Compare > Chattermill vs Medallia

Chattermill vs Medallia Comparison

Brands choose Chattermill over Medallia because our advanced AI delivers deeper, more accurate insights without the complexity.

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See how Chattermill & Medallia stack up

Medallia

VISION

Customer Experience Intelligence Platform

Feedback Analysis Platform

STRATEGIC & PRECISION INSIGHTS

Aspect-Based Sentiment Analysis

GPT-Powered Insights

Metrics Supported

Impact Analysis

Alerting

ONE PLATFORM FOR EVERY USE CASE

Intuitive and Customizable Dashboards

Use Cases Supported

Advanced Analytics & Segmentation

ENTERPRISE GRADE

Customizable Integrations

Scalability

Advanced Data Permissions

Loved & trusted by our users

2025 Leader in Feedback Analytics

4.5/5 (204 reviews)

2025 Top Voice of Customer Platforms

4.5/5 (77 reviews)

Read our reviews on G2 Read our reviews on Gartner

3 reasons why Chattermill is the #1 platform for analyzing the voice of the customer

Best-in-class analytics

Medallia’s Athena AI relies on a mixture of prebuilt industry topic models and machine learning for theme and sentiment analysis. This approach might struggle to capture granular insights that fully capture the nuances of your business.

Chattermill’s Lyra AI employs advanced techniques such as ABSA, phrasal analysis, clustering, and Generative AI to break down feedback with high precision. This comprehensive approach ensures that Chattermill can effectively address a wide range of use cases, from specific tactical issues to broader strategic business goals. By providing organizations with the tools to tackle immediate challenges and align efforts with their overarching objectives, Chattermill delivers more actionable and precise insights, making it a more robust and efficient solution for customer feedback analysis.

Easy to use for everyone in your team

Chattermill excels by integrating data from all of your feedback sources and enabling anyone to access a holistic view of your customer journey. This means all teams - CX, Insights, Marketing, Support, or Product - can find the actionable insights they need.

Whether that’s helping Support professionals identify main contact reasons by analyzing all your conversations in seconds, or by helping those working in Product prioritize work on product fixes that impact KPIs, Chattermill is a trusted partner for every team across the organization. All of this happens in a platform that’s designed to be user-friendly from day one - you don’t need a team of experts to help set it up.

A community of customer analytics experts

Becoming a Chattermill customer means gaining additional benefits beyond access to a feedback analytics platform.

From day one, you'll have access to our CX Intelligence Academy and a team of experts to help you maximize the value of the platform. Your dedicated Customer Success Manager will familiarize themselves with your unique business goals and work as a strategic partner, providing deep industry knowledge, best practices, and proactive solutions.