Chattermill for Customer Experience teams

Customer experience teams, it’s time to understand the voice of your customers

The more you know about your customers, the easier it is to build a retention-driving, customer-centric CX strategy. Chattermill’s Customer Feedback Analytics platform allows you to unify your customer feedback, conversation, and support data, analyze it at scale using AI, and delivers actionable intelligence that will help you understand the voice of your customers.

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Build experiences that delight your customers

Delighted customers have a 306% higher lifetime value than customers that are merely satisfied. As CX professionals, it’s our job to ensure customers love our brand.

Chattermill enables you to easily monitor, analyze, and take action on what your customers are telling you their feedback, support interaction, chat conversations, and app store reviews. Because if you better understand your customers, it’s easier to consistently delight them.

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From incomprehensible data to complete customer clarity

Chattermill’s easy-to-use platform enables you to ​​search, monitor, and analyze all your user and customer feedback in one place, and alerts you to trends when critical issues arise. If there are problems with your products that negatively impact users, Chattermill helps you find them.

See the real-world impact of your CX decisions

Measuring the customer impact of your CX decisions can be tough without the right strategy. Chattermill’s Customer Experience Intelligence enables you to monitor and analyze any changes you make through customer feedback, conversations, NPS, CSAT, and more.

Automated alerts and workflows for when things go wrong

We all get things wrong sometimes. But failing to act fast can massively impact your business’ reputation. Chattermill’s automated, flexible workflows and alerts are there to instantly make sure the right people in your teams know when things are taking place that could negatively impact your brand’s customer experience.

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See how Chattermill can help your customer experience team

See the customer reality with Unified Customer Intelligence.

One platform for all your teams

Eliminate trial and error with accurate data analysis

Avoid putting too much weight on misleading feedback. Whether you’re looking at interest rates, high fees, or onboarding, get data to support the right decisions.

Get started quickly with an intuitive interface

Import and analyse feedback from 100+ sources

Share insights by connecting to Slack, Jira, Teams, and more

“Chattermill is a game-changer that has revolutionized how we engage with feedback."
Julia Zuber
Senior Customer Insights Manager, Limehome
“With Chattermill, every department can easily understand what drives sentiment.”
Steve Crolic
Head of VoC
“Chattermill enables 
our team to uncover customer insights deeper than ever before.”
Nilan Peiris
Chief Product Officer

See Chattermill
in action

We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.

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