Chattermill for Leadership teams
Put CX at the center of your business strategy
One platform to understand your customers, align every team around what matters, and prove the ROI of every CX investment.
Trusted every day by world-leading enterprises to understand their customers at scale
CX intelligence platform
Get complete visibility into CX, across the entire organization
Turn customer feedback from every channel into clear, structured insights — automatically analyzed, prioritized, and ready to inform your next decision.
Explore the platform
Pool all your feedback in one powerful platform
Centralize feedback from every single channel. Get a unified view of your entire customer experience.
Bring structure and clarity at scale
Organize your feedback with new levels of precision. Work with AI models that tag and categorize every signal.
Add context to every customer signal
Enrich each signal with context — customer ID, channel, location, and more.
Get a clear view of every customer issue
Spot precise problems so you know what to fix, and why.
Get enterprise-grade security
Built for reliability and trust. Designed to meet the world’s highest standards in data protection.
AI agent
Build executive customer insights reports with an AI agent built for feedback analysis
Get the answers your VoC, Insights, and Leadership teams are missing. Our agent helps you connect customer signals to key business questions around metrics, retention, and revenue.
See Lyra Agent in action
Put an analyst-grade AI agent to work
Bring customer insights into your workflow with an agent that surfaces feedback trends and signals, and turns them into answers you can act on.
Get evidence-backed answers
Diagnose NPS or CSAT shifts, spot churn signals, and understand why customers return products — Lyra Agent has the context to answer it all.
Find what you weren't looking for
Lyra Agent monitors your voice of customer data 24/7, automatically surfacing what you weren't looking for — spikes, bugs, big opportunities.
Insights Engine
Shape your strategy with a new generation of insights
Surface strategic & precision insights
Track patterns and trends across your feedback to plan wisely. Spot specific issues and problems to know exactly what to fix.
Bring customer intelligence into your AI agents
Plug verified CX intelligence straight into the AI agents you already use. Query Chattermill data and get reliable insights, instantly.
Impact analysis
Identify what’s driving your key metrics. Understand why they move up or down.
Anomaly detection
Make sure no issues go undetected. Get real-time alerts routed to Slack, email, Jira and more.
Reports & dashboards
Build custom reports and team dashboards, so CX, Product, and Sales rally around one plan instead of working in silos.
XLG Acceleration
Connect customer experience to revenue
A world-class platform, a dedicated team, and a specific set of goals. This expert-led program links customer signals directly to business outcomes. Make experience-led growth a reality.
Built from
experience
Our frameworks are refined through real engagements, so you don’t have to learn the hard way.
Technology & enablement
We combine the best tech with strategic enablement to make scaling simple.
Measurable
outcomes
We help you quantify CX improvements, and link it directly with business growth.
Use cases
Define what success looks like for you
Achieve a specific business goal — improving retention, understanding your online customer experience, or driving product innovation — with a use case built around it. Choose the ones that match your priorities, and focus on insights that matters most to your business right now.
01
NPS & CSAT intelligence
Track how NPS, CSAT, and other CX metrics change over time and why, so you can prioritize the investments with the highest impact.
02
Digital experience intelligence
Pinpoint exactly what's driving low conversion or adoption across the digital journey, so your roadmap is built on evidence, not opinion.
03
Retention intelligence
Identify the specific reasons customers leave before issues escalate, so you can act to protect retention and lifetime value.
04
Frontline intelligence
Surface problems to frontline staff, managers, and ops leaders as they happen, and roll up the strategic ones for global leadership to prioritize.
05
Contact reasons intelligence
Automatically analyze every customer interaction at scale, and turn thousands of them into insight that fixes the root cause — so both contact volume and operational costs go down.
06
Product returns intelligence
Pinpoint what's really driving high return rates, so you can protect margin and stop the revenue loss before it grows.
07
Competitive intelligence
See exactly where competitors are falling short and where their customers are unhappy, so you know precisely where to win market share and strengthen your position.
08
Acquisition intelligence
See exactly where and why potential customers drop out of the funnel, and what first attracted them, so marketing and product can align on a journey that actually converts.
09
Physical product intelligence
See how your products actually perform in the real world, and know exactly what customers value or where quality is slipping — so you build stronger brand trust.
10
Relationship intelligence
Track how customers feel about your brand over time. Know which segments are drifting and why, and see how that sentiment is shaping acquisition and retention.
