Combat rising negative sentiment and bring the magic back to travel

Cleanliness, food standards, and even noise complaints impact your customers holidays. Be the advocate your customers need. So they can focus on what matters to them: creating unforgettable memories.

Trusted by leading Travel brands

Customer Experience for Travel

Stop guessing why you’re losing sales. Get insights into the problems that impact retention for your travel services.

Forget team silos, poor data visualization, and manual analysis. Analyze customer sentiment to optimize digital conversions, reduce churn, and improve services.

Isabella Stocker
Senior Guest Relations Manager, Limehome
Take action before you get negative reviews

“With Chattermill, we stay informed regularly, are aligned with other teams at Limehome, and can react accordingly before the guest leaves a negative review. Life is a lot easier with Chattermill.”

Julia Zuber
Senior Cutomer Insights Manager, Limehome
Place your guests at the heart of every decision

“We are able to identify trends, patterns, and pain points that might have otherwise gone unnoticed. This has fundamentally transformed our company's perspective, placing the guest experience at the forefront of every decision we make.”

Read Julia's Story
Understand ratings and reviews

Improve ratings and attract new customers

Struggling to boost ratings? Understand drivers of positive and negative reviews on platforms like Tripadvisor and Booking.com.

Use customer sentiment to understand top pain points by tour, category, and location

Establish your differentiators by seeing what customers love about the experiences you offer

Benchmark your company against the competition

Evaluate why you retain customers over time

Increase average order value

Raise the bar on upselling and cross-selling

Add-ons being ignored? Analyze web and app surveys to understand barriers to purchase of additional products.

Use customer journey dashboards to enhance checkout journey

Establish customer perceptions of additional products on offer

Understand key barriers to buying add-ons

Determine the emotional drivers of high spenders with impact analysis

Increase repeat bookings

Win your customer’s hearts time and time again

Can’t drive repeat bookings? Understand how to create unforgettable experiences so your customers keep coming back.

Understand sentiment across the customer journey to increase retention

Compare feedback from first time buyers and loyal customers

Segment customer data by number of repeat purchases

Refine the details to exceed customer expectations

Improve Voice of Customer metrics

Analyze NPS, CSAT and customer sentiment

Stuck in the weeds with tons of manual data? Impact analysis lets you quickly discover what drives negative and positive sentiment.

Drill down into the trends that make your scores rise or fall

Prioritize the pain points that most need your attention

Reduce manual analysis with automatic feedback summaries

Compare results and measure how your metrics change over time

Reduce contact volume

Minimize contact requests to your support teams

Inundated with support queries? Get transparency into the specific reasons why customers contact support. Then focus on high-impact conversations.

Use sentiment analysis to improve chatbot success

Adjust actions in near real-time to improve customer outcomes

Run reports to prioritize what to cover in FAQs

Respond to seasonal shifts in contact volume

Make decisions at a granular level
“Chattermill unifies our customer experience data, examines it at scale using deep learning AI, and provides insights that aid us in understanding the Uber experience at an incredibly granular, actionable level.”
Harsha Gavarna
Strategy and Ops Lead, Uber
Seamless integrations with your tools

Integrate feedback data from any source to get insights

Chattermill natively integrates with over 50+ different customer feedback channels giving you and your teams a single source of customer truth.

Get started quickly with pre-built connectors

Import and analyse feedback from any source

Share insights by connecting to Slack, Jira, Teams, and more

Distinctive focus on customers

Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."

Steve Crolic profile picture
Steve Crolic
Associate Director of VoC at
HelloFresh
Unique mixed sentiment

Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”

Profile of Jasper Jim
Jasper Lim
Senior Customer Insights at
Faire
Superior analytics capabilities

“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”

Harsha Gavarna profile
Harsha Gavarna
Former Strategy & Ops Lead at
Uber

Transform feedback into precise customer insights

Book your 30 minute personalized demo of Chattermill with one of our product experts.

What to expect:

Get a personalized demo based on your use case

Hear proven customer success stories from similar companies

Learn about pricing for your specific use case

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