Understand contact reasons in customer support tickets and conversations
Say goodbye to painstaking, time-consuming manual analysis. Chattermill analyzes millions of support interactions and chat conversations at scale so you can effortlessly find insights to elevate customer satisfaction, foster loyalty, and drive growth.
There’s a more efficient way of analyzing thousands of customer conversations
Unify data from the platforms you use every day, like Zendesk, Intercom, Dixa, or Salesforce. There’s no need to worry about different data formats – Chattermill automatically categorizes and analyzes your customer tickets and conversations at scale, unveiling real-time trends and actionable insights.
Understand why customers need support in the first place
Understanding why customers reach out to you for support is critical to understanding where your business needs to improve. Chattermill enables you to analyze your support data at scale, uncover the sentiment behind customer support tickets, and discover exactly where you need to make changes to your products, services, and operations.
Get to the root cause 10x faster with AI-powered summarizations
Looking to extract quick insights from long email threads? With AI-powered summarisations you can effortlessly summarize lengthy threads, filter through key themes and phrases, and extract the critical problems within your customer journey in seconds.
Easily compare different data sets
Unify customer tickets and conversations with other data sets for side-by-side comparisons and powerful benchmarking. No need to rely on a team of developers and data analysts to create the advanced reporting you need.
Voice of the Customer & CX Strategy
Expert at Qonto
Integrate feedback data from any source to get insights
Chattermill natively integrates with over 50+ different customer feedback channels giving you and your teams a single source of customer truth.
Get started quickly with pre-built connectors
Import and analyse feedback from any source
Share insights by connecting to Slack, Jira, Teams, and more
“Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."
“Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”
“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”
Transform feedback into precise customer insights
Book time for a zero commitment personalized walkthrough of Chattermill with one of our experts - no strings attached.
We'll discuss your challenges and show you how Chattermill helps:
Instantly transform feedback into reliable customer insights
Discover emerging trends without any manual analysis
Surface the most common customer issues and pain points
See Chattermill in action
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