Get powerful insights with customer feedback analytics for Retail & Ecommerce

Unify and analyze all your customer feedback, improve NPS and CSAT, and get insights on how to increase repeat purchases, reduce returns and improve the shopper experience.

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Integrate with any data source

TRUSTED BY THE WORLD'S BIGGEST BRANDS

Transform customer feedback into actionable intelligence

Unify customer feedback from any source

Unify feedback from NPS and CSAT surveys, product reviews, support tickets, social media, voice calls, and more.

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Get powerful, granular customer insights

Get actionable intelligence to inform every decision across CX, Support, Product, Operations, and Revenue Teams.

How Retail & Ecommerce brands use Chattermill

Extract NPS, CSAT and customer sentiment insights with ease

No need to spend hours manually analyzing feedback. Our cutting-edge AI models built for scale help you analyze surveys, reviews, social media and support data without the manual workload.

Identify what’s having the biggest impact on the ratings and reviews your receive

Track how VoC metrics like NPS, CSAT and CES change over time

Create dashboards for specific teams or regions

Optimize your digital and in-store experiences

Get a 360 degree view of all your customer journeys, both in-store and online. Consolidate and analyze all your feedback to identify points of friction and improve the customer journey.

Identify points of friction across all customer journeys

Prioritize the pain points that most need your attention

Compare customer segments to understand differences

Uncover the specific reasons behind returns and spot product issues

Seeing increased return rates? Analyze returns surveys and customer support tickets to identify issues and adjust quickly.

Pinpoint the specific product issues that drive returns

Understand what aspects of your products to improve

Keep on top of emerging product issues with proactive anomaly alerts

Reduce the number of support contacts

Is your team overwhelmed by support requests? Use AI to identify the biggest issues across all interactions and focus on solving the ones that will reduce contact volume.

Identify the root causes of issues and declining metrics

Get proactive alerts to help you spot customer concerns early

Improve self-help resources using feedback insights

"Chattermill helped us reduce contacts per transaction by 42%, raise our Trustpilot rating from 3.9 to 4.4 and get a consistently high NPS of 80. Chattermill has been instrumental in achieving these results and keeping us connected with our customers."