Turn feedback into insights with customer feedback analytics
Automate text feedback analysis from surveys, reviews and support tickets to find out what your customers really think about your products, operations, and customer experience - so you can make better customer-led decisions.
Make more customer-centric, retention-driving decisions
Chattermill enables innovative brands to make decisions based on what their customers actually want. Get a holistic view of your customers, take the actions needed to drive customer loyalty and retention, and deliver meaningful impact.
Create a single source of voice of customer insights
Understand all of your customers’ feedback, all of the time – no matter how much customer feedback data you collect. Chattermill integrates with all of your tools, across all channels, to create an intelligent, single source of customer truth.
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See trends emerge as they’re happening – react when it matters most
Uncover trends, patterns, and what’s driving customer loyalty and retention in real-time, instantly react to urgent topics that negatively impact your customer experience, and access the intelligence you need to drive better customer experiences.
Create a shared understanding of customers across your organization
See what’s holding your brand back from delivering exceptional customer experiences. Discover where you need to improve your product, logistics, and experiences, and make decisions based on what your customers actually want.
Strategy & Ops Lead at Uber
Integrate feedback data from any source to get insights
Chattermill natively integrates with over 50+ different customer feedback channels giving you and your teams a single source of customer truth.
Get started quickly with pre-built connectors
Import and analyse feedback from any source
Share insights by connecting to Slack, Jira, Teams, and more
“Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."
“Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”
“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”
See how Chattermill drives business impact
30%
increase in Average Order Values
200+
hours of manual analysis saved monthly
42%
decrease in support contacts per transaction
80+
hours of manual analysis saved monthly
Transform feedback into precise customer insights
Book time for a zero commitment personalized walkthrough of Chattermill with one of our experts - no strings attached.
We'll discuss your challenges and show you how Chattermill helps:
Instantly transform feedback into reliable customer insights
Discover emerging trends without any manual analysis
Surface the most common customer issues and pain points
See Chattermill in action
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