Understand Contact Reasons in Customer Support Tickets and Conversations
Say goodbye to painstaking, time-consuming manual analysis. Chattermill analyses millions of support interactions and chat conversations at scale so you can effortlessly find insights to elevate customer satisfaction, foster loyalty, and drive growth.
There’s a more efficient way of analysing thousands of customer conversations
Unify data from the platforms you use every day, like Zendesk, Intercom, Dixa, or Salesforce. There’s no need to worry about different data formats – Chattermill automatically categorises and analyses your customer tickets and conversations at scale, unveiling real-time trends and actionable insights.
Understand why customers need support in the first place
Understanding why customers reach out to you for support is critical to understanding where your business needs to improve. Chattermill enables you to analyse your support data at scale, uncover the sentiment behind customer support tickets, and discover exactly where you need to make changes to your products, services, and operations.
Get to the root cause 10x faster with AI-powered summarizations
Looking to extract quick insights from long email threads? With AI-powered summarisations you can effortlessly summarise lengthy threads, filter through key themes and phrases, and extract the critical problems within your customer journey in seconds.
Easily compare different data sets
Unify customer tickets and conversations with other data sets for side-by-side comparisons and powerful benchmarking. No need to rely on a team of developers and data analysts to create the advanced reporting you need.
Voice of the Customer & CX Strategy
Expert at Qonto
Trusted by teams at the world’s best customer-centric brands.
See Unified Customer Intelligence in action
See the customer reality with Unified Customer Intelligence.