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Get powerful insights with customer feedback analytics for Utilities

Unify and analyze all your customer feedback, improve NPS and CSAT, and get insights on how to deliver experiences that build trust and loyalty in the Utilities sector.

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4.5 rating

130+

5 star reviews

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Integrate with any data source

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TRUSTED BY THE WORLD'S BIGGEST BRANDS

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Extract granular NPS and CSAT insights

No need to spend hours manually categorizing customer feedback. With cutting-edge AI models built for scale, Chattermil helps you analyze NPS or CSAT comments without the manual workload.

Identify what’s having the biggest impact on NPS or CSAT

Track how your metrics change over time

Create dashboards for specific teams, regions, or use cases

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Chattermill Screenshot

Reduce the number of support contacts 

Is your team overwhelmed by support requests? Use AI to identify the biggest issues across all interactions and focus on solving the ones that will reduce contact volume.

Identify the root causes of issues and declining metrics

Get proactive alerts to help you spot customer concerns early 

Improve self-help resources using feedback insights

Boost customer retention and loyalty

In the highly regulated utilities sector, standing out from the competition can feel nearly impossible. Customer experience is the key differentiator that drives loyalty.

Understand what is making your customers switch providers

Analyze why customers churn and see trends over time

Identify opportunities for improving your products and services

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Chattermill Screenshot

Optimize digital experience

Is your website and app easy for your customers to use? Analyze feedback to identify where conversions are dropping and improve the user journey.

Identify points of friction in the digital journey

Identify key barriers to sign-ups or purchasing new products

Analyze feedback to create app journeys that delight your customers

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"Without a tool like Chattermill, we'd probably need to build a whole team of 10 or 20 people just to sit there copying and pasting what customers are saying - whether it's on the app, Trustpilot, or social media - into spreadsheets. Honestly, I don't think we'd even be able to manage without a tool like Chattermill."

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Mo Nuur

Product Lead for CX & Digital at E.ON Next

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Loved & trusted by our users

2025 Leader in Feedback Analytics

4.5/5  (194 reviews)

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2025 Top Voice of Customer Platforms

4.5/5 (77 reviews)

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Enterprise-Grade Platform Security

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Get granular insights from your feedback data

Meet with us to discuss your challenges and learn how the world's best brands uncover customer insights with Chattermill.

What to expect:

A short 15-minute call to understand your needs

A tailored 30-minute demo based on your use case

An overview of pricing and implementation

4.5 rating

130+

5 star reviews

See Chattermill in action

Trusted by the world’s biggest brands

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