ROI Calculators
Calculate Your Potential ROI with Chattermill's CX Intelligence Platform
Estimate the potential value Chattermill's Customer Experience Intelligence Platform could deliver to your business with our ROI calculators.
Product Returns ROI Calculator
Best for: retail & e-commerce.
Customer Support ROI Calculator
Best for: customer support and contact centers.
Customer Value ROI Calculator
How Brands Achieve ROI with Chattermill
"The ROI is very clear to us. It’s definitely worth it, and we see the return on investment on a monthly basis, making its value evident to us.”
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"Customer feedback insights from Chattermill have driven key changes, unlocking new revenue streams, brands, and expanded product options."
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"The return on investment with Chattermill is exceptional. It’s incredibly cost-effective compared to the resources and effort required to achieve the same results manually."
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"The return on investment has been pretty immediate, and it's been pretty obvious. Our NPS went from plus 9 last year to plus 22 this year, which is an incredible 144% increase. We've also seen a great increase in our app.”
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Frequently Asked Questions
Customer Experience Intelligence (CXI) is a category of software that analyzes customer feedback from all channels - support tickets, reviews, surveys, social media - to identify what drives business outcomes like churn or product returns. It turns thousands of unstructured comments into quantified insights, showing which issues have the biggest impact and what to fix first.
The Chattermill ROI Calculator helps you estimate the potential savings or revenue your organization could achieve by using Chattermill’s Customer Experience Intelligence (CXI) platform. Each calculator is tailored to specific business goals, such as reducing customer support costs, lowering product returns, or increasing order frequency and AOV per customer.
Our ROI formulas are fully transparent, and you can download the detailed methodology PDF here. We calculate ROI based on the inputs you provide, combined with average results from customers similar to your profile. Our calculators provide three different estimate scenarios by default: conservative, realistic, and best case. You can use these as benchmarks or customize the calculation by adjusting the numbers to better reflect your specific business situation.
We’ve helped hundreds of companies achieve significant business results. You can find specific examples in our customer stories section or reach out to our sales team for relevant case studies tailored to your use cases.
You can reach out to our sales team here to schedule a personalized Chattermill demo tailored to your specific business goals.