Product Updates
Discover the latest features, improvements, and updates we've shipped to help you better understand your customer feedback
Introducing Observations
Observations turn your customer feedback into a quantified list of specific issues your team can fix immediately, with precise volume data showing which problems impact the most customers.
Observations are automatically discovered from your feedback - no need to manually read through hundreds of comments
Observations will be integrated across the entire Chattermill platform. You can use them as filters, add them to reports, and create dashboards.
Each observation shows exact mention volumes so you can prioritize the most frequently mentioned issues
September 2025
Powerful Highlights
Highlights give you the key takeaways from all your customer feedback, using cutting-edge AI built to meet the highest standards of precision and accuracy.
Get instant summaries of any customer feedback data point without manual analysis
Every insight is backed by data on frequency and volume, ranked by actionability
Copy entire summaries to paste into presentations, or add them as widgets to dashboards
September 2025
Ask Lyra
Simply ask a question about your customers in plain English and get instant, data-backed answers.
Ask questions in plain English and get instant, quantified insights
Every answer provides specific customer issues with precise volume data, plus digestible summaries
Click through to actual customer quotes and snippets that support each answer and verify what customers really said
September 2025
Speech Analytics
Capture customer insights directly from sales and support calls, turning voice interactions into searchable text that’s integrated with your other feedback data.
Transcribe and analyze calls automatically
Combine voice insights seamlessly with written feedback
Easily spot trends from customer conversations
November 2024
New Alerts
We’ve updated our anomaly detection Alerts to help you spot unexpected changes with even greater precision.
Manage all of your Alerts from one place, and easily mark whether issues have been resolved or need attention
Tailor the frequency and sensitivity of Alert
Generate a Jira ticket from any Alert in one click
June 2024
Multiple Breakdowns on Reports
Segment reports by up to three dimensions at once, making it easier to see exactly what’s driving changes across your feedback data.
Combine insights across themes, locations, or customer segments
Quickly find intersections and patterns
Dive deeper into your data without complexity
October 2024
More updates
March 2025
Average Score on Impact Analysis
With Average Score, you can now apply Impact Analysis to any data source for which you have a score given alongside each response - think reviews, CSAT, Customer Effort Score, or any other feedback that comes with a numerical score.
August 2024
Themes Page
Get greater visibility into how your feedback is categorised with a birds-eye view of all of your themes under one roof.
July 2024
Add Workflows from any part of the platform
Get notified of new feedback, schedule a report, or an anomaly alert from any point in the platform with one click.
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July 2024
Add a new Theme
Easily generate an entirely new theme from a short prompt and example of the feedback you’d like to see tagged.
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Get granular insights
from your feedback data
Meet with us to discuss your challenges and learn how the world's best brands uncover customer insights with Chattermill.
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