Build your subscription brand based on customer feedback
Put your subscribers' experience at the heart of your decision making. Analyze customer feedback and support interaction to optimize digital conversions, increase retention and grow your customer base.
Trusted by top Subscription brands
Stop guessing why you’re losing sales. Get insights into the problems that impact retention for your Subscription brand.
“The way we combine Chattermill insights with our sales data allows us to easily link NPS responses to our customer base and tie feedback to retention metrics.
“Chattermill enables our team to take customer insights deeper than ever before and focus on the key factors that make a difference to our users and that drive our growth.”
Identify cancellation reasons
Struggling to retain your customers? Understand, quantify, and prioritize churn reasons and fix them.
Analyze why your customers are leaving and see trends over time
Use segment and cohort analysis to find specific reasons by acquisition channel, product type, and customer segment
Understand how your differentiators drive customer loyalty
Create a digital journey that customers love
Is your website or app pushing your customers away? Analyze web surveys, app surveys and customer support contacts to increase user engagement and conversions.
Use customer journey dashboards to enhance usability
Identify key drivers of drops in conversions
Understand key barriers to sign ups or adding new products
Drive positive recommendations
Sales and Marketing is not getting the results you need? Drive word of mouth referrals by creating an outstanding customer experience.
Understand and amplify your differentiators
Establish the reasons behind positive referrals
Investigate why customers choose you over your competitors
Analyze NPS, CSAT and customer sentiment
Stuck in the weeds with tons of manual data? Impact analysis lets you quickly discover what drives negative and positive sentiment.
Drill down into the trends that make your scores rise or fall
Prioritize the pain points that most need your attention
Reduce manual analysis with automatic feedback summaries
Minimize contact requests to your support teams
Inundated with support queries? Get transparency into the specific reasons why customers contact support. Then focus on high-impact conversations.
Use sentiment analysis to improve chatbot success
Adjust actions in near real-time to improve customer outcomes
Run reports to prioritize what to cover in FAQs
Director of Research and Insights, Blinkist
Easily integrate feedback data from any source
Chattermill natively integrates with over hundreds of different customer feedback channels giving you and your teams a single source of customer truth.
Get started quickly with pre-built connectors
Import and analyse feedback from any source
Share insights by connecting to Slack, Jira, Teams, and more
“Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."
“Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”
“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”
Get granular insights from your feedback data
Meet with our team to discuss your challenges and see why the world's best brands choose our feedback analytics platform.
What to expect:
A short 15-minute call to understand your specific needs
A tailored 30-minute demo based on your use case
An overview of pricing and implementation
4.5 rating
110+
5 star reviews
See Chattermill in action
Trusted by the world’s biggest brands
