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Get powerful insights with customer feedback analytics for Consumer Subscription Services

Unify and analyze all your customer feedback, improve NPS and CSAT, and get insights on how to deliver experiences that optimize conversions and increase retention for your Subscription brand.

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4.5 rating

110+

5 star reviews

Integrate with any data source

TRUSTED BY THE WORLD'S BIGGEST BRANDS

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Identify cancellation reasons with ease

Pinpoint the main cancellation reasons and drivers of negativity before it’s too late. Understand what keeps customers engaged and renewing month after month.

Understand what are the drivers of customer loyalty

Analyze why customers cancel and see trends over time

Identify opportunities for improving your products and services

Optimize your products and digital experiences

Is your website and app easy for your customers to use? Analyze feedback to identify where conversions are dropping and improve the user journey.

Identify points of friction in the digital journey

Identify key barriers to sign-ups or purchasing new products

Analyze feedback to create app journeys that delight your customers

Extract granular NPS, CSAT and customer sentiment insights

No need to spend hours manually categorizing customer feedback. Our cutting-edge AI models built for scale help you analyze NPS or CSAT surveys without the manual workload.

Identify what’s having the biggest impact on NPS or CSAT

Track how your VoC metrics change over time

Create dashboards for specific teams or regions

Reduce the number of support contacts

Is your team overwhelmed by support requests? Use AI to identify the biggest issues across all interactions and focus on solving the ones that will reduce contact volume.

Identify the root causes of issues and declining metrics

Get proactive alerts to help you spot customer concerns early

Improve self-help resources using feedback insights

"Chattermill gives us a holistic view of the customer journey, assessing every touchpoint. Customer insights from Chattermill have driven key changes, unlocking new revenue streams, brands, and expanded product options"

Stefan Platteau

Associate Director of Global Product Strategy and Analytics at HelloFresh

Enterprise-Grade Platform Security

Get granular insights from your feedback data

Meet with our team to discuss your challenges and see why the world's best brands choose our feedback analytics platform.

What to expect:

A short 15-minute call to understand your specific needs

A tailored 30-minute demo based on your use case

An overview of pricing and implementation

4.5 rating

110+

5 star reviews

See Chattermill in action

Trusted by the world’s biggest brands