Get powerful insights with customer feedback analytics for Travel & Hospitality
Unify and analyze all your customer feedback, improve NPS and CSAT, and get insights on how to deliver experiences that build trust and loyalty in the Travel & Hospitality sector.
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4.5 rating
120+
5 star reviews
Integrate with any data source
TRUSTED BY THE WORLD'S BIGGEST BRANDS
Transform customer feedback into actionable intelligence
Unify customer feedback from any source
Unify feedback from NPS and CSAT surveys, product reviews, support tickets, social media, voice calls, and more.
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Get powerful, granular customer insights
Get actionable intelligence to inform every decision across CX, Support, Product, Operations, and Revenue Teams.
Extract granular insights from ratings, reviews and surveys
No need to spend hours manually categorizing feedback. Our cutting-edge AI models built for scale help you analyze Tripadvisor, Trustpilot, in-app reviews surveys and comments without the manual workload.
Identify what’s having the biggest impact on the ratings and reviews your receive
Track the issues impacting metrics like NPS, CSAT and CES over time
Create dashboards for specific teams or regions
Optimize your digital experiences
Is your website and app easy for your customers to use? Analyze feedback to identify where conversions are dropping and improve the user journey.
Identify points of friction in the digital journey
Identify key barriers to sign-ups or purchasing new products
Analyze feedback to create app journeys that delight your customers
Boost customer retention and repeat bookings
Understand what your customers value the most with granular feedback insights that drive retention. Identify your most loyal customers and uncover upselling opportunities.
Understand what drives customer loyalty and retention
Analyze why customers churn and see trends over time
Identify opportunities for improving your products and services
Reduce the number of support contacts
Is your team overwhelmed by support requests? Use AI to identify the biggest issues across all interactions and focus on solving the ones that will reduce contact volume.
Identify the root causes of issues and declining metrics
Get proactive alerts to help you spot customer concerns early
Improve self-help resources using feedback insights
Whether it's our annual roadmap or the quarterly plan, we closely examine insights from Chattermill to help support our decisions. We can quickly uncover the top pain points for our users, and then prioritize them based on their business impact, considering factors like retention and NPS improvement potential.
Rebecca Guitton
Head of Research at BlaBlaCar
Loved & trusted by our users
2025 Leader in Feedback Analytics
4.5/5 (191 reviews)
2025 Top Voice of Customer Platforms
4.5/5 (74 reviews)
Enterprise-Grade Platform Security
Get granular insights from your feedback data
Meet with us to discuss your challenges and learn how the world's best brands uncover customer insights with Chattermill.
Fill out the form, and you'll be able to select a time slot that works for you.
What to expect:
A short 15-minute call to understand your needs
A tailored 30-minute demo based on your use case
An overview of pricing and implementation
4.5 rating
120+
5 star reviews
See Chattermill in action
Trusted by the world’s biggest brands
