FEEDBACK INSIGHTS FOR CUSTOMER EXPERIENCE TEAMS

Unify all your feedback and get granular voice of the customer insights

Consolidate customer feedback from any source, analyze it at scale using advanced AI and get reliable, granular insights that help you understand the voice of your customers.

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110+

5 star reviews

Integrate with any data source

TRUSTED BY THE WORLD'S BEST CX TEAMS

Why CX teams love Chattermill

Unify customer feedback from any source

Consolidate feedback from surveys, reviews, support tickets, social media and voice calls, to get complete voice of the customer insights.

Surface granular insights in minutes, not days

Forget about manual tagging data - easily extract NPS, CSAT and voice of the customer insights, with instant AI-powered analytics.

Identify emerging issues and fix them

Get instant notifications when an anomaly is detected or when an issue emerges, so you can react to CX issues before they escalate.

How CX teams use Chattermill

Automatically extract customer insights from any feedback source

No need to spend hours manually consolidating and analyzing feedback. Unify all your feedback and let our cutting-edge AI models surface insights without any need for manual tagging.

Unify all your feedback with simple one-click integrations

Identify the reasons for negative sentiment and surface pain points

Uncover and track the drivers of KPIs like retention, NPS, CSAT or CES

Identify and respond to CX issues as they emerge

Speed up issue discovery with AI models built for scale. Identify the biggest issues and customer pain points and get instant anomaly alerts so you can address issues quickly.

Identify the root causes of issues and declining metrics

Receive proactive anomaly alerts to help you spot customer concerns early

Get quick and granular insights with AI-powered summarizations

Link customer feedback insights to business metrics

Struggling to understand what's driving retention or churn? Use feedback insights to answer business questions and tell the story to key stakeholders, leading to faster, more informed decisions.

Prioritize which issues to address first, based on reliable feedback insights

Clearly understand the reasons for NPS changes, product returns, or churn

Identify opportunities for improving your products and services

"Chattermill helped us reduce contacts per transaction by 42%, raise our Trustpilot rating from 3.9 to 4.4 and get a consistently high NPS of 80. Chattermill has been instrumental in achieving these results and keeping us connected with our customers."