Chattermill for VoC teams
Unify all your feedback and get granular voice of the customer insights
Chattermill is built to make VoC programs simple. Analyze unstructured feedback with agentic AI, share customer insights across teams, report on what's driving your key metrics, and connect VoC to revenue and retention.
Trusted by the leading VoC & Insights teams
How it works
What VoC and Customer Insights teams can do with Chattermill
Know what's driving your CX metrics
Track CSAT, NPS, and CES over time in VoC dashboards, and see what's moving them up or down.
Spot the signals driving churn
Find out why customers are leaving with customer retention analysis, and fix the issues before they go.
Understand why customers contact you
See the top contact drivers across calls, chats, and tickets, and trace each one to its root cause, so you know what is behind your contact volume.
Benchmark against competitors
Know where competitors are falling short, and where you have the edge.
Customer insights platform
One source of truth for your voice of the customer program
When feedback is spread across survey tools, review sites, and helpdesks, every team ends up with a different story. Chattermill connects surveys and unsolicited feedback in one VoC platform, so everyone starts from the same facts.
Explore the platform
Unify your feedback
Connect 65+ feedback channels, from surveys to reviews and calls, so all your VoC data lives in one place.
Automate feedback analysis
Get consistent insights at scale with AI models that classify every piece of feedback.
Add context
Enrich every signal with context — customer ID, channel, location, and more.
Track CX metrics
Find out what’s driving KPIs like retention, NPS, CSAT or CES.
Understand impact
Know exactly what’s having the biggest (and smallest) business impact.
“With Chattermill, we took a more proactive approach to customer feedback, fixing recurring issues. As a result, complaints have decreased and our NPS score has risen. We now hit our internal targets every week and have seen significant increases in retention and customer lifetime value.”
AI agent
Build executive customer insights reports with an AI agent built for feedback analysis
Get the answers your VoC, Insights, and Leadership teams are missing. Our agent helps you connect customer signals to key business questions around metrics, retention, and revenue.
See Lyra Agent in action
Put an analyst-grade AI agent to work
Bring customer insights into your workflow with an agent that surfaces feedback trends and signals, and turns them into answers you can act on.
Get evidence-backed answers
Diagnose NPS or CSAT shifts, spot churn signals, and understand why customers return products — Lyra Agent has the context to answer it all.
Find what you weren't looking for
Lyra Agent monitors your voice of customer data 24/7, automatically surfacing what you weren't looking for — spikes, bugs, big opportunities.
NPS & CSAT analysis
Understand what’s driving NPS and CSAT
Know what is moving your scores and where to invest next. Chattermill shows the themes and drivers behind each change, ready for your next quarterly business review.
Track metrics over time
Monitor patterns and trends, and see whether a fix or new strategy actually moved the number.
Pinpoint what moves your scores
Surface the factors behind each NPS and CSAT change, so you act on evidence instead of assumptions.
Compare performance by segment
Break down results by store, region, or product line, so fixes go where risk and impact are highest.
Prioritize pain points and strengths
Know what customers like and dislike, so you fix the right issues and build on what already works.
Align teams around shared goals
Give CX, Insights, and Customer Support shared dashboards, so teams work from one plan instead of in silos.
“Chattermill allows our team to easily uncover the key drivers behind customer feedback and provides guidance around the right opportunities and initiatives for our business. With customer experience intelligence, every department can easily understand what drives sentiment up or down, monitor how it changes over time, and identify key areas for improvement.”
Retention analysis
Identify why customers leave
Find the cancellation reasons and at-risk customer signals hidden in feedback, so teams can act before renewal and protect customer lifetime value.
See the full customer picture
Combine survey feedback, support conversations, and behavioral data, so no churn signal falls through the cracks.
Know which complaints come up most
See the customer complaints mentioned most often, so you know exactly what to tackle first.
Get alerted to metric shifts
Receive real-time alerts the moment NPS or CSAT moves outside its expected range.
Identify customer churn insights
Quantify why customers leave across segments or regions, so you know exactly what's really driving it.
Act before customers leave
Flag declining sentiment early, so teams can step in before customers decide to leave.
“Chattermill does what no human could - reading thousands of reviews in real-time, categorizing them, assigning sentiment and themes, and making it possible to digest, prioritize, and draw insights from the data. It helps us transfer customer wishes, pain points, and needs into every department at Limehome.”
Contact reasons analysis
Understand the real reasons behind every customer contact
No need to spend hours manually analyzing customer support tickets. Chattermill's AI categorizes every customer conversation automatically, so you can see why customers get in touch, quantify the issues behind support contacts, and route each one to the right team.
Bring support data together
Combine support data from every channel, and enrich it with journey and drop-off context.
Identify contact reasons
Extract precise issues from thousands of calls, chats, and tickets, and see which ones show up most.
Get to the root cause
Break down customer issues by segment or region, so you know exactly what's really driving dissatisfaction.
Build team dashboards
Create team dashboards for top contact drivers, emerging issues, or why customers give up on self-serve.
Get it to the right team
Spot a spike in complaints, and send it straight to the right team automatically.
Our customers
How leading VoC and Customer Insights teams are seeing success
Chattermill is loved and trusted by VoC and CX teams, insights analysts, and market research teams worldwide. See how enterprise teams in retail, finance, travel, consumer services, and more are proving the ROI of their VoC programs.
Learn more
Customer intelligence. For teams and agents.
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