Combat rising negative sentiment and bring the magic back to travel

Cleanliness, food standards, and even noise complaints impact your customers holidays. Be the advocate your customers need. So they can focus on what matters to them: creating unforgettable memories.

Trusted by leading Travel brands

Customer Experience for Travel

Stop guessing why you’re losing sales. Get insights into the problems that impact retention for your travel services.

Forget team silos, poor data visualization, and manual analysis. Analyze customer sentiment to optimize digital conversions, reduce churn, and improve services.

Isabella Stocker
Senior Guest Relations Manager, Limehome
Take action before you get negative reviews

“With Chattermill, we stay informed regularly, are aligned with other teams at Limehome, and can react accordingly before the guest leaves a negative review. Life is a lot easier with Chattermill.”

Julia Zuber
Senior Cutomer Insights Manager, Limehome
Place your guests at the heart of every decision

“We are able to identify trends, patterns, and pain points that might have otherwise gone unnoticed. This has fundamentally transformed our company's perspective, placing the guest experience at the forefront of every decision we make.”

Read Julia's Story
Understand ratings and reviews

Improve ratings and attract new customers

Struggling to boost ratings? Understand drivers of positive and negative reviews on platforms like Tripadvisor and

Use customer sentiment to understand top pain points by tour, category, and location

Establish your differentiators by seeing what customers love about the experiences you offer

Benchmark your company against the competition

Evaluate why you retain customers over time

Increase average order value

Raise the bar on upselling and cross-selling

Add-ons being ignored? Analyze web and app surveys to understand barriers to purchase of additional products.

Use customer journey dashboards to enhance checkout journey

Establish customer perceptions of additional products on offer

Understand key barriers to buying add-ons

Determine the emotional drivers of high spenders with impact analysis

Increase repeat bookings

Win your customer’s hearts time and time again

Can’t drive repeat bookings? Understand how to create unforgettable experiences so your customers keep coming back.

Understand sentiment across the customer journey to increase retention

Compare feedback from first time buyers and loyal customers

Segment customer data by number of repeat purchases

Refine the details to exceed customer expectations

Improve Voice of Customer metrics

Analyze NPS, CSAT and customer sentiment

Stuck in the weeds with tons of manual data? Impact analysis lets you quickly discover what drives negative and positive sentiment.

Drill down into the trends that make your scores rise or fall

Prioritize the pain points that most need your attention

Reduce manual analysis with automatic feedback summaries

Compare results and measure how your metrics change over time

Reduce contact volume

Minimize contact requests to your support teams

Inundated with support queries? Get transparency into the specific reasons why customers contact support. Then focus on high-impact conversations.

Use sentiment analysis to improve chatbot success

Adjust actions in near real-time to improve customer outcomes

Run reports to prioritize what to cover in FAQs

Respond to seasonal shifts in contact volume

Make decisions at a granular level
“Chattermill unifies our customer experience data, examines it at scale using deep learning AI, and provides insights that aid us in understanding the Uber experience at an incredibly granular, actionable level.”
Harsha Gavarna
Strategy and Ops Lead, Uber
One platform for all your teams

Eliminate trial and error with accurate data analysis

Avoid putting too much weight on misleading feedback. Whether you’re looking at hotel cleanliness, noise complaints, or transfers, get data to support the right decisions.

Get started quickly with an intuitive interface

Import and analyse feedback from 100+ sources

Share insights by connecting to Slack, Jira, Teams, and more

“Chattermill is a game-changer that has revolutionized how we engage with feedback."
Julia Zuber
Senior Customer Insights Manager, Limehome
“With Chattermill, every department can easily understand what drives sentiment.”
Steve Crolic
Head of VoC
“Chattermill enables 
our team to uncover customer insights deeper than ever before.”
Nilan Peiris
Chief Product Officer

See Chattermill
in action

We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Book a personalized demo