Customer experience teams, it’s time to understand the voice of your customers
The more you know about your customers, the easier it is to build a retention-driving, customer-centric CX strategy. Chattermill’s Customer Feedback Analytics platform allows you to unify your customer feedback, conversation, and support data, analyze it at scale using AI, and delivers actionable intelligence that will help you understand the voice of your customers.
Build experiences that delight your customers
Delighted customers have a 306% higher lifetime value than customers that are merely satisfied. As CX professionals, it’s our job to ensure customers love our brand.
Chattermill enables you to easily monitor, analyze, and take action on what your customers are telling you their feedback, support interaction, chat conversations, and app store reviews. Because if you better understand your customers, it’s easier to consistently delight them.
From incomprehensible data to complete customer clarity
Chattermill’s easy-to-use platform enables you to search, monitor, and analyze all your user and customer feedback in one place, and alerts you to trends when critical issues arise. If there are problems with your products that negatively impact users, Chattermill helps you find them.
See the real-world impact of your CX decisions
Measuring the customer impact of your CX decisions can be tough without the right strategy. Chattermill’s Unified Customer Intelligence enables you to monitor and analyze any changes you make through customer feedback, conversations, NPS, CSAT, and more.
Automated alerts and workflows for when things go wrong
We all get things wrong sometimes. But failing to act fast can massively impact your business’ reputation. Chattermill’s automated, flexible workflows and alerts are there to instantly make sure the right people in your teams know when things are taking place that could negatively impact your brand’s customer experience.