Analyze customer feedback based on shopper experience

Don’t let your loyal customers go. Profitability is not just about acquisition. It’s about retention. Now you can act on customer concerns to grow faster.

Trusted by Retail & Ecommerce brands

Customer Experience for Retail & Ecommerce

Stop guessing why you’re losing sales. Get insights into how specific problems impact customer loyalty.

Forget siloed data, poor data visualization, and time consuming analysis. Analyze customer sentiment to decrease returns, maximize order value and drive repeat sales.

Jade Roberts
Head of CX, Monica Vinader
Understand how your metrics impact loyalty

“With Chattermill, we could keep our internal teams informed and pinpoint specific issues behind low NPS responses.”

Jonathan Beirne
Chief Cutomer Officer, Music Magpie
Navigate seasonal issues

“In a difficult holiday shopping season, we leveraged Chattermill to analyze issues with deliveries, and we were able to use that data to optimize our logistics.”

Read Jonathans’ Story
Boost VoC metrics

Analyze NPS, CSAT and customer sentiment

Stuck in the weeds with tons of manual data? Impact analysis lets you quickly discover what drives negative and positive sentiment.

Drill down into the trends that make your scores rise or fall

Prioritize the pain points that most need your attention

Reduce manual analysis with automatic summaries

Compare results and measure how your metrics change

Drive repeat purchases

Discover what makes your customers loyal

Are your customers only buying once? Understand why loyal customers keep coming back. And fix what’s broken.

Map customer journeys accurately to increase retention

Compare first time buyers and loyal customers

Segment customer data by number of repeat purchases

Evaluate why you retain customers over time

Grow share of wallet

Increase your shopping basket value

Struggling with low order values? Understand why some customers buy one product when others make multiple purchases.

Determine the emotional drivers of high spenders

Identify why customers buy more of what they need

Compare customer segments to evaluate upselling

Establish which products have the highest basket values

Reduce returns

Dive into the reasons behind returns

Seeing increased return rates? Analyze returns surveys and customer support tickets to identify patterns and adjust quickly.

Combine customer feedback and return rate data

Pinpoint the specific product issues that drive returns

Improve quality and damage monitoring

Prioritize concrete actions to avoid future returns

Reduce contact volume

Minimize contact requests to your support teams

Inundated with support queries? Get transparency into the specific reasons why customers contact support. Then focus on high-impact conversations.

Use sentiment analysis to improve chatbot success

Adjust actions in near real-time to improve outcomes

Run reports to prioritize what to cover in FAQs

Respond to seasonal shifts in contact volume

Move from reactive to proactive
“Chattermill enables us to truly connect with our customers and identify complex pain points in multiple areas, based on direct feedback for each and every team to act on.”
Kirsty Macdonald
Head of CX, Bloom & Wild
One platform for all your teams

Eliminate trial and error with accurate data analysis

Avoid putting too much weight on misleading feedback. Whether you’re looking at delivery quality or abandoned carts, get data to support the right decisions.

Get started quickly with an intuitive interface

Import and analyse feedback from 100+ sources

Share insights by connecting to Slack, Jira, Teams, and more

“Chattermill is a game-changer that has revolutionized how we engage with feedback."
Julia Zuber
Senior Customer Insights Manager, Limehome
“With Chattermill, every department can easily understand what drives sentiment.”
Steve Crolic
Head of VoC
“Chattermill enables 
our team to uncover customer insights deeper than ever before.”
Nilan Peiris
Chief Product Officer

See Chattermill
in action

We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Book a personalized demo