Loop Returns

Integrate Loop Returns to understand reasons behind product returns and optimize post-purchase CX.

Loop Returns is a return management platform designed for eCommerce businesses to simplify product returns, exchanges, and refunds.

‍

Why connect Loop Returns with Chattermill?

Integrating Loop Returns with Chattermill lets CX teams analyze the reasons behind returns, customer sentiment during the return journey, and product quality concerns. Lyra AI helps surface product or process issues at scale—turning returns into insights for improvement.

‍

Key features of the Loop Returns and Chattermill integration:

Import return feedback and reasons for exchange
AI-driven analysis of product issues and sentiment
Unified view of post-purchase feedback
Alerts on spikes in returns for specific items
Insights to reduce return rates and improve satisfaction

Get your team working smarter with Chattermill

See how Chattermill can unify and amplify your existing CX tools, and help you see the customer reality.

See Chattermill in action

Trusted by the world’s biggest brands