Combat rising negative sentiment and bring the magic back to travel
Cleanliness, food standards, and even noise complaints impact your customers holidays. Be the advocate your customers need. So they can focus on what matters to them: creating unforgettable memories.
Trusted by leading Travel brands
Stop guessing why you’re losing sales. Get insights into the problems that impact retention for your travel services.
Forget team silos, poor data visualization, and manual analysis. Analyze customer sentiment to optimize digital conversions, reduce churn, and improve services.
“With Chattermill, we stay informed regularly, are aligned with other teams at Limehome, and can react accordingly before the guest leaves a negative review. Life is a lot easier with Chattermill.”
“We are able to identify trends, patterns, and pain points that might have otherwise gone unnoticed. This has fundamentally transformed our company's perspective, placing the guest experience at the forefront of every decision we make.”
Improve ratings and attract new customers
Struggling to boost ratings? Understand drivers of positive and negative reviews on platforms like Tripadvisor and Booking.com.
Use customer sentiment to understand top pain points by tour, category, and location
Establish your differentiators by seeing what customers love about the experiences you offer
Benchmark your company against the competition
Evaluate why you retain customers over time
Raise the bar on upselling and cross-selling
Add-ons being ignored? Analyze web and app surveys to understand barriers to purchase of additional products.
Use customer journey dashboards to enhance checkout journey
Establish customer perceptions of additional products on offer
Understand key barriers to buying add-ons
Determine the emotional drivers of high spenders with impact analysis
Win your customer’s hearts time and time again
Can’t drive repeat bookings? Understand how to create unforgettable experiences so your customers keep coming back.
Understand sentiment across the customer journey to increase retention
Compare feedback from first time buyers and loyal customers
Segment customer data by number of repeat purchases
Refine the details to exceed customer expectations
Analyze NPS, CSAT and customer sentiment
Stuck in the weeds with tons of manual data? Impact analysis lets you quickly discover what drives negative and positive sentiment.
Drill down into the trends that make your scores rise or fall
Prioritize the pain points that most need your attention
Reduce manual analysis with automatic feedback summaries
Compare results and measure how your metrics change over time
Minimize contact requests to your support teams
Inundated with support queries? Get transparency into the specific reasons why customers contact support. Then focus on high-impact conversations.
Use sentiment analysis to improve chatbot success
Adjust actions in near real-time to improve customer outcomes
Run reports to prioritize what to cover in FAQs
Respond to seasonal shifts in contact volume
Strategy and Ops Lead, Uber
Integrate feedback data from any source to get insights
Chattermill natively integrates with over 50+ different customer feedback channels giving you and your teams a single source of customer truth.
Get started quickly with pre-built connectors
Import and analyse feedback from any source
Share insights by connecting to Slack, Jira, Teams, and more
“Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."
“Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”
“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”
Transform feedback into precise customer insights
Book time for a zero commitment personalized walkthrough of Chattermill with one of our experts - no strings attached.
We'll discuss your challenges and show you how Chattermill helps:
Instantly transform feedback into reliable customer insights
Discover emerging trends without any manual analysis
Surface the most common customer issues and pain points
See Chattermill in action
Trusted by the world’s biggest brands
