Make Every Travel Experience Unforgettable
Customers travel differently. City breaks in rented apartments. Hiking holidays on mountaintops. Luxury hotels by the sea. Our Unified Customer Intelligence platform lets you understand what all these customers want by unifying and analysing all of your customer feedback, conversation, and support interactions at scale, giving you the intelligence you need to create unforgettable experiences – however, wherever your customers travel.
Get up close and personal with your customers
In the experience economy, better understanding your customers is business-critical for travel, tourism and hospitality brands. You need to get up close and personal to deliver revenue-driving, customer-delighting experiences.
Chattermill lets you see what’s driving your customers to leave you and what keeps your loyal customers coming back for more – even when you have millions of pieces of customer feedback, conversation, and support data to analyse.
Drive more direct purchases
Encouraging customers to book experiences directly from your site can be difficult for travel, hospitality and tourism brands, especially with marketplace competition. Chattermill enables you to understand why your customers book with you and through competitor marketplaces so that you can make strategic CX decisions that lead to more direct purchases.
Radically improve brand and customer loyalty
Customer retention is critical in the travel industry. The more customers return, the better chance you have of driving growth. Chattermill enables you to understand what’s driving brand and customer loyalty based on what they’re telling you in their feedback, conversations and support interactions.
Track partner feedback to improve marketplace performance
Chattermill’s Unified Customer Intelligence platform enables you to easily track partner feedback so you and your teams can understand and take action on what’s driving positive customer experiences across all the marketplaces your products and services are listed on.