Customer Feedback Analytics

Turn feedback into insights with customer feedback analytics

Our purpose-built AI engine automates feedback analysis from customer surveys, reviews and support interactions. Find out what your customers really think about your products, operations, and customer experience.

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Make more customer-centric, retention-driving decisions

Chattermill enables innovative brands to make decisions based on what their customers actually want. Get a holistic view of your customers, take the actions needed to drive customer loyalty and retention, and deliver meaningful impact.

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Create a single source of voice of customer insights

Understand all of your customers’ feedback, all of the time – no matter how much customer feedback data you collect. Chattermill integrates with all of your tools, across all channels, to create an intelligent, single source of customer truth.

See trends emerge as they’re happening – react when it matters most

Uncover trends, patterns, and what’s driving customer loyalty and retention in real-time, instantly react to urgent topics that negatively impact your customer experience, and access the intelligence you need to drive better customer experiences.

Create a shared understanding of customers across your organization

See what’s holding your brand back from delivering exceptional customer experiences. Discover where you need to improve your product, logistics, and experiences, and make decisions based on what your customers actually want.

"Chattermill unifies our customer experience data, examines it at scale using deep learning AI, and provides insights that aid us in understanding the Uber experience at a granular, actionable level."