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Analyze unfiltered feedback across social media with Social CX Analytics

Gain a comprehensive view of customer feedback across social media channels. Uncover key insights, identify issues early, and monitor trends - all in one platform.

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4.5 rating

110+

5 star reviews

Integrate with any data source

INTEGRATE WITH YOUR FAVORITE PLATFORMS

Analyze the world’s largest pool of publicly available feedback data

Analyze feedback from social media sites 

No need to manually track thousands of mentions, comments, and hashtags flooding in daily. Analyze large volumes of social feedback with cutting-edge AI models built for scale. 

Social media monitoring 

Connect Facebook, Instagram, or TikTok to Chattermill so your teams can analyze all your social comments and messages. 

Lyra AI  

Our proprietary AI transforms unstructured text feedback into actionable insights with unparalleled precision and accuracy.

Sentiment analysis

Analyze the sentiment of all social media mentions using advanced theme detection technology.

Chattermill Integrations and Tagging
Chattermill Integrations and Tagging

Identify the early warning signs

A surge in negative sentiment can cause significant damage in a short time. Quantify sentiment in social feedback and identify trends before they escalate into a full-blown crisis.

Anomaly detection

Identify sudden spikes in volume or negative sentiment faster with anomaly alerts. 

Customizable dashboards

Build dashboards to track mentions of your brand, monitor trends, and identify changes in sentiment.

Gen-AI capabilities

Get a summary of key threads and issues, all powered by Gen-AI for faster insights.

Track competitors’ moves

Your competitors' social media activities can inform your product and marketing strategy. Identify their strengths and weaknesses and learn from their wins and mistakes. 

Competitive reports

Monitor your competitors' social media, track trends, and spot shifts in sentiment.

Benchmarking

Benchmark your against the competition across themes such as Brand, Delivery Speed, or App Experience. 

Insights sharing

Automatically generate and share reports with your team using scheduling and export features.

Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.

Harsha Gavarna

former Strategy & Ops Lead at Uber

Loved & trusted by our users

2025 Leader in Feedback Analytics

(4.5 out of 5 — 169 reviews)

2025 Top Voice of Customer Platforms

(4.5 out of 5 — 52 reviews)

Frequently Asked Questions

What is social media feedback analysis?

Social media feedback analysis is the process of examining feedback from platforms like Facebook, X, Instagram, TikTok, and YouTube. As the world’s largest source of online conversations, it offers an authentic, unfiltered voice of the customer. The insights gained can help guide strategic decisions, identify early warning signs, track competitors, and improve products and services.

What types of feedback data can I integrate into Chattermill? 

Chattermill lets you integrate feedback from various social media platforms, messaging apps, blogs and forums. You can check out the full list of integrations here. If you’re looking to connect your favorite tools, just reach out – we’d love to help!

Which teams can benefit the most from Chattermill?

Chattermill offers a single platform that serves all teams across the business. It can be customized to fit different use cases, so whether it's CX, Support, Product, Marketing and Revenue teams, everyone can find answers to their key business questions.

Does Chattermill comply with GDPR?

Yes, Chattermill is fully compliant with GDPR regulations, ensuring that all personal data is handled securely and responsibly. We are also SOC2 Type II certified, meeting the highest security and compliance standards.

Which teams can access insights?

Any team you choose! Chattermill does not charge for the number of seats, allowing you to add as many users to your Chattermill account as needed, enabling self-service access for everyone. 

Get granular insights from your feedback data

Meet with our team to discuss your challenges and see why the world's best brands choose our feedback analytics platform.

What to expect:

A short 15-minute call to understand your specific needs

A tailored 30-minute demo based on your use case

An overview of pricing and implementation

4.5 rating

110+

5 star reviews

See Chattermill in action

Trusted by the world’s biggest brands

Enterprise-Grade Platform Security

SOC2 Type II Certified
Our SOC2 Type II certification demonstrates our commitment to adhering to the industry's most rigorous security and confidentiality standards.
GDPR & CCPA Compliance
We are fully compliant with GDPR and CCPA regulations, and our processes and IT security measures uphold the highest data privacy standards.
EU & US-Based Data Hosting
Global data hosting options with data centers in Europe and the US, enabling customers to maintain greater control of where their data is stored.
Advanced Admin Controls
Our platform provides advanced user roles and data permissions so teams can keep the balance between collaboration and control.