Analyze unfiltered feedback across social media with Social CX Analytics
Gain a comprehensive view of customer feedback across social media channels. Uncover key insights, identify issues early, and monitor trends - all in one platform.
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4.5 rating
110+
5 star reviews
Integrate with any data source
INTEGRATE WITH YOUR FAVORITE PLATFORMS
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Analyze the world’s largest pool of publicly available feedback data
Unify social media feedback
Unify feedback from comments, posts, and messages across top social media platforms.
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Analyze unstructured text with Lyra AI
Lyra AI automatically analyzes large amounts of unstructured text with unparalleled accuracy, at scale.
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Get powerful, granular insights
Get actionable intelligence to inform every decision across CX, Support, Product, Marketing, and Revenue Teams.
Analyze feedback from social media sites
No need to manually track thousands of mentions, comments, and hashtags flooding in daily. Analyze large volumes of social feedback with cutting-edge AI models built for scale.
Social media monitoring
Connect Facebook, Instagram, or TikTok to Chattermill so your teams can analyze all your social comments and messages.
Lyra AI
Our proprietary AI transforms unstructured text feedback into actionable insights with unparalleled precision and accuracy.
Sentiment analysis
Analyze the sentiment of all social media mentions using advanced theme detection technology.
Identify the early warning signs
A surge in negative sentiment can cause significant damage in a short time. Quantify sentiment in social feedback and identify trends before they escalate into a full-blown crisis.
Anomaly detection
Identify sudden spikes in volume or negative sentiment faster with anomaly alerts.
Customizable dashboards
Build dashboards to track mentions of your brand, monitor trends, and identify changes in sentiment.
Gen-AI capabilities
Get a summary of key threads and issues, all powered by Gen-AI for faster insights.
Track competitors’ moves
Your competitors' social media activities can inform your product and marketing strategy. Identify their strengths and weaknesses and learn from their wins and mistakes.
Competitive reports
Monitor your competitors' social media, track trends, and spot shifts in sentiment.
Benchmarking
Benchmark your against the competition across themes such as Brand, Delivery Speed, or App Experience.
Insights sharing
Automatically generate and share reports with your team using scheduling and export features.
Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.
Harsha Gavarna
former Strategy & Ops Lead at Uber
Loved & trusted by our users
2025 Leader in Feedback Analytics
(4.5 out of 5 — 169 reviews)
2025 Top Voice of Customer Platforms
(4.5 out of 5 — 52 reviews)
Frequently Asked Questions
Social media feedback analysis is the process of examining feedback from platforms like Facebook, X, Instagram, TikTok, and YouTube. As the world’s largest source of online conversations, it offers an authentic, unfiltered voice of the customer. The insights gained can help guide strategic decisions, identify early warning signs, track competitors, and improve products and services.
Chattermill lets you integrate feedback from various social media platforms, messaging apps, blogs and forums. You can check out the full list of integrations here. If you’re looking to connect your favorite tools, just reach out – we’d love to help!
Chattermill offers a single platform that serves all teams across the business. It can be customized to fit different use cases, so whether it's CX, Support, Product, Marketing and Revenue teams, everyone can find answers to their key business questions.
Yes, Chattermill is fully compliant with GDPR regulations, ensuring that all personal data is handled securely and responsibly. We are also SOC2 Type II certified, meeting the highest security and compliance standards.
Any team you choose! Chattermill does not charge for the number of seats, allowing you to add as many users to your Chattermill account as needed, enabling self-service access for everyone.
Get granular insights from your feedback data
Meet with our team to discuss your challenges and see why the world's best brands choose our feedback analytics platform.
What to expect:
A short 15-minute call to understand your needs
A tailored 30-minute demo based on your use case
An overview of pricing and implementation
4.5 rating
110+
5 star reviews
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