Product teams, it’s time to see the customer reality
From understanding customer feedback at scale to making sense of thousands of app store reviews, Chattermill helps you see the customer reality so that you can create products that your customers continually love.
Create memorable product experiences with Customer Experience Intelligence
As product teams, we all want our customers to love what we build.
By unifying customer data and uncovering the sentiment behind your customers’ feedback, app reviews, and support tickets using AI, Chattermill gives you the intelligence to see what your customers love about your product experience, and where you need to improve to delight them.
Stay ahead of customer needs with real-time intelligence
Chattermill’s Customer Experience Intelligence platform enables product teams to uncover critical insights about customers. Why? So that you can embrace a more intelligent approach to product discovery and facilitate strategic alignment around the customer reality.
Build a high-impact product roadmap that resonates with customers
Understanding why customers need support in the first place is critical to improving customer experience. Chattermill’s Customer Experience Intelligence uncovers trends from your customer support data that enables you and your teams to fix CX roadblocks at the source.
See the real-world customer impact of product releases
Chattermill enables you to easily see the real-world impact of your releases and discover what drives the overall experience your products deliver to customers. Why? So that you can take a more intelligent approach to measuring the success of product enhancements.
Integrate feedback data from any source to get insights
Chattermill natively integrates with over 50+ different customer feedback channels giving you and your teams a single source of customer truth.
Get started quickly with pre-built connectors
Import and analyse feedback from any source
Share insights by connecting to Slack, Jira, Teams, and more
“Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."
“Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”
“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”
Transform feedback into precise customer insights
Book time for a zero commitment personalized walkthrough of Chattermill with one of our experts - no strings attached.
We'll discuss your challenges and show you how Chattermill helps:
Instantly transform feedback into reliable customer insights
Discover emerging trends without any manual analysis
Surface the most common customer issues and pain points
See Chattermill in action
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