Refiner

Sync Refiner survey data to detect emerging SaaS product issues and churn risks.

Refiner is a lightweight survey tool used to collect in-app feedback from SaaS users, helping product and growth teams understand customer sentiment and feature usage.

‍

Why connect Refiner with Chattermill?

Integrating Refiner with Chattermill centralizes in-app feedback with other qualitative data. Lyra AI analyzes survey results to detect emerging concerns, satisfaction trends, and common requests—helping product teams prioritize enhancements and reduce churn.

‍

Key features of the Refiner and Chattermill integration:

Seamless import of in-app survey responses
Sentiment and theme analysis via Lyra AI
Unified view of feedback from multiple sources
Alerts on dissatisfaction or feature issues
Insights to support data-informed product decisions

‍

Get your team working smarter with Chattermill

See how Chattermill can unify and amplify your existing CX tools, and help you see the customer reality.

See Chattermill in action

Trusted by the world’s biggest brands