Reclaime Acqui
Connect Reclame Aqui to Chattermill to identify service failures and recovery opportunities in Brazil.
Reclame Aqui is a Brazilian consumer protection and complaint platform where customers file complaints and rate how businesses respond. It’s widely used by brands and consumers in Brazil to track resolution quality.
Why connect Reclame Aqui with Chattermill?
Integrating Reclame Aqui with Chattermill allows businesses to analyze complaint data and resolution sentiment alongside internal feedback. Lyra AI uncovers systemic issues and service failures, helping teams improve responsiveness and rebuild customer trust across the Brazilian market.
Key features of the Reclame Aqui and Chattermill integration:
- Import of customer complaints and business responses
- Sentiment and theme analysis using Lyra AI
- Unified dashboard for cross-channel issue tracking
- Real-time alerts on unresolved or repeated issues
- Data to improve service recovery and regional CX strategy
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