Why companies choose Chattermill over Medallia
Learn why the world’s most customer-centric brands trust Chattermill.
Trusted by hundreds of the best cx, VOC and product teams
Three reasons why Chattermill is the #1 platform for analyzing the voice of the customer
Best-in-class analytics to meet your business’ needs
Medallia’s Athena AI relies on a mixture of prebuilt industry topic models and machine learning for theme and sentiment analysis. This approach might struggle to capture granular insights that fully capture the nuances of your business.
Chattermill’s Lyra AI employs advanced techniques such as ABSA, phrasal analysis, clustering, and Generative AI to break down feedback with high precision. This comprehensive approach ensures that Chattermill can effectively address a wide range of use cases, from specific tactical issues to broader strategic business goals. By providing organizations with the tools to tackle immediate challenges and align efforts with their overarching objectives, Chattermill delivers more actionable and precise insights, making it a more robust and efficient solution for customer feedback analysis.
Easy to use for everyone in your team
Chattermill excels by integrating data from all of your feedback sources and enabling anyone to access a holistic view of your customer journey. This means all teams - CX, Insights, Marketing, Support, or Product - can find the actionable insights they need.
Whether that’s helping Support professionals identify main contact reasons by analyzing all your conversations in seconds, or by helping those working in Product prioritize work on product fixes that impact KPIs, Chattermill is a trusted partner for every team across the organization. All of this happens in a platform that’s designed to be user-friendly from day one - you don’t need a team of experts to help set it up.
We’re more than just a platform, we are a community of customer analytics experts
Becoming a Chattermill customer means gaining additional benefits beyond access to a feedback analytics platform.
From day one, you'll have access to our CX Intelligence Academy and a team of experts to help you maximize the value of the platform. Your dedicated Customer Success Manager will familiarize themselves with your unique business goals and work as a strategic partner, providing deep industry knowledge, best practices, and proactive solutions.
See how Chattermill & Medallia stack up
Loved & trusted by our users
2025 Leader in Feedback Analytics
4.5/5 (194 reviews)
2025 Top Voice of Customer Platforms
4.5/5 (77 reviews)
"Chattermill helped us evaluate our customer experience maturity, identify gaps, and align around our customers.”
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"Customer feedback, powered by Chattermill,has driven key changes, unlocking new revenue streams, brands, and expanded product options."
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“If you're serious about understanding and improving customer journeys, Chattermill is essential.”
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"To deliver amazing experiences, we rely on customer feedback. Chattermill empowers all teams to make informed decisions anytime."
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All your feedback data in one place
Easily integrate with any feedback channel and data source to get a unified view of your customers.
Zendesk
Analyze all your Zendesk data to extract granular insights.
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Trustpilot
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Qualtrics
Integrate Qualtrics to analyze all your survey and support data.
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Intercom
Integrate Intercom to surface emerging issues and get insights.
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We’re here to ensure your success
Our Customer Success team is with you for every step of your journey.
CS Manager
Get granular insights from your feedback data
Meet with us to discuss your challenges and learn how the world's best brands uncover customer insights with Chattermill.
What to expect:
A short 15-minute call to understand your needs
A tailored 30-minute demo based on your use case
An overview of pricing and implementation
4.5 rating
130+
5 star reviews
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Trusted by the world’s biggest brands
