Why companies choose Chattermill
Brands choose Chattermill over Enterpret as our platform enables all teams - whether CX, Product, Support or Marketing - with precision and strategic insights, all linked to their strategic business goals.
Three reasons why Chattermill is the #1 platform for analyzing the voice of the customer
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Advanced analytics to meet your strategic business goals
Enterpret uses a machine learning model to quickly provide insights into specific Product Quality issues. This approach might lack a conceptual understanding of themes, making it difficult to find strategic insights and resulting in overlapping topics that require extensive manual upkeep.
Chattermill’s Lyra AI combines ABSA, phrasal analysis, clustering, and Generative AI to break down feedback into specific aspects while maintaining high precision. This approach ensures that Chattermill can address a wide range of use cases, from tactical issues to broader strategic business goals, providing organizations with the tools to tackle immediate challenges whilst scaling even as your volume of feedback grows.
Chattermill is a trusted partner for every team across the organization
Your customer data is the most powerful when everyone can make use of it. That’s why Chattermill is designed for all teams - CX, Insights, Marketing, Support, or Product - to find the actionable insights they need.
For CX teams, that means combining all of your data sources to give you a holistic view of your entire customer journey. For Support professionals, Chattermill helps you identify main contact reasons by analyzing all your conversations in seconds. And for those working in Product, Chattermill helps you prioritize work on product fixes that impact KPIs.
We’re more than just a platform, we are a community of customer analytics experts
Becoming a Chattermill customer means gaining additional benefits beyond access to a feedback analytics platform.
From day one, you'll have access to our CX Intelligence Academy and a team of experts to help you maximize the value of the platform. Your dedicated Customer Success Manager will familiarize themselves with your unique business goals and work as a strategic partner, providing deep industry knowledge, best practices, and proactive solutions.
Hear from customers who chose Chattermill
See how Chattermill & Enterpret stack up
Customer focused brands choose Chattermill
HelloFresh
Wise
Seamless integrations with your data sources
Chattermill integrates with over 50+ different customer feedback channels giving you and your teams a single source of customer truth.
We’re here to ensure your success
Our Customer Success team is with you for every step of your journey.
CS Manager
Get instant customer insights from your feedback data
Schedule a time with our team to explore how Chattermill enables your teams to:
Analyze all unstructured feedback, instantly
Eliminate manual tagging and analysis
Understand the trends within your metrics
Surface the most common issues and pain points
Share insights with customized dashboards and reports
See Chattermill in action
Connect with our experts to discuss the challenges you face and get a live demo.
Trusted by the world’s biggest brands
