Use Social CX Analytics to better understand what customers want
There’s a hidden goldmine of customer intelligence lurking within your brand’s Facebook, Twitter and TikTok accounts.
Using AI, Chattermill unifies and analyzes your social comments, posts, and messages, and delivers actionable insights that will help you understand the voice of your customers.
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Analyze data from hundreds of social sites
Our AI helps you surface the most relevant customer issues, emerging trends, and critical topics discussed across hundreds of web sources and social sites – including Twitter, Pinterest, Reddit, Tumblr, YouTube and Twitch.
Take charge of your online reputation
With Chattermill, you can trigger alerts based on social feedback and be the first to discover changes in the volume or net sentiment of the discussion around your brand.
Analyze conversations from social messaging apps
Chattermill lets you quickly analyze Facebook Messenger, Instagram Direct, and Twitter conversations to better understand why people get in touch, and unlock the root causes of customer issues.
Uncover competitive intelligence
With Chattermill, you can easily analyze competitor social accounts to benchmark against your rivals, understand how customers feel about your competition, and learn from their successes and mistakes.
Filter through the social noise
Chattermill’s deep learning AI helps you filter out irrelevant social CX data, understand the full context of social interactions, and determine which data points are actually meaningful.
Easily integrate feedback data from any source
Chattermill natively integrates with over hundreds of different customer feedback channels giving you and your teams a single source of customer truth.
Get started quickly with pre-built connectors
Import and analyse feedback from any source
Share insights by connecting to Slack, Jira, Teams, and more
“Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."
“Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”
“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”
Get granular insights from your feedback data
Meet with our team to discuss your challenges and see why the world's best brands choose our feedback analytics platform.
What to expect:
A short 15-minute call to understand your specific needs
A tailored 30-minute demo based on your use case
An overview of pricing and implementation
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