Book your demo to see Chattermill in action

Fill out the form and pick the date and time that works best for you.

What to expect:

A short 15-minute call to understand your specific needs

A tailored 30-minute demo based on your use case

An overview of pricing and integrations

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Trusted by the world’s biggest brands

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See how Chattermill drives business impact

30%

increase in Average Order Values (AOV)

200+

hours of manual analysis saved monthly

42%

decrease in support contacts per transaction

144%

increase in Net Promoter Score (NPS)

Why the best CX, VOC and Product teams choose Chattermill

Actionable insights across all teams

“Chattermill plays a crucial role in shaping UX decisions, payment method launches, feature introductions and even changes in how the app is presented. Its impact permeates all levels of the company.

Harsha Gavarna profile
Renata Vasconcellos de Sá
Head of Rider EMEA at Uber
Insights linked to business metrics

Chattermill's platform has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue"

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Steve Crolic
Director of VoC at HelloFresh
Alignment around the customer

Chattermill helped us evaluate our customer experience maturity, identify gaps, and align around our customers. Our NPS has gone from +9 last year to +22 this year, which is an incredible 144% increase.

Harsha Gavarna profile
Abdul Khaled
Head of Digital at E.ON Next
Immediate business impact

Chattermill helped us reduce contacts per transaction by 42%, raise our Trustpilot rating from 3.9 to 4.4 and get a consistently high NPS of 80.

Harsha Gavarna profile
James McGhee
Director of CX at Footasylum
Instant pain point discovery

We can quickly uncover the top pain points for our users, prioritize them based on their business impact, while considering factors like retention and NPS improvement.

Harsha Gavarna profile
Rebecca Guitton
Head of Research at BlaBlaCar
Exceptional customer success

“The Chattermill team provides a personable and responsive relationship while having a big enough team to tackle almost any problem we throw at them.”

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Elyssa Figueira
Lead Analyst at Tesco

Frequently Asked Questions

How is your pricing structured, and what factors influence it?

Chattermill’s pricing primarily depends on the number of data integrations you need and the volume of data to be analyzed - we do not charge a per user fee, so you can add as many users as you want.

You can read more about our standard packages on our Plans page and request a quote based on your needs.

How much monthly feedback do I need to get value out of Chattermill?

We recommend a minimum of 5,000 pieces of feedback per month from any combination of sources (e.g. surveys, support tickets, support calls, social media comments, app reviews, forum comments, etc.) to get the best value out of Chattermill.

Which teams can benefit the most from Chattermill?

Chattermill is built for CX-focused teams that want to go beyond surface-level metrics and truly understand their customers. It helps:

Customer Experience and VOC teams pinpoint what’s impacting satisfaction and loyalty,
Product and UX teams prioritize improvements based on real customer needs,
Support and Operations teams identify recurring issues before they escalate,
Insights and Data teams consolidate and scale voice-of-customer analysis.

Wether if you’re a fast-growing brand or an established enterprise, Chattermill makes it easy to align your entire organization around what matters most to customers.

What types of feedback data can I integrate into Chattermill?

Chattermill lets you easily integrate feedback data from various sources like survey tools, online review sites, social media, and customer service platforms (including support calls).

You can check out the full list of integrations here.

We can also integrate with any custom data source through our API or a secure data upload, so if you’re looking to connect your favorite tools, just reach out – we’d love to help!I

Does Chattermill comply with GDPR?

Chattermill is, at the heart of it, a data company. Protecting the data our customers have entrusted us with is is our primary concern from day one.We have a number of security certifications including SOC 2 and GDPR compliance.

You can read more about our approach to security on ourTrust Center.