Chattermill for UX teams
Turn user feedback into insights that actually influence UX decisions
Become the voice of the customer. Surface UX issues and user pain points as structured, evidence-backed insights that reach every team.
Trusted by the leading UX & research teams
How it works
What UX teams can do with Chattermill
Turn user feedback into actionable insights
Surface patterns across every piece of feedback, tie them to real user needs, and know exactly what to act on.
Spot the problems automatically
Extract precise issues from thousands of calls, chats, and tickets, and see which ones show up most.
See the key drivers
Surface the friction points that matter most, so product teams know exactly what to prioritize next.
Create narratives that product leaders can’t deny
Give PMs and leadership the insights they need to decide what to build — backed by real user data, not assumptions.
Test every assumption against real feedback
Ask Lyra Agent a question and get an answer backed by what users actually say, so each design decision rests on evidence, not opinion.
Customer intelligence platform
Understand the full user experience at scale
Turn user feedback from every channel into clear, structured insights — automatically analyzed, prioritized, and ready to inform your next decision.
Explore the platform
Unlock a 360 view of the user experience
All your user feedback in one powerful platform, so your research captures every signal.
Feedback analysis, fully automated
Chattermill automatically categorizes feedback into categories, themes and precision insights – no manual work required.
Integrations
Connects with 65+ feedback channels, including Zendesk, Intercom, Salesforce and more.
PII redaction
Chattermill anonymizes all customer data, so PII is never exposed.
Transcription & translation
Transcribe voice calls to text and translate feedback from 100+ languages, so every interaction can be analyzed the same way.
“As a User Researcher analyzing a lot of qualitative data, Chattermill is definitely a great place to start assessing opportunities and deciding where to invest my time and effort. It's the first place I go to uncover evidence showing what our customers need.”
AI agent
Discover what you didn’t know
Working constantly in the background, our AI agent for customer feedback analysis scans your data, analyzes it, and automates the work behind the scenes.
See Lyra Agent in actionAutomatically flags what’s driving your metrics down
Move past surface-level insights to a system that automatically spots problems, always backed by evidence.
Instantly surfaces what customers want next
Lyra Agent scans your product feedback, app reviews, social media, and more to surface your biggest opportunities, proactively.
Digital experience analysis
Validate research with confidence
Check whether a fix actually reduced complaints, see how customers feel about a new feature, and confirm whether a suspected issue shows up in the data.
Ask anything, get an answer
Ask any question about your customer feedback in plain language, and get an instant, evidence-backed answer.
Spot the problems automatically
Extract precise issues from thousands of calls, chats, and tickets, and see which ones show up most.
Surface the numbers behind every issue
Turn thousands of open-text comments into hard numbers you can report on with confidence.
Prove it with customer quotes
Back every insight with the user quotes that make it impossible to ignore.
Put insights in front of your team
Pin any insight to a dashboard and send it straight to the team that needs it.
Team reporting
Create narratives that product leaders can’t deny
Give PMs and leadership the insights they need to decide what to build — backed by real user data, not assumptions.
Build custom reports
Identify and prioritize issues, bugs, and feature requests the product team should tackle first.
Get anomaly alerts
Automatic anomaly detection flags data spikes the moment they happen.
Combine insights into dashboards
From discovery to post-launch analysis — build compelling narratives that influence decisions.
Trigger automated workflows
Automate insight sharing across teams — so everyone stays informed and collaboration flows naturally.
Connect to Jira & Slack
Send an alert to Jira or Slack in one click, so your product & engineering teams stay informed.
“Having used Chattermill, I'm a big fan! It makes creating reports really easy and sharing findings really simple. It allows us to have really informed conversations about whether we're making the right decisions or need to see things differently.”
NPS & CSAT analysis
Know exactly what’s driving your key metrics
Turn user feedback into a roadmap for what product teams should prioritize next, not just a score to report. Get a clear view of the friction points and opportunities worth acting on first.
Track metrics over time
Monitor patterns and trends, and see whether a fix or new feature release actually improved the experience.
See the key drivers
Surface the friction points that matter most, so product teams know exactly what to prioritize next.
Break down by segment
Analyze usability issues by device, platform, or feature, so fixes go where impact and risk are highest.
Identify issues and opportunities
Know what users like and dislike about the product, so teams know exactly what to fix and what to double down on.
Align teams around shared goals
Build shared dashboards, so UX, Product, and Engineering rally around one plan instead of working in silos.
Our customers
A platform that UX & research teams actually want to use
See how leading UX & research teams cut through the noise, found their biggest opportunities — and delivered results their product leaders actually cared about.
Learn more“Chattermill plays a crucial role in shaping UX decisions, payment method launches, feature introductions, and even changes in how the app is presented. Its impact permeates all levels of the company, helping us refine both small-scale and large-scale initiatives, making it a key driver in enhancing our overall product and user experience.”
Customer intelligence. For teams and agents.
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