The Home of Customer Experience Intelligence

Chattermill’s Customer Experience Intelligence platform empowers customer experience, customer support, and product teams to deliver retention-driving, loyalty-inducing experiences to their customers.

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Where we came from

Co-founded by Mikhail Dubov and Dmitry Isupov in 2015 while at Entrepreneur First, Chattermill was born out of their frustration that it took weeks, sometimes months, for customer research to yield any quality insights. Often, these would be out of date by the time they reached decision-makers. And it was also financially out of reach for most companies.

When they started what eventually became Chattermill, they had a hunch that they could use the newly available tech of deep learning to help companies find insights amidst messy data. Their vision was to take what agencies and cutting-edge brands were doing by hand and automate it.

Today, Chattermill is used by the world’s best-loved customer-centric companies including Uber, HelloFresh, Wise, and more, all of who can now see and act on their customer reality.

Our mission? To empower teams to see their customer reality

Businesses today struggle to build customer experiences that matter to customers and drive loyalty.

Analyzing customer experience data at scale to uncover meaningful insights is incredibly difficult for businesses today.

Large businesses can have millions of customer interactions across surveys, reviews, customer service conversations, product feedback and social media, which means valuable data is too repetitive and time-consuming a problem for CX teams to solve and understand.

Our goal is that by 2027 our AI is able to analyze over a billion pieces of customer feedback for our clients.

The biggest difference is that we “get” the people that matter in CX - your customers, you, and your teams

Mikhail Dubov

Co-founder and CEO

Dmitry Isupov

Co-founder and Chief Strategy & Insights Officer

A MESSAGE FROM OUR FOUNDERS

The founding teams of our competitors build software.

They’ve spent the last decade thinking in 1s and 0s. That’s 10 years of numerical overload.

Don’t get us wrong, customer insight matters.

But why did Forrester find that 94% of brands didn’t see a significant increase in CX last year? Because it doesn’t end with insights. It’s about people - up close, and personal.

That’s why we’ve built a repeatable growth strategy to deliver enterprise wide change. Delivered an academy to optimize internal expertise. And created a dedicated CX community for peer-to-peer knowledge sharing.

So, if you get that CX is a business strategy, not just a list of customer insights, then you’re in the right place.

We created Chattermill for you. Come on in and look around.