ManoMano started working with Chattermill in 2019 as they shifted their product level acquisition strategy toward user-centricity and began to understand their customer experience by segmenting and understanding the increasing volumes of NPS feedback.
"ManoMano is an online marketplace for DIY, home improvement, and gardening products. The company handles over 1 million customer conversations a year (without chatbots), in 6 different markets with different languages. With over 4 million referenced products and 3,000 partner sellers, ManoMano is one of Europe's fastest growing e-commerce businesses. This is evident by the fast scailing of their team to over 570 employees across 16 different nationalities."