of CX leaders say that their company has seen steady or exponential growth in the past 12 months.


of CX leaders expect their CX budgets to increase in the next year


of CX leaders say they’re either quite likely or very likely to invest in new CX technologies in the next 12 months.


of CX leaders are not making consistent data-driven decisions.


of CX leaders are not considering CX’s impact on revenue.


of surveyed organizations don’t currently have a Chief Customer Officer or a Chief Experience Officer.

Get the full report and access 2024 CX insights

Access the full report to get the biggest insights and trends from 150+ CX leaders working at the world’s best brands.

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