Chattermill Blog

Introducing Chattermill’s Speech Analytics: Unlocking insights in every call

Now you can analyze support and sales calls directly within Chattermill

Natalia Dwórznik

Head of Product Marketing

November 11, 2024

How Qonto Enhances Their Voice of the Customer Strategy with Speech Analytics

How Qonto leverages customer insights from voice data with Chattermill's Voice Analytics

Natalia Dwórznik

Head of Product Marketing

November 10, 2024

Video: Find the Magic in Your Customer's Weirdness

Rory Sutherland argues that the greatest wins for businesses are in the things that customers aren’t expecting.

Liliana Osorio

VP Marketing, Chattermill

November 10, 2024

Panel: How CX Can Drive Awareness and Word of Mouth

To get the outcomes you need from CX, your business needs to leverage use cases to create measurable impact.

Liliana Osorio

VP Marketing, Chattermill

Join the 7,000+ CX, insights and product leaders who get our expert CX insights, tips, and best practices every two weeks

October 24, 2024

Dig Deeper with Multiple Breakdowns: Enhanced Reports for Granular Insights

Instantly explore the relationships between different factors.

Tom Sykes

Product Marketing Executive

September 30, 2024

Takeaways from Experience-Led Growth Summit 2024: Embrace CX and expect surprises

Read our key takeaways from the Experience-Led Growth Summit 2024.

Liliana Osorio

VP of Marketing

August 21, 2024

How HelloFresh Leverages Customer Insights to Improve Operational Efficiency for Supply Chain Management

We spoke with Stefan Platteau, Associate Director of Global Product Strategy and Analytics, to learn how Chattermill helped HelloFresh optimize its Operations, Logistics, and Supply Chain Management.

Natalia Dwórznik

Head of Product Marketing

An image of HelloFresh and Chattermill logos

August 13, 2024

How HelloFresh Turned Product Feedback into New Revenue Streams, Growing to a €7B Business

Learn how HelloFresh partnered with Chattermill to make strategic product decisions based on customer feedback, and drive more efficient business growth.

Natalia Dwórznik

Head of Product Marketing

July 30, 2024

Video Panel: How top brands use AI to impact customer experience

We were joined by more than 35 customers, partners, and friends who wanted to make sure that their choice of AI drives their business outcomes.

Liliana Osorio

VP Marketing

July 13, 2024

How NOT to ask for feedback - a real-life example from a £2B+ brand

We examine one of the best examples of how NOT to design a survey

David Ascott

Strategy Lead

July 9, 2024

Experience-Led Growth (XLG): The business strategy for sustainable and profitable growth

We explore how Experience Led Growth can fuel your strategy and lead to profitablity.

Mikhail Dubov

Co-Founder & CEO

July 2, 2024

Chattermill is thrilled to announce an extended partnership with TSB to provide customer insights to Conversational Banking and Contact Centre Teams

TSB has now turned Chattermill to align TBS teams around their Customer Experience (CX) data.

Mikhail Dubov

Co-Founder & CEO

June 28, 2024

How 5 Top Brands Use Customer Feedback to Drive Their Growth Strategy

In this full customer feedback breakdown, we delve into how five top brands—Lemonade, The Ritz Carlton, Monzo, Netflix, and Slack—utilize customer feedback to drive strategic growth.

David Ascott

Strategy Lead

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Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.

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