Get powerful insights with customer feedback analytics for Travel & Hospitality

Unify and analyze all your customer feedback, improve NPS and CSAT, and get insights on how to deliver experiences that build trust and loyalty in the Travel & Hospitality sector.

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Transform customer feedback into actionable intelligence

Unify customer feedback from any source

Unify feedback from NPS and CSAT surveys, product reviews, support tickets, social media, voice calls, and more.

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Lyra AI automatically analyzes large amounts of unstructured text with unparalleled accuracy, at scale.

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Get powerful, granular customer insights

Get actionable intelligence to inform every decision across CX, Support, Product, Operations, and Revenue Teams.

Extract granular insights from ratings, reviews and surveys

No need to spend hours manually categorizing feedback. Our cutting-edge AI models built for scale help you analyze Tripadvisor, Trustpilot, in-app reviews surveys and comments without the manual workload.

Identify what’s having the biggest impact on the ratings and reviews your receive

Track the issues impacting metrics like NPS, CSAT and CES over time

Create dashboards for specific teams or regions

Optimize your digital experiences

Is your website and app easy for your customers to use? Analyze feedback to identify where conversions are dropping and improve the user journey.

Identify points of friction in the digital journey

Identify key barriers to sign-ups or purchasing new products

Analyze feedback to create app journeys that delight your customers

Boost customer retention and repeat bookings

Understand what your customers value the most with granular feedback insights that drive retention. Identify your most loyal customers and uncover upselling opportunities.

Understand what drives customer loyalty and retention

Analyze why customers churn and see trends over time

Identify opportunities for improving your products and services

Reduce the number of support contacts

Is your team overwhelmed by support requests? Use AI to identify the biggest issues across all interactions and focus on solving the ones that will reduce contact volume.

Identify the root causes of issues and declining metrics

Get proactive alerts to help you spot customer concerns early

Improve self-help resources using feedback insights

Whether it's our annual roadmap or the quarterly plan, we closely examine insights from Chattermill to help support our decisions. We can quickly uncover the top pain points for our users, and then prioritize them based on their business impact, considering factors like retention and NPS improvement potential.