Customer support teams, it’s time to see the customer reality
Creating seamless customer support experiences that drive loyalty and retention can be tough for Customer Support teams. Chattermill’s Customer Experience Intelligence platform enables you to easily unify your customer data, cut through the noise to proactively spot customer support roadblocks, and uncover what really leads to seamless, loyalty and retention-driving support experiences.
See how customer support impacts loyalty and retention
Our Customer Experience Intelligence platform enables you to uncover the sentiment in customer support conversations – in chatbots, customer support emails, and every other support channel – so that you can see your biggest customer issues before they impact loyalty and retention.
Get the complete view of your customers
Chattermill enables you to get the complete view of response and resolution times across teams, agents, or locations, so that you can understand where you need to make improvements, and deliver delight-inducing support experiences for your customers.
Understand why customers need support
Understanding why customers need support in the first place is critical to improving customer experience. Chattermill’s Customer Experience Intelligence uncovers trends from your customer support data that enables you and your teams to fix CX roadblocks at the source.
Get instant, automated alerts when things go wrong
Chattermill enables you to easily set up alerts for when customer support issues arise that are potentially harmful to your customer experience, brand, and bottom line – so that you and your teams can be on the case before things spiral out of control.
Eliminate trial and error with accurate data analysis
Avoid putting too much weight on misleading feedback. Whether you’re looking at interest rates, high fees, or onboarding, get data to support the right decisions.
Get started quickly with an intuitive interface
Import and analyse feedback from 100+ sources
Share insights by connecting to Slack, Jira, Teams, and more
We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.