Unlock the insights in every call using AI-powered Speech Analytics
Complete your voice of the customer program with valuable insights
from customer and prospect calls. Uncover trends, patterns, and pain points
to drive informed CX and product decisions.
4.5 rating
100+
5 star reviews
GDPR & SOC2 Type II
INTEGRATE WITH YOUR FAVORITE PLATFORMS
Transform every customer support and sales conversation into valuable insights
Accurate speech-to-text conversion
Transcribe every call across 99+ languages in seconds, with speech-to-text technology offering human-level accuracy.
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Precise insights with our pupose-built Lyra AI
Lyra AI uncovers sentiment, themes and key phrases across every interaction and delivers actionable intelligence to proactively solve customer pains.
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Powerful reporting & analytics
Uncover trends and track changes over time with powerful reports and dashboards for every team.
Identify contact reasons and product issues in voice data
Gain access to one of the richest sources of customer insights to identify product issues or the reasons for returns, refunds, and cancellations.
Track themes and sentiment
Automatically identify which themes are trending up or down across your voice data to address issues proactively.
Identify key pain points
Prioritize what needs to be fixed by getting a clear view of key issues and most frequently mentioned topics.
Save countless hours on manual analysis
Don’t let the volume of calls keep you from gaining the insights you need. With AI's ability to process audio files in seconds, your teams can automatically identify trends at scale.
Get full context with AI-powered insights
With automatic summaries you can understand the context without reading through the transcript.
Review transcripts and call outlines
Navigate to relevant sections where specific topics were mentioned to understand the root cause faster.
Ensure call insights are available for every team
Do customer support calls feel like a black box for other teams? Integrate your voice data into Chattermill so everyone can access the insights they need.
Integrate with your favorite tools
Connect with your tech stack to analyze audio files from platforms like Aircall, Dixa, and more.
Access for every team
Ensure CX, Support, Product, and Marketing teams have access to insights from voice data, empowering everyone to make informed decisions.
Trust & security
We’re keeping your customers' data safe - with powerful access controls and the highest security standards.
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“Chattermill's Speech Analytics will play a key role in specific product areas. It will enhance our understanding of the needs of potential customers by analyzing voice data from initial inquiries and sales calls. We'll gain insights into what prospects are looking for in a business finance solution like Qonto."
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Sara Huier
Voice of the Customer Expert, Corporate Strategy at Qonto
Frequently Asked Questions
Speech Analytics is the process of turning audio recordings, like customer support and sales calls, into valuable insights that can guide your CX and Product decisions. Chattermill's Speech Analytics translates conversations in over 99+ languages and transcribes them into text, making it easy to analyze and act on.
From customer support calls to prospect conversations - Chattermill can handle all your call recordings and MP3 files from platforms such as Dixa, Aircall, 8x8, and more. If you're curious about integrating your favorite tools, please contact us for more details.
Any team interested in uncovering valuable insights from thousands of call recordings can benefit from this solution. It can be particularly useful for CX and Product Teams that may find it challenging to access a variety of tools within the organization or lack the capacity to analyze large volumes of calls at scale.
Yes, Speech Analytics is designed to comply with GDPR regulations, ensuring that all personal data is handled responsibly and securely.
Voice data is one aspect of customer interaction with your business. Customers also provide feedback through product reviews, surveys, customer support emails, and social media. To gain a comprehensive understanding, it’s essential to monitor customer experience across all channels. Chattermill's Speech Analytics, integrated into the Customer Experience Intelligence platform, combines voice data with feedback from various sources, giving you a complete view of your customer journey.
Any team you choose! Chattermill does not charge for the number of seats, allowing you to add as many users to your Chattermill account as needed, enabling self-service access for everyone.
Get a 360 view of your customer experience
Never miss an important customer or prospect conversation. Improve CX with insights from voice data alongside other feedback channels, including surveys, product reviews and social comments.
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