Customer Feedback Analytics

Understand the voice of your customers with customer feedback analytics

Chattermill uses advanced AI to automatically analyze text feedback at scale, and find out what your customers really think about your products, operations, and customer experience - so you don't have to waste time manually analyzing data ever again.

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Make more customer-centric, retention-driving decisions

Chattermill enables innovative brands to make decisions based on what their customers actually want. Get a holistic view of your customers, take the actions needed to drive customer loyalty and retention, and deliver meaningful impact.

Create a single source of voice of customer insights

Understand all of your customers’ feedback, all of the time – no matter how much customer feedback data you collect. Chattermill integrates with all of your tools, across all channels, to create an intelligent, single source of customer truth.

See trends emerge as they’re happening – react when it matters most

Uncover trends, patterns, and what’s driving customer loyalty and retention in real-time, instantly react to urgent topics that negatively impact your customer experience, and access the intelligence you need to drive better customer experiences.

Create a shared understanding of customers across your organization

See what’s holding your brand back from delivering exceptional customer experiences. Discover where you need to improve your product, logistics, and experiences, and make decisions based on what your customers actually want.

"Chattermill unifies our customer experience data, examines it at scale using deep learning AI, and provides insights that aid us in understanding the Uber experience at a granular, actionable level."
Harsha Gavarna
Strategy & Ops Lead at Uber
Seamless integrations with your tools

Integrate feedback data from any source to get insights

Chattermill natively integrates with over 50+ different customer feedback channels giving you and your teams a single source of customer truth.

Get started quickly with pre-built connectors

Import and analyse feedback from any source

Share insights by connecting to Slack, Jira, Teams, and more

“Chattermill is a game-changer that has revolutionized how we engage with feedback."
Julia Zuber
Senior Customer Insights Manager, Limehome
“With Chattermill, every department can easily understand what drives sentiment.”
Steve Crolic
Head of VoC
“Chattermill enables 
our team to uncover customer insights deeper than ever before.”
Nilan Peiris
Chief Product Officer

See Chattermill
in action

We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.

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