YOU NEED TO “GET” YOUR CUSTOMERS

Want a complete way to scale up your CX?

We give you the customer insights you need.

Then link them to your business goals, train your teams on CX best practices, and give you access to a network of CX leaders.

No-one else can do all that.

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Julia Zuber
Customer Insights Lead
22%
uplift in NPS
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Chattermill has fundamentally changed the way we approach our business. The result is significant growth."

CX YOUR ENTIRE COMPANY CAN BUY INTO

3 reasons to choose Chattermill

Nothing beats the growth opportunity of delivering great CX.
Lyra, our blended AI model, Experience-Led Growth, certification programs, and a dedicated community combine to make CX the top revenue driver for your business.

1

Use our proprietary ai model, lyra

Connect customer feedback with your high-level business goals

While many AI models for CX focus on a laundry list of issues to fix, Chattermill was built to bridge the tactical and strategic divide. Lyra combines AI techniques to deliver better accuracy and transparency.

30%
increase in average order value for HelloFresh.
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Multiple sentiment analysis

Lyra, idenitfies multiple sentiments in a single comment, making it unique.

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Deep insights

Generates concise summaries of large datasets without manual review.

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Easily customizable

Manually add and manage custom themes without increasing resources.

2

Enter the era of experience-led growth (xlg)

Assess how far your business has to go to unlock CX as your top growth strategy

Our Experience-Led Growth (XLG) roadmap helps you to drive profitable growth from customer experience. Each company is assessed to determine their current maturity level. Then we identify the most impactful use cases to meet your goals.

2x
revenue growth for CX leaders according to McKinsey.
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Maturity assessment

Discover your starting point, highlight opportunities, and track progress.

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Maturity report

Identify your key strengths, weaknesses, and internal blockers.

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Success planning and KPIs

Develop personalized KPIs linked to your business metrics.

3

Learn with academy and community

Optimize your growth strategy with certification programs and peer support from CX thought leaders

Advance your career with our 1:1 training sessions,  certification programs, and on-demand courses. Share your real-life experiences with peers in our community.

5
certifications to drive business results.
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Practical XLG guidance

Build a growth strategy with a step-by-step methodology.

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Develop essential use cases

Learn which use cases are most relevant to to improve your KPIs.

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Chattermill certification

Drive adoption with official certification for every team.

Testimonials

We asked our customers, “Why did you choose Chattermill?” Here’s what they said.

Unique mixed sentiment

Understanding mixed sentiment is the biggest benefit here. It allows us to identify the things that are causing customers to be neutral and the things we need to do to turn them into promoters.”

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Jasper Lim
Senior Customer Insights at Faire
Distinctive focus on customers

Chattermill's platform has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue"

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Steve Crolic
Associate Director of VoC at HelloFresh
Superior analytics capabilities

“Chattermill unifies our customer experience data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”

Harsha Gavarna profile
Harsha Gavarna
Former Strategy & Ops Lead at Uber
Exceptional customer success

“The Chattermill team is small enough to provide a personable and responsive relationship while having a big enough team to tackle almost any problem we throw at them.”

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Elyssa Figueira
Lead Analyst at Tesco
More customizable insights

We can segment customer feedback by booking number, room number, date of arrival, or the reason they came for. This way, we can find issues in specific touchpoints across the entire buyer journey.”

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Julia Zuber
Customer Insights Lead at Limehome
Better self-service insights

"Because it is so easy to self-serve and have the data in one place where anyone can see it, everyone just felt really energized and motivated to take action."


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Jade Roberts
Head of CX at Monica Vinader

TURN CX INTO YOUR #1 REVENUE SOURCE

The biggest difference is that we “get” the people that matter in CX - your customers, you, and your teams

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Mikhail Dubov
Co-founder and CEO
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Dmitry Isupov
Co-founder and Chief Strategy & Insights Officer

A MESSAGE FROM OUR FOUNDERS

The founding teams of our competitors build software.

They’ve spent the last decade thinking in 1s and 0s. That’s 10 years of numerical overload.

Don’t get us wrong, customer insight matters.

But why did Forrester find that 94% of brands didn’t see a significant increase in CX last year? Because it doesn’t end with insights. It’s about people - up close, and personal.

That’s why we’ve built a repeatable growth strategy to deliver enterprise wide change. Delivered an academy to optimize internal expertise. And created a dedicated CX community for peer-to-peer knowledge sharing.

So, if you get that CX is a business strategy, not just a list of customer insights, then you’re in the right place.

We created Chattermill for you. Come on in and look around.

Driving positive change in your industry

We’re writing the book on Experience-Led Growth

Need to make CX a growth driver? Done.

Explore why rising interest rates have forced companies to focus on long-term sustainable growth.

Be inspired by savvy companies and leaders who convert CX into growth opportunities.

Find real-world examples of market leaders who adjust CX to reduce churn and win new fans.

Prioritize the use cases with the biggest potential impact to fit your specific business goals.

Plus insider stories from CX professionals working at:

Free Download

Get the first chapter for free, hot off the press in Winter 2024

2024 Leader on the G2 grid for Feedback Analytics
(4.5 out of 5 — 122 reviews)
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The ROI of CHatterMill

Make customer experience the top strategic revenue driver for your business

30%

increase in AOV

200+

hours saved monthly

200%

increase in product NPS

97%

increase in recipient NPS

Ready to get started?

We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.

Include everyone in CX

“With Chattermill, everyone has access to our customer research. Each team considers the voice of the customer in their decision-making. It is in their DNA to be customer-focused.”

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Mathieu Le Roux
Voice of the Customer Expert at Qonto

See Chattermill in action

Connect with our experts to discuss the challenges you face and get a live demo.

Trusted by the world’s biggest brands