Compare > Chattermill vs Enterpret

Why companies choose Chattermill over Enterpret

Brands choose Chattermill over Enterpret as our platform enables all teams - whether CX, Product, Support or Marketing - with precision and strategic insights, all linked to their strategic business goals.

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Trusted by CX, Product and Research teams worldwide

The top 3 reasons why companies choose Chattermill as the #1 Enterpret alternative

Advanced analytics to meet your strategic business goals

Enterpret uses a machine learning model to quickly provide insights into specific Product Quality issues. This approach might lack a conceptual understanding of themes, making it difficult to find strategic insights and resulting in overlapping topics that require extensive manual upkeep.

Chattermill’s Lyra AI combines ABSA, phrasal analysis, clustering, and Generative AI to break down feedback into specific aspects while maintaining high precision. This approach ensures that Chattermill can address a wide range of use cases, from tactical issues to broader strategic business goals, providing organizations with the tools to tackle immediate challenges whilst scaling even as your volume of feedback grows.

Chattermill is a trusted partner for every team across the organization

Your customer data is the most powerful when everyone can make use of it. That’s why Chattermill is designed for all teams - CX, Insights, Marketing, Support, or Product - to find the actionable insights they need.

For CX teams, that means combining all of your data sources to give you a holistic view of your entire customer journey. For Support professionals, Chattermill helps you identify main contact reasons by analyzing all your conversations in seconds. And for those working in Product, Chattermill helps you prioritize work on product fixes that impact KPIs.

We’re more than just a platform, we are a community of customer analytics experts

Becoming a Chattermill customer means gaining additional benefits beyond access to a feedback analytics platform.

From day one, you'll have access to our CX Intelligence Academy and a team of experts to help you maximize the value of the platform. Your dedicated Customer Success Manager will familiarize themselves with your unique business goals and work as a strategic partner, providing deep industry knowledge, best practices, and proactive solutions.

Hear from customers who chose Chattermill

Travel

“Executives, Product, Customer Support, Operations, and Marketing teams can access Chattermill anytime to make more informed decisions.”

Julia Zuber
Senior Customer Insights Manager

More industry customers

Retail & eCommerce

“With Chattermill, our voice of the customer program becomes the bridge between the daily operations, customer care, product and marketing teams, and the vision of the C-Suite."

Jade Roberts
Head of Customer Experience

More industry customers

Finance

“Chattermill enables our team to uncover customer insights deeper than ever before and focus on the key factors that make a difference to our users and drive our growth.”

James Bell
Product Manager

More industry customers

Subscription

“With Chattermill, every department can easily understand what drives sentiment up or down, monitor how it changes over time, and identify key areas for improvement”

Steve Crolic
Associate Director Voice of the Customer

More industry customers

Travel

“Executives, Product, Customer Support, Operations, and Marketing teams can access Chattermill anytime to make more informed decisions”

Julia Zuber
Senior Customer Insights Manager

More industry customers

Retail & eCommerce

“With Chattermill, our voice of the customer program becomes the bridge between the daily operations, customer care, product and marketing teams, and the vision of the C-Suite"

Jade Roberts
Head of Customer Experience

More industry customers

Finance

“Chattermill helps us everywhere. It helps us with the feedback loop with customers. It helps us figure out what to build next. And it helps us operationally understand what our biggest challenges are”

Nilan Peiris
Chief Product Officer

More industry customers

Subscription

“With Chattermill, every department can easily understand what drives sentiment up or down, monitor how it changes over time, and identify key areas for improvement”

Steve Crolic
Associate Director Voice of the Customer

More industry customers

Feature comparison

See how Chattermill & Enterpret stack up

Enterpret

VISION

Customer Experience Intelligence Platform

Product Development Platform

STRATEGIC & PRECISION INSIGHTS

Aspect-Based Sentiment Analysis

Conceptual Themes

GPT-Powered Insights

Metrics Supported

Impact Analysis

Alerting

ONE PLATFORM FOR EVERY USE CASE

Intuitive and Customizable Dashboards

Use Cases Supported

Advanced Analytics & Segmentation

Actionable Insights for Every Team

ENTERPRISE GRADE

Scalability

Advanced Data Permissions

Customer focused brands choose Chattermill

“Chattermill is a game-changer that has revolutionized how we engage with feedback."

Julia Zuber

Senior Customer Insights Manager, Limehome

“With Chattermill, every department can easily understand what drives sentiment.”

Steve Crolic

Head of VoC
HelloFresh

“Chattermill enables  our team to uncover customer insights deeper than ever before.”

Nilan Peiris

Chief Product Officer
Wise

Seamless integrations with your data sources

Chattermill integrates with over 50+ different customer feedback channels giving you and your teams a single source of customer truth.

Conversations

Online Reviews

Surveys

Team Chat

App Reviews

Data Warehouse

Social Media

Our support and community

We’re here to ensure your success

Our Customer Success team is with you for every step of your journey.

Dedicated
CS Manager

Your Customer Success Manager provides CX strategies, and recommendations to help you reach your goals. You’ll also receive executive business reviews highlighting your growth.

Implementation and onboarding support

You’ll have access to a personalized onboarding specialist, who'll meet with you 1:1 during your first 30 days to help you get started faster and meet your business goals or set up complex integrations.

Training and CX Intelligence Academy

We offer comprehensive and self-paced Chattermill training for new or existing users, along with access to our CX Intelligence Academy, to ensure all your teams are leveraging customer insights.