Chattermill for CX teams
Improve customer experience at scale with agentic AI for CX
No one knows customer experience like we do. Chattermill is the agentic era platform built to make CX simple. Use AI customer feedback analytics to find what's driving your key metrics and connect CX to revenue and retention.
Trusted by the leading CX teams
How it works
What CX teams like yours can do with Chattermill
Know what's driving your CX metrics
Track CSAT, NPS, and CES over time with driver analysis, and see what's moving them up or down.
Spot the signals driving churn
Find out why customers are leaving with customer retention analysis, and fix the issues before they go.
Understand why customers get in touch
See the top contact drivers across calls, chats, and tickets, and trace each one to its root cause, so you know what is behind your contact volume.
Benchmark against competitors
Know where competitors are falling short, and where you have the edge.
CX intelligence platform
See your customer experience in full – and every detail behind it
Bring omnichannel feedback into one CX insights platform. Analyze it with AI purpose-built for CX and get reliable, context-rich insights into what customers really think.
Explore the platform
Unify your feedback
Connect 65+ feedback channels for a unified view of your customer experience.
Automate feedback analysis
Get consistent insights at scale with AI models that classify every piece of feedback.
Add context
Enrich every signal with context — customer ID, channel, location, and more.
Track CX metrics
Find out what’s driving KPIs like retention, NPS, CSAT or CES.
Understand impact
Know exactly what’s having the biggest (and smallest) business impact.
“With Chattermill, we took a more proactive approach to customer feedback, fixing recurring issues. As a result, complaints have decreased and our NPS score has risen. We now hit our internal targets every week and have seen significant increases in retention and customer lifetime value.”
NPS & CSAT analysis
Know exactly what’s driving your NPS and CSAT
Turn NPS and CSAT into a roadmap for where to invest next, not just a score to report. Get a clear view of the CX improvements and opportunities worth acting on first.
Track metrics over time
Monitor patterns and trends, and see whether a fix or new strategy actually moved the number.
See the key drivers
Surface the satisfaction drivers behind every score, so you know exactly what to fix instead of guessing.
Break down by segment
Analyze NPS and CSAT by store, region, or product, so fixes go where impact and risk are highest.
Identify issues and opportunities
Know what customers like and dislike, so you fix the right issues and double down on what's working.
Align teams around shared goals
Build team dashboards, so CX, Product, and Sales rally around one plan instead of working in silos.
“Chattermill allows our CX team to easily uncover the key drivers behind customer feedback and provides guidance around the right opportunities and initiatives for our business. With customer experience intelligence, every department can easily understand what drives sentiment up or down, monitor how it changes over time, and identify key areas for improvement.”
AI agent
Answer every business question with an AI agent built for customer insights
Get the answers your CX team is missing. Our agent helps you connect customer signals to key business questions around metrics, retention, and revenue.
See Lyra Agent in action
Put an analyst-grade AI agent to work
Bring agentic insights into your workflow with an agent that surfaces feedback trends and signals, and turns them into answers you can act on.
Get evidence-backed answers
Diagnose NPS or CSAT shifts, spot churn signals, and understand why customers return products — Lyra Agent has the context to answer it all.
Find what you weren't looking for
Lyra Agent monitors your voice of customer data 24/7, automatically surfacing what you weren't looking for — spikes, bugs, big opportunities.
Retention analysis
Spot the signals driving churn
Identify the specific churn drivers behind customer attrition before issues escalate, so teams can step in with targeted action and protect retention and lifetime value.
See the whole picture
Bring feedback, support, and behavioral data together, so no signal falls through the cracks.
Get precise issues
See every issue ranked by how often it's mentioned, so you know exactly what to tackle first.
Set real-time alerts
Trigger real-time alerts the moment a metric moves outside its expected range.
Identify the root cause
Quantify why customers leave across segments or regions, so you know exactly what's really driving it.
Act before customers leave
Flag declining sentiment early, so teams can step in before customers decide to leave.
Competitive analysis
See where competitors fall short
Use competitive benchmarking to surface what customers say competitors get wrong, so you know exactly where to differentiate and win them over.
Bring in every data source
Pull in public reviews, app store ratings, and social mentions — for your brand and every competitor that matters.
Benchmark against competitors
Continuously benchmark competitor feedback against your own experience data.
Analyze drivers
Compare complaints and praise across brands, so you know exactly where competitors lead or lag.
Build custom dashboards
Create dashboards for share of voice by topic, brand sentiment trends, competitive gaps, and more.
Find your edge
Spot competitor weaknesses early, and turn them into wins for acquisition and retention.
“Using Chattermill, we were able to create detailed reports and dashboards that highlighted our competitors’ shortcomings and significant gaps. We observed that major players often received negative feedback about their strict refund policies. We saw this as our opportunity to become the retailer of choice for customers who value a hassle-free return process.”
Our customers
How leading CX teams are seeing success
Chattermill is loved and trusted by CX teams worldwide. See how enterprise teams in retail, finance, travel, consumer services, and more are driving real results.
Learn more
Customer intelligence. For teams and agents.
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