Analyze customer feedback based on shopper experience
Don’t let your loyal customers go. Profitability is not just about acquisition. It’s about retention. Now you can act on customer concerns to grow faster.
Trusted by Retail & Ecommerce leaders
Stop guessing why you’re losing sales. Get insights into how specific problems impact customer loyalty.
Forget siloed data, poor data visualization, and time consuming analysis. Analyze customer sentiment to decrease returns, maximize order value and drive repeat sales.
“With Chattermill, we could keep our internal teams informed and pinpoint specific issues behind low NPS responses.”
“In a difficult holiday shopping season, we leveraged Chattermill to analyze issues with deliveries, and we were able to use that data to optimize our logistics.”
Analyze NPS, CSAT and customer sentiment
Stuck in the weeds with tons of manual data? Impact analysis lets you quickly discover what drives negative and positive sentiment.
Drill down into the trends that make your scores rise or fall
Prioritize the pain points that most need your attention
Reduce manual analysis with automatic summaries
Compare results and measure how your metrics change
Discover what makes your customers loyal
Are your customers only buying once? Understand why loyal customers keep coming back. And fix what’s broken.
Map customer journeys accurately to increase retention
Compare first time buyers and loyal customers
Segment customer data by number of repeat purchases
Evaluate why you retain customers over time
Increase your shopping basket value
Struggling with low order values? Understand why some customers buy one product when others make multiple purchases.
Determine the emotional drivers of high spenders
Identify why customers buy more of what they need
Compare customer segments to evaluate upselling
Establish which products have the highest basket values
Dive into the reasons behind returns
Seeing increased return rates? Analyze returns surveys and customer support tickets to identify patterns and adjust quickly.
Combine customer feedback and return rate data
Pinpoint the specific product issues that drive returns
Improve quality and damage monitoring
Prioritize concrete actions to avoid future returns
Minimize contact requests to your support teams
Inundated with support queries? Get transparency into the specific reasons why customers contact support. Then focus on high-impact conversations.
Use sentiment analysis to improve chatbot success
Adjust actions in near real-time to improve outcomes
Run reports to prioritize what to cover in FAQs
Respond to seasonal shifts in contact volume
Head of CX, Bloom & Wild
Integrate feedback data from any source to get insights
Chattermill natively integrates with over 50+ different customer feedback channels giving you and your teams a single source of customer truth.
Get started quickly with pre-built connectors
Import and analyse feedback from any source
Share insights by connecting to Slack, Jira, Teams, and more
“Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."
“Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”
“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”
