See how Chattermill surfaces customer insights from all your feedback channels
Learn how the world's best brands unify their customer feedback and uncover customer insights with Chattermill.
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What to expect:
A short 15-minute call to understand your specific needs
A tailored 30-minute demo based on your use case
An overview of pricing and onboarding + Q&A
120+ 5-star reviews
Integrate any data source
See Chattermill in action
Trusted by the world’s biggest brands
See how Chattermill drives business impact
30%
increase in Average Order Values (AOV)
200+
hours of manual analysis saved monthly
42%
decrease in support contacts per transaction
144%
increase in Net Promoter Score (NPS)
What our customers have to say
“Chattermill unifies our customer experience data, examines it at scale using AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”
“Chattermill's platform has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue"
Chattermill helped us evaluate our customer experience maturity, identify gaps, and align around our customers. Our NPS has gone from +9 last year to +22 this year, which is an incredible 144% increase.
Chattermill helped us reduce contacts per transaction by 42%, raise our Trustpilot rating from 3.9 to 4.4 and get a consistently high NPS of 80.
We can quickly uncover the top pain points for our users, prioritize them based on their business impact, while considering factors like retention and NPS improvement.
“The Chattermill team provides a personable and responsive relationship while having a big enough team to tackle almost any problem we throw at them.”
Frequently Asked Questions
Chattermill’s pricing primarily depends on the number of data integrations you need and the volume of data to be analyzed - we do not charge a per user fee, so you can add as many users as you want.
You can read more about our standard packages on our Plans page and request a quote based on your needs.
We recommend a minimum of 5,000 pieces of feedback per month from any combination of sources (e.g. surveys, support tickets, support calls, social media comments, app reviews, forum comments, etc.) to get the best value out of Chattermill.
Chattermill is built for CX-focused teams that want to go beyond surface-level metrics and truly understand their customers. It helps:
→ Customer Experience and VOC teams pinpoint what’s impacting satisfaction and loyalty,
→ Product and UX teams prioritize improvements based on real customer needs,
→ Support and Operations teams identify recurring issues before they escalate,
→ Insights and Data teams consolidate and scale voice-of-customer analysis.
Wether if you’re a fast-growing brand or an established enterprise, Chattermill makes it easy to align your entire organization around what matters most to customers.
Chattermill lets you easily integrate feedback data from various sources like survey tools, online review sites, social media, and customer service platforms (including support calls).
You can check out the full list of integrations here.
We can also integrate with any custom data source through our API or a secure data upload, so if you’re looking to connect your favorite tools, just reach out – we’d love to help!I
Chattermill is, at the heart of it, a data company. Protecting the data our customers have entrusted us with is is our primary concern from day one.We have a number of security certifications including SOC 2 and GDPR compliance.
You can read more about our approach to security on ourTrust Center.