Build your finance experience based on customer feedback
Don’t let your loyal customers go. Profitability is not just about acquisition. It’s about retention. Now you can act on customer concerns to grow faster.
Trusted by customer obsessed Finance brands
Stop losing customers. Get insights into the problems that impact retention for your finance services.
Forget team silos, poor data visualization, and manual analysis. Analyze customer sentiment to optimize digital conversions, reduce churn, and improve products.
Chattermill lets us see the big picture when it comes to what our customers are saying. Garnering insight from our customers' feedback is at the core of how we do this.
“Chattermill enables our team to take customer insights deeper than ever before and focus on the key factors that make a difference to our users and that drive our growth.”
Optimize digital conversions
Is your website or app pushing your customers away? Analyze web surveys, app surveys and customer support contacts to increase user engagement and conversions.
Use customer journey dashboards to enhance usability
Identify key drivers of drops in conversions
Understand key barriers to sign ups or adding new products
Enable development teams to find and triage bugs quickly
Design the products your customers need
Struggling to prioritize the product roadmap? Give product teams the data they need to ship the most important features first.
Identify and quantify the most requested product features
Understand friction points that need to be fixed
Understand the true differentiators of the product for competitive advantage
Categorize your feedback by theme to loop your product managers into the data they need
Stop your customers from leaving
Fierce competition for customers? Understand, quantify, and prioritize churn reasons and then fix them.
Analyze why your customers are leaving and see trends over time
Use segment and cohort analysis to find specific reasons by acquisition channel, product type, and customer segment
Compare customer segments to identify upselling opportunities
Get churn reasons to the right teams by sharing dashboards
Analyze NPS, CSAT and customer sentiment
Stuck in the weeds with tons of manual data? Impact analysis lets you quickly discover what drives negative and positive sentiment.
Drill down into the trends that make your scores rise or fall
Prioritize the pain points that most need your attention
Reduce manual analysis with automatic feedback summaries
Compare results and measure how your metrics change over time
Minimize contact requests to your support teams
Inundated with support queries? Get transparency into the specific reasons why customers contact support. Then focus on high-impact conversations.
Use sentiment analysis to improve chatbot success
Adjust actions in near real-time to improve customer outcomes
Run reports to prioritize what to cover in FAQs
Respond to seasonal shifts in contact volume
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Founder & CEO, Cleo
Eliminate trial and error with accurate data analysis
Avoid putting too much weight on misleading feedback. Whether you’re looking at interest rates, high fees, or onboarding, get data to support the right decisions.
Get started quickly with an intuitive interface
Import and analyse feedback from 100+ sources
Share insights by connecting to Slack, Jira, Teams, and more
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We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.
