A Unified, Intelligent View of Your Customers You Can Bank On
Whether you’re a high-growth challenger business bank, an established retail bank, or an app-based investment company, making sense of your customer data can be a challenge. With Chattermill, you can unify all of your customer feedback, conversation, and support data, get a complete view of your customers, and access the intelligence you need to deliver customer experiences that drive loyalty, retention, and growth.
The single source of customer reality for banks and financial services companies
Tame your data chaos. Chattermill integrates with all of your customer support, conversation, feedback software, and the communication tools you and your teams use every day.
With Unified Customer Intelligence, you can unify your data and create a single source of customer truth that’s built on the reality of what your customers and users are actually telling you.
Strengthen customer loyalty – in-branch, and online
Chattermill’s powerful deep-learning AI analyses all of your customer data – across in-branch, online, app reviews, feedback, surveys, and support conversations – to give you and your teams the complete view of what drives your loyal customers to stick with you and uncover what turns off those that don’t.
Solve your customers’ and clients’ biggest issues
Chattermill enables you to quickly and easily spot trends from your customers' and clients’ interactions with your brand. Why? So you and your teams can quickly solve current and future problems at the source – before they increase churn, and you potentially find yourself in hot water.
To be the #1 bank, you need to deliver the #1 experience
To attract and retain customers, banks and FinServ companies need to outperform their competitors on experience. Chattermill gives you the intelligence your teams need to deliver experiences based on what your own customers are telling you.
Our competitor dashboards also let you easily analyse the positive and negative parts of your competitors’ customer experiences. All so you can deliver the #1 experience in your industry.