Teams
Put actionable insights in the right hands, across every team in the business
We don’t just power CX teams. Our world-class platform gives every team across the business one trusted view of your entire customer experience.
“The ROI is very clear to us. We’re able to scale customer feedback analysis globally, which would be difficult even with an internal solution. It’s definitely worth it, and we see the return on investment on a monthly basis.”
Our customers
Prove ROI, not just adoption
See how leading CX, Product, and Insights teams cut through the noise, found their biggest opportunities — and delivered results their CEOs actually cared about.
Read customer stories
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Customer intelligence. For teams and agents.
Book a demoFrequently asked questions
What is Chattermill?
Chattermill is the AI-native Voice of Customer and Customer Feedback Analysis platform built for enterprises and the agentic era. It helps CX, Insights, Product and VOC teams unify and analyze feedback across every channel including surveys, online reviews, social media, support conversations, and voice calls.
Using powerful AI analytics, Chattermill extracts insights from unstructured text feedback to uncover clear, actionable insights that can drive smarter decisions across your business.
From identifying pain points to spotting emerging trends and improving loyalty, Chattermill gives your teams the clarity and insights you need to guide strategic decisions, improve products and services, and increase customer satisfaction.
Can Chattermill integrate with Claude, ChatGPT, Jira, Linear, Notion and other tools?
Yes. Chattermill connects to AI assistants, support platforms, CRMs, ticketing systems, and feedback channels through 65+ native integrations and an MCP server.
What teams do with it:
- Query feedback from Claude, ChatGPT, or any AI agent via Chattermill MCP
- Get Slack alerts when NPS drops, sentiment shifts, or a theme spikes
- Turn top issues into Jira tickets with the customer quotes attached
- Pull Salesforce or other CRM data in so feedback sits next to account, deal, and segment context
- Connect feedback from Zendesk, Intercom, Qualtrics, Trustpilot, surveys, reviews, and call transcripts
If a tool's missing, the API, MCP or a secure data feed handles the rest.
Who is Chattermill for?
Chattermill is built for CX-focused teams that want to go beyond surface-level metrics and truly understand their customers. It helps:
- Customer Experience and Voice of Customer teams pinpoint what's impacting satisfaction and loyalty
- Product and UX teams prioritize improvements based on real customer needs
- Support and Operations teams identify recurring issues before they escalate
Whether you're a fast-growing brand or an established enterprise, Chattermill makes it easy to align your entire organization around what matters most to customers.
Can I integrate Chattermill with my current stack?
Chattermill lets you integrate and analyze feedback from various sources like survey tools, online review sites, social media, and customer service platforms (including support calls).
You can check out the full list of integrations here.
We can also integrate with any custom data source through our API or a secure data upload, so if you're looking to connect your favorite tools, just reach out – we'd love to help!
Who isn't Chattermill a good fit for?
- You are looking for a feedback collection tool to send out surveys
- You're not consistently collecting more than 5,000 pieces of customer feedback every month
- You are a student, higher education institution or are looking for one-off analysis
- You're only looking for basic survey tools, not deep customer experience insights
Chattermill empowers CX, Product, and Insights teams to unify and analyze customer feedback at scale—from surveys, support tickets, reviews, and more—using AI to uncover what truly drives customer satisfaction and churn.
Most customer-centric organizations benefit from our platform, but if you're not actively collecting or acting on feedback, Chattermill might not be the right fit, and we wouldn't want to waste your time.
Do you charge extra for additional users?
We believe that customer feedback insights should be available to everyone in any organization so we do not charge a per user fee - you can add as many users as you need.
Does Chattermill comply with GDPR and CCPA?
Yes, Chattermill is fully compliant with GDPR and CCPA regulations, ensuring that all personal data is handled securely and responsibly.
We are also SOC2 Type II and ISO 27001:2022 certified, meeting the highest security and confidentiality standards.
You can read more about our approach to data and security on our Trust Center.
What makes Chattermill different?
Most tools give you data. Chattermill gives you clear customer understanding at the click of a button.
Instead of siloed dashboards or superficial insights, Chattermill brings all your customer data into one place - and applies deep AI-powered analysis to reveal the "why" behind the numbers.
Our cutting-edge Lyra AI delivers strategic and precision insights with unmatched accuracy and precision.
We also work with you to link insights to your business goals, train your teams on CX best practices, and give you ongoing access to a network of CX and VoC experts at your disposal.
Chattermill is the single source of customer truth for businesses who want to turn every piece of feedback into insights that can influence their most important metrics.
