Chattermill for Customer Support teams

Customer support teams, it’s time to see the customer reality

Creating seamless customer support experiences that drive loyalty and retention can be tough for Customer Support teams. Chattermill’s Customer Experience Intelligence platform enables you to easily unify your customer data, cut through the noise to proactively spot customer support roadblocks, and uncover what really leads to seamless, loyalty and retention-driving support experiences.

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See how customer support impacts loyalty and retention

Our Customer Experience Intelligence platform enables you to uncover the sentiment in customer support conversations – in chatbots, customer support emails, and every other support channel – so that you can see your biggest customer issues before they impact loyalty and retention.

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Get the complete view of your customers

Chattermill enables you to get the complete view of response and resolution times across teams, agents, or locations, so that you can understand where you need to make improvements, and deliver delight-inducing support experiences for your customers.

Understand why customers need support

Understanding why customers need support in the first place is critical to improving customer experience. Chattermill’s Customer Experience Intelligence uncovers trends from your customer support data that enables you and your teams to fix CX roadblocks at the source.

Get instant, automated alerts when things go wrong

Chattermill enables you to easily set up alerts for when customer support issues arise that are potentially harmful to your customer experience, brand, and bottom line – so that you and your teams can be on the case before things spiral out of control.

See how Chattermill can help your support teams

See the customer reality with Unified Customer Intelligence.

One platform for all your teams

Eliminate trial and error with accurate data analysis

Avoid putting too much weight on misleading feedback. Whether you’re looking at interest rates, high fees, or onboarding, get data to support the right decisions.

Get started quickly with an intuitive interface

Import and analyse feedback from 100+ sources

Share insights by connecting to Slack, Jira, Teams, and more

“Chattermill is a game-changer that has revolutionized how we engage with feedback."
Julia Zuber
Senior Customer Insights Manager, Limehome
“With Chattermill, every department can easily understand what drives sentiment.”
Steve Crolic
Head of VoC
“Chattermill enables 
our team to uncover customer insights deeper than ever before.”
Nilan Peiris
Chief Product Officer

See Chattermill
in action

We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.

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