Customer support teams, it’s time to see the customer reality
Chattermill enables you to easily unify your customer data, cut through the noise to proactively spot customer support roadblocks, and uncover what really leads to seamless, loyalty and retention-driving support experiences.
See how customer support impacts loyalty and retention
Our Customer Experience Intelligence platform enables you to uncover the sentiment in customer support conversations – in chatbots, customer support emails, and every other support channel – so that you can see your biggest customer issues before they impact loyalty and retention.
Get the complete view of your customers
Chattermill enables you to get the complete view of response and resolution times across teams, agents, or locations, so that you can understand where you need to make improvements, and deliver delight-inducing support experiences for your customers.
Understand why customers need support
Understanding why customers need support in the first place is critical to improving customer experience. Chattermill’s Customer Experience Intelligence uncovers trends from your customer support data that enables you and your teams to fix CX roadblocks at the source.
Get instant, automated alerts when things go wrong
Chattermill enables you to easily set up alerts for when customer support issues arise that are potentially harmful to your customer experience, brand, and bottom line – so that you and your teams can be on the case before things spiral out of control.
Integrate feedback data from any source to get insights
Chattermill natively integrates with over 50+ different customer feedback channels giving you and your teams a single source of customer truth.
Get started quickly with pre-built connectors
Import and analyse feedback from any source
Share insights by connecting to Slack, Jira, Teams, and more
“Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."
“Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”
“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”
Transform feedback into precise customer insights
Book time for a zero commitment personalized walkthrough of Chattermill with one of our experts - no strings attached.
We'll discuss your challenges and show you how Chattermill helps:
Instantly transform feedback into reliable customer insights
Discover emerging trends without any manual analysis
Surface the most common customer issues and pain points
See Chattermill in action
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