Get powerful insights with customer feedback analytics for Consumer Subscription Services

Unify and analyze all your customer feedback, improve NPS and CSAT, and get insights on how to deliver experiences that optimize conversions and increase retention for your Subscription brand.

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TRUSTED BY THE WORLD'S BIGGEST BRANDS

Transform customer feedback into actionable intelligence

Unify customer feedback from any source

Unify feedback from NPS and CSAT surveys, product reviews, support tickets, social media, voice calls, and more.

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Lyra AI automatically analyzes large amounts of unstructured text with unparalleled accuracy, at scale.

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Get powerful, granular customer insights

Get actionable intelligence to inform every decision across CX, Support, Product, Operations, and Revenue Teams.

How Consumer Subscription Services brands use Chattermill

Identify cancellation reasons with ease

Pinpoint the main cancellation reasons and drivers of negativity before it’s too late. Understand what keeps customers engaged and renewing month after month.

Understand what are the drivers of customer loyalty

Analyze why customers cancel and see trends over time

Identify opportunities for improving your products and services

Optimize your products and digital experiences

Is your website and app easy for your customers to use? Analyze feedback to identify where conversions are dropping and improve the user journey.

Identify points of friction in the digital journey

Identify key barriers to sign-ups or purchasing new products

Analyze feedback to create app journeys that delight your customers

Extract granular NPS, CSAT and customer sentiment insights

No need to spend hours manually categorizing customer feedback. Our cutting-edge AI models built for scale help you analyze NPS or CSAT surveys without the manual workload.

Identify what’s having the biggest impact on NPS or CSAT

Track how your VoC metrics change over time

Create dashboards for specific teams or regions

Reduce the number of support contacts

Is your team overwhelmed by support requests? Use AI to identify the biggest issues across all interactions and focus on solving the ones that will reduce contact volume.

Identify the root causes of issues and declining metrics

Get proactive alerts to help you spot customer concerns early

Improve self-help resources using feedback insights

"Chattermill gives us a holistic view of the customer journey, assessing every touchpoint. Customer insights from Chattermill have driven key changes, unlocking new revenue streams, brands, and expanded product options"