Chattermill’s Lyra AI breaks down your feedback with high precision using advanced techniques such as ABSA, phrasal analysis, clustering, and Generative AI. This approach ensures that Chattermill can effectively bring insights to a wide range of use cases, from specific tactical issues to broader strategic business goals. With a conceptual understanding of themes, Lyra AI scales as your feedback grows without the need for persistent manual upkeep, so you can focus on the issues that matter.

Whether that’s helping Support professionals identify main contact reasons by analyzing all your conversations in seconds, or by helping those working in Product prioritize work on product fixes that impact KPIs, Chattermill is a trusted partner for every team across the organization. All of this happens in a platform that’s designed to be user-friendly from day one - you don’t need a team of experts to help set it up.

From day one, you'll have access to our CX Intelligence Academy and a team of experts to help you maximize the value of the platform. Your dedicated Customer Success Manager will familiarize themselves with your unique business goals and work as a strategic partner, providing deep industry knowledge, best practices, and proactive solutions.