Why companies choose Chattermill over TextiQ
Brands choose Chattermill over TextiQ because our advanced AI helps analyze feedback from a variety of data sources, delivering actionable insights to all teams.
Three reasons why Chattermill is the #1 platform for analyzing the voice of the customer
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Best-in-class analytics to meet your business’ needs
TextiQ’s rule-based sentiment and theme analysis can excel in tactical analysis for clear, specific issues. However, when looking at strategic insights requiring higher-level abstraction, this approach might fall short.
Chattermill’s Lyra AI breaks down your feedback with high precision using advanced techniques such as ABSA, phrasal analysis, clustering, and Generative AI. This approach ensures that Chattermill can effectively bring insights to a wide range of use cases, from specific tactical issues to broader strategic business goals. With a conceptual understanding of themes, Lyra AI scales as your feedback grows without the need for persistent manual upkeep, so you can focus on the issues that matter.
Easy to use for everyone in your team
Chattermill excels by integrating data from all of your feedback sources and enabling anyone to access a holistic view of your customer journey. This means all teams - CX, Insights, Marketing, Support, or Product - can find the actionable insights they need.
Whether that’s helping Support professionals identify main contact reasons by analyzing all your conversations in seconds, or by helping those working in Product prioritize work on product fixes that impact KPIs, Chattermill is a trusted partner for every team across the organization. All of this happens in a platform that’s designed to be user-friendly from day one - you don’t need a team of experts to help set it up.
We’re more than just a platform, we are a community of customer analytics experts
Becoming a Chattermill customer means gaining additional benefits beyond access to a feedback analytics platform.
From day one, you'll have access to our CX Intelligence Academy and a team of experts to help you maximize the value of the platform. Your dedicated Customer Success Manager will familiarize themselves with your unique business goals and work as a strategic partner, providing deep industry knowledge, best practices, and proactive solutions.
Hear from customers who chose Chattermill
See how Chattermill & Text iQ stack up
Easily integrate with all your existing tools
Seamless integrations with all common survey, reviews, support and social media platforms.
Customer focused brands choose Chattermill
“Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."
“Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”
“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”
We’re here to ensure your success
Our Customer Success team is with you for every step of your journey.
CS Manager
Get instant customer insights from your feedback data
Schedule a time with our team to explore how Chattermill enables your teams to:
Analyze all unstructured feedback, instantly
Eliminate manual tagging and analysis
Understand the trends within your metrics
Surface the most common issues and pain points
Share insights with customized dashboards and reports
See Chattermill in action
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