Use Social CX Analytics to Better Understand What Customers Want
There’s a hidden goldmine of customer intelligence lurking within your brand’s Facebook, Twitter and TikTok accounts. Chattermill helps you unlock it. Using AI, Chattermill unifies and analyses your social comments, posts, and messages, and delivers actionable insights that will help you deliver better customer experiences.
Take charge of your online reputation
With Chattermill, you can trigger alerts based on social feedback and be the first to discover changes in the volume or net sentiment of the discussion around your brand.
Analyse conversations from social messaging apps
Chattermill lets you quickly analyse Facebook Messenger, Instagram Direct, and Twitter conversations to better understand why people get in touch, and unlock the root causes of customer issues.
Uncover competitive intelligence
With Chattermill, you can easily analyse competitor social accounts to benchmark against your rivals, understand how customers feel about your competition, and learn from their successes and mistakes.
Filter through the social noise
Chattermill’s deep learning AI helps you filter out irrelevant social CX data, understand the full context of social interactions, and determine which data points are actually meaningful.
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