Compare > Chattermill vs TextiQ

Why companies choose Chattermill over TextiQ

Brands choose Chattermill over TextiQ because our advanced AI helps analyze feedback from a variety of data sources, delivering actionable insights to all teams.

Trusted by Thousands of the world's best cx, VOC and product teams

Three reasons why Chattermill is the #1 platform for analyzing the voice of the customer

Best-in-class analytics to meet your business’ needs

TextiQ’s rule-based sentiment and theme analysis can excel in tactical analysis for clear, specific issues. However, when looking at strategic insights requiring higher-level abstraction, this approach might fall short.

Chattermill’s Lyra AI breaks down your feedback with high precision using advanced techniques such as ABSA, phrasal analysis, clustering, and Generative AI. This approach ensures that Chattermill can effectively bring insights to a wide range of use cases, from specific tactical issues to broader strategic business goals. With a conceptual understanding of themes, Lyra AI scales as your feedback grows without the need for persistent manual upkeep, so you can focus on the issues that matter.

Easy to use for everyone in your team

Chattermill excels by integrating data from all of your feedback sources and enabling anyone to access a holistic view of your customer journey. This means all teams - CX, Insights, Marketing, Support, or Product - can find the actionable insights they need. 

Whether that’s helping Support professionals identify main contact reasons by analyzing all your conversations in seconds, or by helping those working in Product prioritize work on product fixes that impact KPIs, Chattermill is a trusted partner for every team across the organization. All of this happens in a platform that’s designed to be user-friendly from day one - you don’t need a team of experts to help set it up.

We’re more than just a platform, we are a community of customer analytics experts

Becoming a Chattermill customer means gaining additional benefits beyond access to a feedback analytics platform.

From day one, you'll have access to our CX Intelligence Academy and a team of experts to help you maximize the value of the platform. Your dedicated Customer Success Manager will familiarize themselves with your unique business goals and work as a strategic partner, providing deep industry knowledge, best practices, and proactive solutions.

Feature comparison

See how Chattermill & Thematic stack up

Thematic
Aspect-Based Sentiment Analysis
Flexible Theme Management
GPT-Powered Insights
Impact Analysis
Anomaly Alerts
Bespoke Support for Data Sources
Feature comparison

See how Chattermill & Text iQ stack up

Text iQ
VISION
Customer Experience Intelligence Platform
Text Analysis Tool
STRATEGIC & PRECISION INSIGHTS
Unification of Data Sources
Aspect-Based Sentiment Analysis
GPT-Powered Insights
Metrics Supported
Impact Analysis
Alerting
ONE PLATFORM FOR EVERY USE CASE
Intuitive and Customizable Dashboards
Use Cases Supported
Advanced Analytics & Segmentation
ENTERPRISE GRADE
Customizable Integrations
Scalability
Advanced Data Permissions

Loved & trusted by our users

2025 Leader in Feedback Analytics

(4.5 out of 5 — 169 reviews)

2025 Top Voice of Customer Platforms

(4.5 out of 5 — 52 reviews)

All your feedback data in one place

Directly integrate with any feedback channel to get a unified view of your customers.

"Chattermill helped us evaluate our customer experience maturity, identify gaps, and align around our customers.”

Abdul Khaled

Head of Digital, Customer Experience & Digital Products

Read Customer Story

"Customer feedback, powered by Chattermill,has driven key changes, unlocking new revenue streams, brands, and expanded product options."

Stefan Platteau

Associate Director of Global Product Strategy and Analytics

Read Customer Story

“If you're serious about understanding and improving customer journeys, Chattermill is essential.”

James McGhee

Director of Customer Experience

Read Customer Story

"To deliver amazing experiences, we rely on customer feedback. Chattermill empowers all teams to make informed decisions anytime."

Julia Zuber

Senior Customer Insights Manager

Read Customer Story
Our support and community

We’re here to ensure your success

Our Customer Success team is with you for every step of your journey.

Dedicated
CS Manager
Your Customer Success Manager provides CX strategies, and recommendations to help you reach your goals. You’ll also receive executive business reviews highlighting your growth. 
Implementation and onboarding support
You’ll have access to a personalized onboarding specialist, who'll meet with you 1:1 during your first 30 days to help you get started faster and meet your business goals or set up complex integrations.
Training and CX Intelligence Academy
We offer comprehensive and self-paced Chattermill training for new or existing users, along with access to our CX Intelligence Academy, to ensure all your teams are leveraging customer insights.

Get granular insights from your feedback data

Meet with our team to discuss your challenges and see why the world's best brands choose our feedback analytics platform.

What to expect:

A short 15-minute call to understand your specific needs

A tailored 30-minute demo based on your use case

An overview of pricing and implementation

4.5 rating

110+

5 star reviews

See Chattermill in action

Trusted by the world’s biggest brands