Learn how the world's best brands are driving customer-centric growth

Read our case studies to learn how customer-centric teams use Chattermill to analyze unstructured text feedback at scale, drive retention, and improve their customer experience

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“Initially, our collaboration with Chattermill started as a focused NPS partnership, providing valuable insights into our consumer base. Over the past seven years, Chattermill has evolved into a critical global partner, supporting us with data across both mobility and delivery, and covering all five mega-regions in which we operate.”

Renata Vasconcellos de Sa

Head of Rider EMEA at Uber

"Chattermill enables us to go to our leadership team and say, "We want to prioritize this feature next, because we have the data to show that it's a significant pain point for customers.” This makes it incredibly valuable to get our sponsors and leadership team aligned with our priorities."

Mo Nuur

Product Lead for CX & Digital

“To enable us to really achieve our ambitions across the organization - top-down, bottom-up - of being really customer-centric, we wanted to tap into some of the key programs from Experience-Led Growth.”

Abdul Khaled

Head of Digital, Customer Experience & Digital Products

"As soon as we started using Chattermill, we gained a better understanding of customer opinions about our products. Quite quickly, we were able to make changes that paid for our investment in Chattermill. It's difficult to say how many times it has been paid back over the years, but given the growth of HelloFresh since 2015, it's safe to say that it has been many times over."

Stefan Platteau

Associate Director of Global Product Strategy and Analytics

"If somebody was on the fence about using Chattermill, I would ask if they truly care about what their customers are saying. If you genuinely want to change your customers' journeys and lives, you need a platform to give you great insights. When it comes to cost, the number of people required to do that project manually would far exceed the cost of the product."

James McGee

Director of Customer Experience

“Chattermill gives us a holistic view of the customer journey, assessing every touchpoint. Many of these touchpoints are crucial for our operational teams, historically less exposed to customer data. This has changed for the better with Chattermill helping us drive this transformation. It provides our teams with the insights needed to prioritize the customer in their decision-making process.”

Stefan Platteau

Head of Customer Strategy & Analytics

"We really liked the user experience Chattermill offers, with various analysis options and dashboards that are easy to use, even without specific IT skills. We extended the contract for another two years because we're very happy with how all our colleagues use the platform - it's simple and highly intuitive."

Melina Colling

Team Lead, Strategic Projects & CX

"Chattermill does what no human could - reading thousands of reviews in real-time, categorizing them, assigning sentiment and themes, and making it possible to digest, prioritize, and draw insights from the data. It helps us transfer customer wishes, pain points, and needs into every department at Limehome."

Julia Zuber

Customer Insights Lead

"Chattermill helped us validate our assumptions. We had a specific vision for our product but didn't know if it delivered value for our users. Chattermill not only helped us assess that but also helped us shape our strategy. Each step of our strategy became better informed, allowing us to make more effective decisions moving forward."

Gastón Véjar

Group Product Manager

"Our initial concerns about using Chattermill were whether it would work with the German language and our specific topics, like off-price e-commerce and outlet centers. However, Chattermill was specifically trained on our data, so it works very well. Plus, it’s easy to set up different dashboards and reports without specific IT knowledge."

Marissa Kollmar

Customer Experience Manager

"As a User Researcher analyzing a lot of qualitative data, Chattermill is definitely a great place to start assessing opportunities and deciding where to invest my time and effort. It's the first place I go to for uncovering evidence showing what our customers need."

Donia Marszalek

Senior User Researcher

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