Why companies choose Chattermill over Enterpret
Brands choose Chattermill over Enterpret as our platform enables all teams - whether CX, Product, Support or Marketing - with precision and strategic insights, all linked to their strategic business goals.
Trusted by hundreds of the best cx, VOC and product teams
The top 3 reasons why companies choose Chattermill as the #1 Enterpret alternative
Advanced analytics for deep and granular insights
Enterpret uses a machine learning model to quickly provide insights into specific Product Quality issues. This approach might lack a conceptual understanding of themes, making it difficult to find strategic insights and resulting in overlapping topics that require extensive manual upkeep.
Chattermill’s Lyra AI combines ABSA, phrasal analysis, clustering, and Generative AI to break down feedback into specific aspects while maintaining high precision. This approach ensures that Chattermill can address a wide range of use cases, from tactical issues to broader strategic business goals, providing organizations with the tools to tackle immediate challenges whilst scaling even as your volume of feedback grows.
A trusted partner for every team across the organization
Your customer data is the most powerful when everyone can make use of it. That’s why Chattermill is designed for all teams - CX, Insights, Marketing, Support, or Product - to find the actionable insights they need.
For CX teams, that means combining all of your data sources to give you a holistic view of your entire customer journey. For Support professionals, Chattermill helps you identify main contact reasons by analyzing all your conversations in seconds. And for those working in Product, Chattermill helps you prioritize work on product fixes that impact KPIs.
We’re more than just a platform, we are a community of customer analytics experts
Becoming a Chattermill customer means gaining additional benefits beyond access to a feedback analytics platform.
From day one, you'll have access to our CX Intelligence Academy and a team of experts to help you maximize the value of the platform. Your dedicated Customer Success Manager will familiarize themselves with your unique business goals and work as a strategic partner, providing deep industry knowledge, best practices, and proactive solutions.
See how Chattermill & Enterpret stack up
Loved & trusted by our users
2025 Leader in Feedback Analytics
4.5/5 (194 reviews)
2025 Top Voice of Customer Platforms
4.5/5 (77 reviews)
All your feedback data in one place
Easily integrate with any feedback channel and data source to get a unified view of your customers.
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"Chattermill helped us evaluate our customer experience maturity, identify gaps, and align around our customers.”
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"Customer feedback, powered by Chattermill,has driven key changes, unlocking new revenue streams, brands, and expanded product options."
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“If you're serious about understanding and improving customer journeys, Chattermill is essential.”
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"To deliver amazing experiences, we rely on customer feedback. Chattermill empowers all teams to make informed decisions anytime."
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We’re here to ensure your success
Our Customer Success team is with you for every step of your journey.
CS Manager
See how Chattermill drives business impact
30%
increase in Average Order Values (AOV)
200+
hours of manual analysis saved monthly
42%
decrease in support contacts per transaction
144%
increase in Net Promoter Score (NPS)
Get granular insights from your feedback data
Meet with us to discuss your challenges and learn how the world's best brands uncover customer insights with Chattermill.
What to expect:
A short 15-minute call to understand your needs
A tailored 30-minute demo based on your use case
An overview of pricing and implementation
4.5 rating
130+
5 star reviews
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