Chattermill for customer support teams
Turn every customer support interaction into a continuous feedback loop
Analyze emails, support calls, and chat conversations in one platform. Surface actionable insights from thousands of support interactions, and cut inquiry volume without hours of manual analysis.
Trusted by the leading customer support teams
How it works
What customer support teams can do with Chattermill
Know exactly why customers reach out
Surface every contact reason across calls, chats, and tickets, connect them to root causes, and know exactly what's driving volume.
See what’s really moving your key metrics
Monitor score movement across segments and geos, catch dips before they escalate, and know exactly where to focus next.
Give agents and managers real-time coaching signals
Surface agent and team performance as it happens, tie it to CSAT outcomes, and know exactly who needs coaching and why.
Spot the signals driving churn
Find out why customers are leaving with customer retention analysis, and fix the issues before they go.
Customer intelligence platform
AI-powered insights across every interaction
See every interaction — from any channel, in any language — analyzed automatically and ready to act on.
Explore the platform
A 360 view of every support interaction
Centralize all your support data in one platform, for a unified view of every customer experience.
Feedback analysis, fully automated
Chattermill automatically categorizes feedback into categories, themes and precision insights – no manual work required.
Integrations
Connects with 65+ feedback channels, including Zendesk, Intercom, Salesforce and more.
PII redaction
Chattermill anonymizes all customer data, so PII is never exposed.
Transcription & translation
Transcribe voice calls to text and translate feedback from 100+ languages, so every interaction can be analyzed the same way.
“By bringing all that data together, we can see clearly where issues and pain points are happening in the customer journey. Sometimes when we look at our dashboard in Chattermill, we can see it in seconds.”
CSAT analysis
Know exactly what’s driving your key metrics
Turn CSAT, CES, CHI and customer sentiment into a roadmap for where to invest next, not just a score to report. See exactly which interactions need attention first.
Track metrics over time
Monitor patterns and trends, and see whether a fix or new approach actually moved the number.
See the key drivers
Surface the drivers behind every score, so you know exactly what to fix instead of guessing.
Break down by segment
Analyze metrics by agent, team, contact reason, or channel, so fixes go where impact and risk are highest.
Identify issues and opportunities
Know what's frustrating customers, so you fix the right issues and double down on what's working.
Align teams around shared goals
Build dashboards for agents, team leads, and ops, so everyone rallies around the same goals instead of working in silos.
Contact reasons analysis
Pinpoint the real reasons behind every customer contact
See exactly why customers get in touch, quantify which issues drive the most volume, and route to the team that can fix it.
Bring support data together
Combine support data from every channel, and enrich it with journey and drop-off context.
Identify contact reasons
Extract precise issues from thousands of calls, chats, and tickets, and see which ones show up most.
Get to the root cause
Break down customer issues by segment or region, so you know exactly what's really driving dissatisfaction.
Build team dashboards
Create team dashboards for top contact drivers, emerging issues, or why customers give up on self-serve.
Get it to the right team
Spot a spike in complaints, and send it straight to the right team automatically.
Frontline intelligence
Give frontline teams a continuous feedback loop from every interaction
Surface problems to frontline staff, managers, and ops leaders as they happen, and roll up strategic issues for global operations to prioritize — so performance stays consistent, with room to correct course in the moment.
Build team dashboards
Build real-time dashboards, scoped to the right data view for agents, managers, and operational leaders.
Analyze team performance
Bring post-interaction feedback into coaching sessions and performance reviews, so teams improve with every interaction.
Set teams up to win
Give frontline teams timely, actionable insights, so they can consistently deliver better experiences and drive strategic goals.
Recognize great work instantly
Surface positive feedback the moment it comes in, so agents get instant recognition for a job well done.
Our customers
A platform that customer support teams actually want to use
See how leading UX & research teams cut through the noise, found their biggest opportunities — and delivered results their product leaders actually cared about.
Read more stories“Chattermill has allowed us to be more effective and scalable. We no longer have to manually tag conversations, which has freed up a lot of time in our team.”
Customer intelligence. For teams and agents.
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