Turn feedback into insights with
‍AI-powered Customer Feedback Analytics

Unify and analyze unstructured text from all feedback channels and in any language, to gain insights that drive decisions for CX, Support, Product, and VoC teams.

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Integrate with any data source

INTEGRATE WITH YOUR FAVORITE PLATFORMS

Transform feedback into actionable intelligence

Unify customer feedback from any source

Unify feedback from surveys, product reviews, support tickets, social media, voice calls, and more - in any language.

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Analyze unstructured text with Lyra AI

Lyra AI automatically analyzes large amounts of unstructured text with unparalleled accuracy, at scale.

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Get powerful and granular customer insights

Get actionable intelligence to inform every decision across CX, Support, Product, Operations, and Revenue Teams.

Automate customer feedback analysis

No need to spend hours manually categorizing and reading comments. Analyze large volumes of customer feedback, in any language, with cutting-edge AI models built for scale.

Lyra AI

Our proprietary AI transforms unstructured text feedback into actionable insights with unparalleled precision and accuracy.

Categories & themes

Get reliable results with AI that automatically organizes feedback into categories and themes, saving you time.

Sentiment analysis

Chattermill goes beyond keyword matching by using advanced technology to identify multiple concepts for deeper analysis.

Get answers to your business questions

Struggling to understand what's driving NPS or churn? Use feedback data to answer business questions and tell the story to key stakeholders, leading to faster, more informed decisions.

Intelligent reports

Understand NPS changes, product returns, or churn drivers. Customize reports with filters and breakdowns for any use case.

Impact analysis

Identify what’s having the biggest impact on your key metrics so you can prioritize which issues to address first.

Gen-AI capabilities

Get clear summaries and a list of key issues, praises, or suggestions, all powered by Gen-AI for faster insights.

Share insights with all your teams

Break down data silos and help teams work toward the same goals. Chattermill gives CX, Support, Product, and Revenue teams access to actionable insights, all in one place.

Intuitive & easy to use

No analyst skills required to create reports. With a simple, intuitive UI, anyone can use the platform to make informed decisions.

Team dashboards

Create dashboards for specific teams, regions, or use cases, allowing key stakeholders to monitor trends and track changes.

Integrate with your favorite tools

Connect tools like Slack, Jira, and Notion to share insights with relevant teams and stakeholders.

Chattermill unifies our CX data, analyzes it at scale using deep learning AI, and delivers insights that help us understand customer experience at a granular level. With Chattermill, each of our customer service and operations teams now have the insights they need to improve CX day to day, week to week, country to country and store to store.

Paul Hamilton

Brand & Customer Director at Five Guys

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Loved & trusted by our users

2025 Leader in Feedback Analytics

(4.4 out of 5 — 188 reviews)

2025 Top Voice of Customer Platforms

(4.5 out of 5 — 73 reviews)

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Frequently Asked Questions

What is customer feedback analysis?

Customer feedback analysis is the process of analyzing feedback from various sources, including surveys, online reviews, social media, support conversations, and voice calls. The insights gathered can then be used to guide strategic decisions, improve products and services, and increase customer satisfaction.

What types of feedback data can I integrate into Chattermill?

Chattermill lets you integrate feedback from various sources like survey tools, online review sites, social media, and customer service platforms (including support calls). You can check out the full list of integrations here. If you’re looking to connect your favorite tools, just reach out – we’d love to help!

Which teams can benefit the most from Chattermill?

Chattermill offers a single platform that serves all teams across the business. It can be customized to fit different use cases, so whether it's CX, Support, Product, or Revenue teams, everyone can find answers to their key business questions.

Does Chattermill comply with GDPR?

Yes, Chattermill is fully compliant with GDPR regulations, ensuring that all personal data is handled securely and responsibly. We are also SOC2 Type II certified, meeting the highest security and confidentiality standards.

Which teams can access insights?

Any team you choose! Chattermill does not charge for the number of seats, allowing you to add as many users to your Chattermill account as needed, enabling self-service access for everyone.