Get deep Voice of the Customer insights with AI-powered feedback analytics

Chattermill unifies your customer feedback, analyzes it at scale using AI, and provides insights that help you understand the Voice of the Customer at a granular, actionable level.

Trusted by Thousands of cx, VOC and product teams

4.5 rating

4.5 rating

The feedback analytics platform built for VoC insights

Unify and consolidate customer feedback from any source
Unify all your feedback from surveys, reviews, social media, support tickets and calls in one place to get a deep understanding of your customers.
Automatically surface the insights that matter the most
Our deep learning AI insights give you actionable intelligence, based on the sentiment and pain points behind your customer feedback.
Distribute insights across all teams and take action
Easily share insights and discover where and how to improve your customer journeys, product, operations, and customer support.

Loved & trusted by our users

2025 Leader in Feedback Analytics

4.5/5 — 188 reviews

2025 Top Voice of Customer Platforms

4.5/5 — 74 reviews

How Chattermill surfaces VoC insights

Unify all your feedback to get VoC insights in minutes

Automatically consolidate and analyze feedback from any source

Surface emerging trends without reading thousands of comments

Get instant AI-generated summaries of the main themes in feedback data

Surface what your customers value the most

Monitor emerging trends and reasons for customer contacts or negative reviews

Get alerted when there is significant change in your metrics

Discover where you need to improve your product, logistics, and experiences

See the impact of CX on revenue and retention

Drill down into the trends that make NPS or CSAT rise or fall

Prioritize the pain points that most need your attention

Compare results and measure how your metrics change

"Customer feedback insights from Chattermill have driven key changes, unlocking new revenue streams, brands, and expanded product options."

Stefan Plateau, HelloFresh

Stefan Platteau

Director of Global Product Strategy and Analytics

HelloFresh Logo
Read Customer Story

“If you're serious about understanding and improving customer journeys, Chattermill is essential.”

James McGhee, Footasylum

James McGhee

Director of Customer Experience

Footasylum logo
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"Chattermill helped us evaluate our customer experience maturity, identify gaps, and align around our customers.”

Abuld Khaled, E.On Next

Abdul Khaled

Head of Digital, Customer Experience & Digital Products

E.On Next Logo
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"To deliver amazing experiences, we rely on customer feedback. Chattermill empowers all teams to make informed decisions anytime."

Julia Zuber, Limehome

Julia Zuber

Senior Customer Insights Manager

Limehome logo
Read Customer Story

Frequently Asked Questions

How is your pricing structured, and what factors influence it?

Chattermill’s pricing primarily depends on the number of data integrations you need and the volume of data to be analyzed - we do not charge a per user fee, so you can add as many users as you want.

You can read more about our standard packages on our Plans page and request a quote based on your needs.

How much monthly feedback do I need to get value out of Chattermill?

We recommend a minimum of 5,000 pieces of feedback per month from any combination of sources (e.g. surveys, support tickets, support calls, social media comments, app reviews, forum comments, etc.) to get the best value out of Chattermill.

Which teams can benefit the most from Chattermill?

Chattermill offers a single platform that serves all teams across the business. It can be customized to fit different use cases, so whether it's CX, VOC, Support, Product, or Revenue teams, everyone can find answers to their key business questions.

What types of feedback data can I integrate into Chattermill?

Chattermill lets you easily integrate feedback data from various sources like survey tools, online review sites, social media, and customer service platforms (including support calls).

You can check out the full list of integrations here.

We can also integrate with any custom data source through our API or a secure data upload, so if you’re looking to connect your favorite tools, just reach out – we’d love to help!I

Does Chattermill comply with GDPR?

Chattermill is, at the heart of it, a data company. Protecting the data our customers have entrusted us with is is our primary concern from day one.We have a number of security certifications including SOC 2 and GDPR compliance.

You can read more about our approach to security on ourTrust Center.

Enterprise-Grade Platform Security and Compliance

See how Chattermill drives business impact

30%

increase in Average Order Values (AOV)

200+

hours of manual analysis saved monthly

42%

decrease in support contacts per transaction

144%

increase in Net Promoter Score (NPS)

Get granular insights from your feedback data

Meet with us to discuss your challenges and learn how the world's best brands uncover customer insights with Chattermill.

Fill out the form, and you'll be able to select a time slot that works for you.

What to expect:

A short 15-minute call to understand your needs

A tailored 30-minute demo based on your use case

An overview of pricing and implementation

4.5 rating

120+

5 star reviews

See Chattermill in action

Trusted by the world’s biggest brands