Customer Feedback Analytics for Utilities

Get Powerful Insights with Customer Feedback Analytics for Utilities

Unify and analyze all your customer feedback, improve NPS and CSAT, and get insights on how to deliver experiences that build trust and loyalty in the Utilities sector.

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4.5 rating

110+

5 star reviews

GDPR & SOC2 Type II

TRUSTED BY THE WORLD'S BIGGEST BRANDS

Transform customer feedback into actionable intelligence

Unify customer feedback from any source

Unify feedback from NPS and CSAT surveys, product reviews, support tickets, social media, voice calls, and more.

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Analyze unstructured text with Lyra AI

Lyra AI automatically analyzes large amounts of unstructured text with unparalleled accuracy, at scale.

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Get powerful, granular customer insights

Get actionable intelligence to inform every decision across CX, Support, Product, Operations, and Revenue Teams.

Analyze NPS and CSAT

No need to spend hours manually categorizing customer feedback. With cutting-edge AI models built for scale, Chattermil helps you analyze NPS or CSAT comments without the manual workload.

Identify what’s having the biggest impact on NPS or CSAT

Track how your metrics change over time

Create dashboards for specific teams, regions, or use cases

Reduce the number of support contacts

Is your team overwhelmed by support requests? Use AI to identify the biggest issues across all interactions and focus on solving the ones that will reduce contact volume.

Identify the root causes of issues and declining metrics

Get proactive alerts to help you spot customer concerns early

Improve self-help resources using feedback insights

Boost customer retention and loyalty

In the highly regulated utility sector, standing out from the competition can feel nearly impossible. Customer experience could be the key differentiator that drives loyalty.

Understand what is making your customers switch providers

Analyze why customers churn and see trends over time

Identify opportunities for improving your products and services

Optimize digital experience

Is your website and app easy for your customers to use? Analyze feedback to identify where conversions are dropping and improve the user journey.

Identify points of friction in the digital journey

Identify key barriers to sign-ups or purchasing new products

Analyze feedback to create app journeys that delight your customers

"Without a tool like Chattermill, we'd probably need to build a whole team of 10 or 20 people just to sit there copying and pasting what customers are saying - whether it's on the app, Trustpilot, or social media - into spreadsheets. Honestly, I don't think we'd even be able to manage without a tool like Chattermill."